Customer Reviews for Hostile Customs
(U-Haul Neighborhood Dealer)

66 reviews

90 Front St   Bernville, PA 19506

(484) 218-1156

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(484) 218-1156

90 Front St
Bernville, PA 19506

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 5 pm
  • Fri: 8 am - 4 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kimberly F. 
Rating:
4.0

Customer did not leave a comment.

Geraldine S. 
Rating:
5.0

Customer did not leave a comment.

Cherilyn D. 
Rating:
5.0

Faster than any other U-Haul location and a lot friendlier.

Tammy B. 
Rating:
4.0

Customer did not leave a comment.

JERRY B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM K. 
Rating:
5.0

Staff at Hostile Customs was wonderful! Incredibly helpful and courteous. I wish we'd returned the vehicle during regular business hours as well. Self check-in on the U-haul site and app was horrible. The website wouldn't load properly to allow us to submit photos, and ended up wasting over an hour of our time before we simply gave up trying. Neither the website nor the app worked properly.

ABIGAYLE S. 
Rating:
5.0

Customer did not leave a comment.

Jeffery S. 
Rating:
5.0

Guy was real nice relized the mistake of wrong drop off location input by newark store . Took the trailer so I didn't have to go put of my way. Didn't charge me for dropping trailer off at wrong location due to mistake of uhaul on 21st street.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
3.0

Customer did not leave a comment.

Elizabeth W. 
Rating:
5.0

It was a good experience

Donald R. 
Rating:
5.0

Customer did not leave a comment.

Brandon A. 
Rating:
4.0

Customer did not leave a comment.

Leonor L. 
Rating:
5.0

Drop off in Bernville Pennsylvania was quick and easy.

Glenn N. 
Rating:
5.0

Customer did not leave a comment.

tim K. 
Rating:
5.0

They called the night before letting me know I had until exactly &:15 am (same time I picked up) to get it back because it was scheduled to go out again at 8:15 am! You might give a buffer! Geez he did say we could bring it night before! Sorry didn't feel like after a 6 hr drive & 2 he's unloading 50 boxes into warehouse rushing down road to drop trailer to make your life easy ! But man was very nice giving us an option!

Antonio C. 
Rating:
5.0

Customer did not leave a comment.

Ginger P. 
Rating:
5.0

Quick and easy check-in. No issues with the truck. Plenty of room to maneuver the truck out of the lot.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Leonides G. 
Rating:
5.0

Customer did not leave a comment.

Zachary D. 
Rating:
5.0

Customer did not leave a comment.

Carmen G. 
Rating:
4.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

I only used the truck for a couple hours and I paid over $70. If you could come up with a way to make it more affordable for quick errands that would be great.

Scott M. 
Rating:
4.0

Customer did not leave a comment.

KARL D. 
Rating:
5.0

Customer did not leave a comment.

Vanessa M. 
Rating:
5.0

Customer did not leave a comment.

Diane A. 
Rating:
5.0

Everything was fast and efficient.

Elaine M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Jayson K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
3.0

location was difficult to find.

Peter M. 
Rating:
3.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Adam C. 
Rating:
3.0

This site was very helpful. even with a power outage he rigged power and processed out paper work.

Timothy R. 
Rating:
4.0

Service was great, truck ran well and good on fuel.

roger S. 
Rating:
5.0

Customer did not leave a comment.

Wesley H. 
Rating:
5.0

Customer did not leave a comment.

Morgan K. 
Rating:
5.0

Very nice and easy experience

Jordan L. 
Rating:
5.0

nothing

GARETT C. 
Rating:
5.0

all good

Anthony O. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Excellent costumer service

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Gregory T. 
Rating:
5.0

Customer did not leave a comment.

russell D. 
Rating:
3.0

Hard to find.

Robert B. 
Rating:
5.0

Great customer service! Will use again.

Mike D. 
Rating:
5.0

Customer did not leave a comment.

Shawn K. 
Rating:
5.0

Great customer service. Wouldn't change anything

Mike D. 
Rating:
3.0

Customer did not leave a comment.

grace S. 
Rating:
5.0

Very helpful great experience.

DAMON S. 
Rating:
5.0

Customer did not leave a comment.

Douglas L. 
Rating:
5.0

As far as the owner of the place he is very professional and super courteous will work with you. But uhaul needs to lower their prices a tad bit.

Myriam A. 
Rating:
5.0

Fantastic customer service! Easy check in and out.

Aaron T. 
Rating:
2.0

The truck was covered in snow which had to be removed which cut into our time with the truck. Also there were some glitches which cut into our estimated 4 hours with the truck. I was unaware that I had to use my cell phone to both pick up and drop off. My cellphone service was very poor in the area and it was nearly impossible to do so. After finally getting the drop off submitted it told me I was being charged for an additional rental. This nearly doubled my original cost! I was an hour past the drop off time and it took well over an hour with pick up, cleaning off the snow, and drop off! I have had positive experiences with U-Haul in the past, but this mobile pickup and drop off is extremely frustrating. If this is how it is I will not be using U-Haul in the future.

Jeremy M. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Bob K. 
Rating:
5.0

Customer did not leave a comment.

Eric M. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

All was good

Robert L. 
Rating:
5.0

Customer did not leave a comment.

valerie H. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Had no problems picking up or dropping off truck. Pick up/drop off point was easily located and local.

John B. 
Rating:
5.0

Customer did not leave a comment.

Josh F. 
Rating:
5.0

Customer did not leave a comment.

andrew H. 
No reviews have been submitted for this location.

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