Customer did not leave a comment.Amlie S.
Customer Reviews for Hotel Z Plaza
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
TrÃ¨s difficile d'avoir application et des rÃ©ponses en FranÃ§aisMarquis D.
Customer did not leave a comment.Yves B.
Customer did not leave a comment.Jean-Pierre B.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.Melanie B.
Customer did not leave a comment.Rob B.
My bad experience with my reservation is when l receved my confirmation, my trailer are so far for me. 1h20 on road only to get it and 1h20 to return at home. I'm very desapoint.Marc N.
Customer did not leave a comment.Michel G.
Que la personne vienne avec nous pour montres les fonctionnements du camion.PIERRE M.
There was no one, Uhaul door was closedSamuel R.
Customer did not leave a comment.Yves B.
Customer did not leave a comment.Philippe C.
There was no spare tire. One of the tire was having a slow flat. I was forced to pay the 200$ insurance the day I took possession without any note on the previously received invoice.Kevin R.
le responsable n'est pas venu inspecter la remorqueLuc L.
Customer did not leave a comment.Samie S.
Votre site pourrait Ãªtre aussi en franÃ§ais et remettre lÃ disponibilitÃ© du paiement interac.Karine D.
Le commis n'a pas pris le temps de noter la distance parcourue en miles, il a plutÃ´t converti le kilomÃ©trage en arrondissant, ce qui a encouru une grande diffÃ©rence dans le millage facturÃ© comparativement au vrai millage parcouru (293,8 miles de diffÃ©rence, donc 117$ chargÃ© en trop). Il nous a toutefois expliquÃ© pourquoi il n'avait pas pris la mesure en millage (pensait que Ã§a ne se changeait pas) et nous a rÃ©fÃ©rÃ© au service Ã la clientÃ¨le.Charles J.
Le prÃ©posÃ© a modifiÃ© ma rÃ©servation qui est passÃ©e de deux jours Ã une journÃ©e. 40$ d'extra Ã cause de lui. J'ai des preuves de ma location deux jours.Philip D.
Customer did not leave a comment.SÃ©bastien S.
Customer did not leave a comment.sophie C.
Customer did not leave a comment.Diane P.
Worse customer service. Truck was double booked, location was very far, got hung up on three twice by scheduling and customer service. Will never use uhaul again.Pamela C.
le service Ã victoriaville Ã©tait bon sauf que j'ai dÃ©testÃ© le fait de devoir faire une heure de route pour aller chercher le vÃ©hicule et une autre heure pour revenir Ã mon point de dÃ©mÃ©nagement. L'essence est dispendieuse et j'ai payÃ© au moins 30$ de plus en essence que ce que j'Ã©tais supposÃ©e payÃ©e. En plus, j'ai eu un 20 pieds au lieu d'un 15 pieds; encore une fois, cela a du aussi me coÃ»ter plus cher en gaz Ã cause de cela.Sandra L.
Customer did not leave a comment.Chantal P.
On ne m'as pas bien expliquer comment rendre le camiionROMAIN G.
Aucune fourniture ne venait avec la remorque et aucun service, jai du payer 100$ pour lattache remorque adequat service tres mediocreMederick B.
Customer did not leave a comment.Davy G.
I waited 15 minutes for the guy to arrive to give him the key. The lady told me I had to wait for him but when he arrived he just told me to give him the kay and I hadn't have anything else to do. The point is have I know that I would have just give the key to the lady. She didn't know either I could just do that so it's not her fault.William G.
Customer did not leave a comment.Pierre R.
Customer did not leave a comment.PIERRE J.
Un service de marde ne dise pas toute mes des frais a tout quand tu reserve pour une heure prÃ©cise vous ne laver pas je ne conseil pas cette compagnie a personneAlexya F.
Customer did not leave a comment.Andre C.
Customer did not leave a comment.sylvain P.
La remorque etait extrement mal entretenue, nous n'avons pas quitter avec. Par contre le monsieur du motel etait tres gentil!francois L.
Customer did not leave a comment.Dominyc F.
Customer did not leave a comment.Donald L.
We speak french in Quebec and the only thing in french you have is the main internet site. Everything i receive from you is in english! Sometimes the 2 languages are intertwined in one part of your site/e mail. How come the receipt i received is in english? On a more practical note, the 2 times i rented a vehicule from you, there was an error in the locations appearing on my profile. The first time it was for the pick up location and the second time for the drop off location. I had to call your help center both times to make sure I was at the right location because it did not match what was written on my profile.Jessy P.
TrÃ¨s mauvais service et en plus manquais une rampe pour la remorque charge vÃ©hicule. Les courroies Ã©taient endommagÃ©es. Le service u-haul a victoriaville est pitoyable..kevin M.
Customer did not leave a comment.Caroline P.
Les pneus n'Ã©taient pas bien gonflÃ©s. Main du trailer pris dans la glace et neige.jimmy B.
Customer did not leave a comment.Olivier G.
Customer did not leave a comment.Danik L.
Nothing I can think off.Yves L.
FRANÃ‡AIS ,JE PARLE FRANÃ‡AISJEANNOT P.
Customer did not leave a comment.MICHEL V.
Si nous louons pour 8h30, il faudrait que le camion soit PRÃŠT a 8h30! Nous sommes arrivÃ©s et le camion n'avait pas les diables Ã l'intÃ©rieur, il n'Ã©tait pas dÃ©neigÃ©/dÃ©givrer et Ã l'intÃ©rieur il y avait des coulisses brunes et des cigarettes qui traÃ®naient dans les portes verresâ€¦ Finalement nous sommes partie Ã 9h15 alors que nous avions louer pour 8h30, donc 45 minutes de perdu sur le 8 heures demanderâ€¦Sandrabelle P.
Verify that level of the tank is what it is in the truck. It is no fun paying for gas that was not there in the first place. Other than that the expierence went alright. I have a complait open with U-Haul.Taidgh R.
I had to wait 20 min before i get an answer because he was on a personal call with his wifeMICKAEL B.
Customer did not leave a comment.denis G.
Customer did not leave a comment.Helene J.
Parking breaks do not work,windows were very dirty, the cabin was dirty, and the clerk was not professional and I will not be going there neither will I recommend the place. Enterprise gives me a better service and cleaner vehicles.michel A.
Customer did not leave a comment.MARTIN P.
Avoir sur place les couvertures commandÃ©es dans le contrat.GAETAN D.
Customer did not leave a comment.JOCELYN P.
Customer did not leave a comment.MICHEL P.
Customer did not leave a comment.NANCY R.
Le prÃ©posÃ© peu d'entrain, j'avais l'impression de le dÃ©ranger. 8:00 il n'Ã©tait pas Ã son poste de travail arrivÃ© avec sa tasse de cafÃ© Ã la mainâ€¦. M. David Trin ne m'a pas impressionnÃ©â€¦.NANCY S.
Customer did not leave a comment.patrick M.
Inside floor hole. Broken light and some light not turn on.Stephane R.
Customer did not leave a comment.Jimmy C.
I don't knowMario F.
Customer did not leave a comment.CHANTAL C.
Customer did not leave a comment.ALAIN D.
Customer did not leave a comment.NICOLE R.
Les lumiÃ¨res ne fonctionnaient pas de la remorque Les strap pour attachÃ© la voiture Ã©taient Ã moitiÃ© coupÃ© et les rampes Ã©tait brisÃ©Mathieu G.
Customer did not leave a comment.Martine P.
it's really hard to reach someone on u-haul's phone number to answer questions or get confirmation that the trailer will be in the designated location. no one answers the phone. the same recorded message always plays over and over. it's really annoying.Mario F.
Personne n'Ã©tait prÃ©sent lors du retour et c'est la personne de la rÃ©ception de l'hÃ´tel qui a du prendre en note et transmettre Ã quelqu'un d'autre et quand j'ai essayÃ© de tÃ©lÃ©phoner chez Uhaul, aprÃ¨s 25 min d'attente au tÃ©lÃ©phone je n'avais toujours pas parlÃ© a une personneâ€¦.. trÃ¨s dÃ©cevant comme service pour le prix que j'ai payÃ©Carl P.
When I picked up the trailer, several lights did not work but the customer service person told me it was ok to leave with the trailer anyways. He had no idea how to hook up the chains to my pick up truck and had no idea how to hook up the chain connected to the trailer breaking system.PIERRE L.
I don't recommend Uhaul. Because I did the reservation in march, and when I arrived in 31 july to pickup the camion, there is no camion.... And I had to go to another city to pickup the camion.Franklin M.
Customer did not leave a comment.Mariane P.
Customer did not leave a comment.Ian A.
Envoyer la correspondance en FRANÃ‡AIS MÃªme votre questionnaire sondage est unilingue anglais. Dans les textos, sms on ne peut pas changer la langue.bernette C.
Easy to find a parking place, came after open hours.Gabrielle G.
Customer did not leave a comment.Anabel D.
Customer did not leave a comment.Francois L.
Customer did not leave a comment.Rosaire M.
U-haul called me the day before my moving to tell me that they dont have a truck for me, even if I had made my reservation several weeks ago. I managed to make a deal for a bigger truck, but when I showed up the next morning they told me that they made a mistake again and that they still have no truck for me. I had to drive 3h to get a truck from another town with all the extra expense for gas on me. All this while my family was waiting for me at home to help me move. Once I finally got the truck, I received another call from U-Haul this time telling me that I must return the truck to another location that the one I had pick in my reservation. This location was 1h30 back and forth of the location I had chosen. That's another waste of time and money for gas at my expense. When I told the guy that I would not drop the truck to that location, he told me that its the location he will write in the contract and that it would be my problem. I hung up and called the customer support. I managed to get them to accept my initial drop off point but it was'nt easy. I never had the money back for them failing to honor my reservation. On top of that, when I took the truck, the brake light was constantly on and the oil gage showed 0 psi for all the trip. Not only was it my worst moving experience, it was my worst commercial experience ever.jocelyn N.
Customer did not leave a comment.Daniel E.
Customer did not leave a comment.Leo Karl F.
Customer did not leave a comment.JOSEE T.
All the parking place we're taken by either the Hotel or the restaurant customer. I had to park it somewhere close that I wasn't sure if it was okay.Maxime Q.
Customer did not leave a comment.LUIS FERNANDO G.
Customer did not leave a comment.JONATHAN G.
Customer did not leave a comment.SAMUEL D.
Customer did not leave a comment.Daphne R.
Customer did not leave a comment.MARIE FRANCE L.
Customer did not leave a comment.Michel L.
Below is an email I sent on May 5th (More than two weeks ago) I'm writing today to inform you of my extreme dissatisfaction with my experience with Uhaul. On April 7th, I made a reservation for a 10 foot van from Downtown Montreal, at 9AM on April 30 and returning in Toronto a few days later This was to move my son out of his apartment, as his lease ended on April 30. On April 29, I completed my online check in and paid for my rental, and expected a call from UHaul as was promised. When I didn't receive a call, I made several attempts to call, however nobody answered. On the morning of my rental, at 730, I received a call from UHaul, when I was informed that my truck was not available. Instead I was told my only option was a truck in Victoriaville Qc. This was 156 km away. A two hour drive. When I said that this was unacceptable, I was told that my options were to accept this truck or my reservation would be cancelled. I told the agent that I had no way to get to Victoriaville, and her reply was that I should ask a friend to drive me. As I was in a city that is not my home, I did not have anyone to drive me, not to mention that ride sharing shouldn't happen during a pandemic. Her response to this was a very curt response, asking me if I would be keeping this reservation or cancelling. With no other option, since my son had to be out of his apartment that day, I scrambled to find a way to get to Victoriaville. This involved renting a car, one way, at great expense, and driving for 2 hours to the truck's location. Once there I was surprised to find that the truck waiting for me was not a 10 foot as I had reserved, but a much larger 15 foot. This was much larger than I needed, harder to drive, harder to park, and consumed more gas than I had planned for. My drive back to Montreal took me 2.5 hours. Including all the driving and extra time it took me, the move started more than 5 hours late. My son and I managed to get his apartment loaded into the truck, and began our trip to Toronto. Because of the extremely late start to the move, and the ordeal of the day, I had to stop in Kingston and get a hotel overnight. This was not my plan but after over 8 hours of driving, 5,5 of which were with a truck bigger than I requested, I was exhausted. The next day we completed our journey to Toronto, where we were able to move his stuff into his new place, and I returned the truck. I am extremely dismayed at the way I was treated by UHaul. I was very proactive in reserving what I needed, well in advance and yet received absolutely no communication from you until I had no option but to do accept the ridiculous solution I was offered. You were not proactive, nor were you customer centric. At no point in the dialogue with your service representative did I feel that I was valued as a customer. UHaul turned a very well organized move into a truly traumatic event. I have used UHaul many times in the past, and would likely have need to again in the future, however I would be extremely hesitant to do so in the future. What I am requesting UHaul to help restore my faith in your company, and to cover the additional expenses I incurred as a result of this mess is as follows. Reimbursement of my rental car expense from Montreal to Victoriaville $198.95 Gas for the rental car $21.00 Gas for the extra 160km from Victoriaville to Montreal $80.00 Reimbursement for the hotel stay in Kingston I was forced to book $120.46 Total of my extra expenses $420.41 I wrote this email more than two weeks ago, and despite SEVERAL attempts to speak with someone, I have not received a response. What a HORRIBLE experience with Uhaul.Chris G.
The whole online booking process was terrible. Location pick up was not respected forcing us to drive two hours to pick up a rental van at a different location. Received a call the day before pickup notifying us of this change even though reservation was booked 3 weeks prior. Extremely frustrating and disappointing.Steven R.
Le camion n'Ã©tait pas disponible finalement. Ils m'ont proposÃ© un autre camion, mais il Ã©tait sale et il n'avait pas Ã©tÃ© inspectÃ©. La direction Ã©tait brisÃ©e alors je n'ai pas pu le conduire. J'ai dÃ» aller le repoter. Je n'ai donc pas pu avoir de camion le jour de mon dÃ©mÃ©nagement, qui Ã©tait prÃ©vu depuis plusieurs semaines. En plus, le commis Ã la rÃ©ception n'avait pas l'air de savoir ce qu'il faisait et le service Ã©tait trÃ¨s lent. Je ne fais plus confiance Ã cet Ã©tablissement...Stephanie P.
Customer did not leave a comment.FANNY G.
C'est innaceptable ! Je suis incapable d'ouvrir le contrat de retour pour le camion via le courriel je n'ai aucune confirmation que j'ai retournÃ© le camion. J'ai envoyÃ© plusieurs courriels et j'ai appelÃ© 2 fois et rien ne change ! Merci de prendre en charge ma demande. Isabelle Nault (438) 497-7599Isabelle N.