Customer Reviews for Hotel Z Plaza
(U-Haul Neighborhood Dealer)

Rating:

3.0

J' ai réservé a Drummondville et la veille on m'a téléphoné pour me dire que le camion n' est pas disponible. Seulement a Victoriaville. J' ai du faire 2 hres aller retour pour récupérer le camion.

Rating:

2.0

Fuel consumption is rated poorly normally when you pickup a vehicle it should be full of gaz not a quarter tank and having to fill approximately a the same fuel gauge indicator that was makes it hard to guess. Not knowing how much fuel it would take I spent 60$ of over fuel lost , give the vehicle with a full fuel tank and after charge for the missing fuel , I found this outrageous .

Rating:

3.0

Again Terrible terrible terrible terrible terrible reservation process. It blows. I would rate it "a kick in the balls" out of ten.

Rating:

4.0

Me suis fais avoir sur l'essence quand je l'ai pris il restais une autonomie de 28 miles et je l'ai rapporté avec 42 et il mon charger 20$ pareil la prochaine fois arranger vois pour qu'il soit plein avant de partir je suis en maudit d'avoir donner 20$ pour rien

Rating:

5.0

Merci

Rating:

3.0

The location was closed, so I did a self-checkout. It would be helpful if there were indications where to park the trailer when the location is closed.

Rating:

3.0

Summer tires during winter and wiper was very bad

Rating:

5.0

Employée très courtoise

Rating:

3.0

J'aurais aimé qu'il soit indiqué que l'essence est à nos frais. Ceci m'aurait permis de mieux estimer ma location.

Rating:

4.0

Cup holders were dirty ffull of orange juice. it should have been clean when rent the vehicle. But was still really satisfied

Rating:

2.0

Was a run down hotel and the reception was doing both jobs. The U-Haul number didn’t get answered at all but if you went the hotel option they would answer. The hotel/uhaul employee was easy to deal with.

Rating:

4.0

My first trailer was full of water, but she promptly got me an other one, neither were swept but I received quality customer service. I would do business again

Rating:

3.0

Treat the uHaul client like the Hotel client and take time needed completing a contract, I had to call many times and it is the second time I have problem because one employee there seems to neglect the uHaul demand

Rating:

5.0

Great services

Rating:

1.0

Very bad location, thank god there was someone to help at the hotel reception. App was not working to drop off the truck. Will never uhaul to anybody.

Rating:

1.0

Lui fournir les équipement qu’il a reservé. L’employé a loué le diable que j’avais reservé a quelqu’un d’autre. J’ai dû aller m’en acheter un pour descendre mes électroménager. Une belle facture de 350$. Quand j’ai appeler pour lui dite que je n’avais pas de diable, il m’a dit de m’arranger que c’etait pas son problème. Service a la clientèle médiocre. Le toit du camion avait une fuite. J’ai plein de boîtes qui étaient détrempées. Je n’ai vraiment pas aimé mon expérience.

Rating:

1.0

Je veut pas faire location de camion la deuxième fois je suis déçu

Rating:

1.0

I was overcharged for fuel even though i filled over what was mentionned at the counter. The truck had no A/C and the engine would heat the whole inside so much it was unbearable. The transmission is in terrible condition. The storage was in not swept clean and it was obvious. There were fries on the floor from the previous person. Terrible experience through and through. Would never recommend U-Haul at all.

Rating:

1.0

Respect all the conditions of the reservation.

Rating:

1.0

Tres mauvaise experience et service a la clientèle merdique et les prix aussi

Rating:

1.0

15 minutes late , you charged double. Chains are way too long

Rating:

5.0

Lors de ma première commande, ils m'avait chargé des kilométrage que je jugeais incorrect en plus du carburant. J'ai fait une requête et j'ai été remboursé. Pour cette deuxième commande tout était correct.

Rating:

1.0

Le personnel que j'ai rencontré à l'accueil est super. Cet employé permet que la boîte ne coule pas. Problemes : remorque recuperer par quelqu'un d'autre, prélèvement sur mon compte alors que je n'ai pas la remorque, centre d'aide très difficile à joindre, remorque différente que celle que j'ai commandé. Si je n'avais pas persévérer (2h au telephone), U-Haul m'aurait prélever 150$ pour une remorque qu'ils avaient déjà donner à quelqu'un d'autre.

Rating:

2.0

Reservation was for Sherbrooke QC made 2 months in advance. Nothing available and had to drive 100 KM to get vehicle. Only bright spot was friendly people in Victoriaville QC, a brand new truck with only 2200 miles on it and a discount on rental which paid for 3/4 of gas. It worked out in the end.

Rating:

2.0

Equipment was missing that we had reserved, truck parked in a large puddle, we did not do an inspection and no instructions given

Rating:

3.0

Multiple errors on my order. Pickup scheduled at 11:30 AM, arrived at 11:00AM and I was only able to leave with the truck at 12:50. Odometer was not accurate, price was not accurate, gas left in the truck was not matching the contract, everything was messed up. I ended up paying for more miles than what I demanded.

Rating:

5.0

It's already excellent...thank

Rating:

2.0

Did not have the vehicule in time. Did not have appropriate staff. Mistake in billing.

Rating:

3.0

J’ai été obligé de prendre une assurance que j’avais déjà. Je vais porter plainte.

Rating:

5.0

Bon service Réservation à partir de Québec; tout c est bien passé. Service à Victoriaville excellent. Pas habitué avec la méthode courriel; mais sa c est bien passé. Confirmation par téléphone;tout a bien été ainsi que les retour d appel. Merci

Rating:

3.0

Good service but I think you could have given me a closer location to pick up the truck after the pick up point I originally requested was cancelled.

Rating:

5.0

The truck ,I Rent wasn’t full like it suppose too! So that cost me 39,, 02 $ for 5,800 gallon for 33,5 miles. That was the only big negatif point!

Rating:

2.0

C’est très mal indiqué Pour trouver la place

Rating:

4.0

Service courtois et rapide , merci

Rating:

1.0

First off, the guy never checked my license or validated that the person whose license was used was actually with me, (Which she was) The equipment is in a very tight spot for loading and unloading trailers. And the service offered by the gentlemen there was horrible.

Rating:

5.0

Personnel courtois.

Rating:

4.0

Rental counter is inside the hotel, with the front desk.

Rating:

5.0

Merci beaucoup !

Rating:

5.0

Personnel très sympathique

Rating:

4.0

As for costumer service its terrible we were charged 2x the price as we were told on the phone had to pay it anyways because we had to leave they said they would check the recordings and get back to us in 48hours its been a week and a half now and noone has even looked in to it where we picked up the uhaul and droped off very nice and clean but theres no question here about costumer service cuz in that department it was terrible

Rating:

2.0

The internet site is not always working. I got some problems when i pick up the truck.

Rating:

1.0

30 minute pour prendre le u-haul et 30 minutes quand j’ai ramener le u-haul, la dame appelais son manager et il n’est jamais venu l’aider, la dame super gentil et patiente !

Rating:

5.0

The only thing that comes to mind that I would have liked is for the truck to be equipped with cruise control.

Rating:

5.0

Continuez votre bon service

Rating:

5.0

Everything was perfect. Thank you.

Rating:

5.0

El equipo esta en buen estado , pero no estaba limpio. Realice la solicitud de el aparato de conección a mi carro pero no lo había , debí buscar uno rápidamente por tanto perdí tiempo .

Rating:

3.0

La personne responsable de la location était absente,j'ai dû attendre plus de 30 minutes.

Rating:

5.0

Good customer service. The man gave me exactly what I needed and I guess it was lucky for us since we didn’t made any reservations nor called before heading there. I would recommend it. Everything went well and the equipment was good.

Rating:

3.0

Receiving a truck with a full tank would be nice, such an inconvenience to have to go fill up when you need to get on your way and having g a cleaned truck would be nice.

Rating:

5.0

Bon service

Rating:

1.0

J'ai fait ma réservation en ligne a l'avance, il y avait une garantie de réservation, mais a mon arrivé, il n'y avait pas de camion de 20Pi alors j'ai du prendre un de 15Pi. malgré votre politique de 50$ j'ai payé l'entièreté de la réservation et je dois présentement appeler a vos bureau pour avoir mon remboursement de 50$. cela fait 3 fois j'appele, 2 fois qu'on me dit que le remboursement sera fait et une fois ou on ma simplement raccroché la ligne au nez. vous offrez un très mauvais service et jatten toujours mon 50$ de garantie.voici mon reference id pour le remboursement : 4570553