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John S
Customer Reviews for House Of Beauty
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have used this location on a few occasions, the representative was very friendly.
DAVID HVery professional, courteous & timely booking & check out of truck. Had received a free truck upgrade. Close to home where needed to move items. Will use business location again in near future.
ROGER JStore owner very nice and kind!
ROBIN MBest experience ever!! This location has always been a great spot for me and my family to rent a UHAUL from. The staff is friendly, the trucks are very reliable. I will definitely be renting from this location again!!
KIAJUANA MGreat customer service we rent from Sam every week
Vaughan WAlignment was really off. Made it really hard to drive. The back end was offset so much that when the front wheel was on the white line the back end was almost in the other lane.
AARON MGreat customer service, highly recommend
ANWAR MI couldn't answer any "Yes/No" questions because the facility wasn't open. Even though it was supposed to be open. So I filled out the pertinent info on the app and dropped off the key.
DENNIS MThank you Sam
MICHAEL LAlways proud to rent from this location, my future go to RENT favorite Place!
LENARD ASam is awesome, I rent from him every week
Vaughan WHe was very rude and unprofessional and told me that I can't pick up my equipment using the U-Haul app he also attempted to charge me a $160 deposit for a rental that cost less than $40 then he cancelled my reservation and then proceeded to change the deposit amount to $200 durning the transaction. This was the worst experience I have ever had rental with U-Haul. I do not recommend this location
Letravious WMr. Sam was very helpful from my first phone call. He explained why I had to call to U-HAUL to obtain authorization to leave the trailer at his location. Once U-HAUL approved leaving the trailer at this location Mr. Sam was very friendly and professional. He is a big asset for U-HAUL.
BILLY WThe owner was awesome, i left some items in the truck after drop off and he called me to come get the items and we had a awesome conversation, reminded me of the old days when people cared about each other.
Bryant wSam is helpful
Vaughan WMy drop off location charged me 22$ but i dont understand why. I have enough fuel and I returned within the business hours
ZIWEN ZSam is great! He is welcoming and professional and a gentleman
Roland MSam is the best and a perfect gentleman
Roland MBetter than I expected...
TRACEY EAs soon as we pulled into parking lot, the owner came out to check us out. Very nice after a long hot day!
Kim GEasy to navigate drop off. Very helpful staff! Would definitely use this location again.
CRAYTON SThe owner was overly nice ! Was a great experience.
MARIE OThanks Sam
ELIJAH LGreat experience!
VICTORIA AThe service was excellent.
ALFRED GEverything was easy and handled efficiently. Gentleman was very friendly and helpful.
GLORIA Tthat was the best customer service to date that this is the best place to rent your U-Haul, the manager was so nice and caring, Totally Professional!
LENARD AThank you for all your help.
MAURICE TVery honestly, I am regarded as a tough customer. House of Beauty's UHaul rental program makes me a very happy customer ! The service is excellent. The owner has never once failed to to deliver, nor has he had any reason to offer any excuse for any aspect of the rental experience not being perfect. Needless to say that's because the experience is always perfect and always professional. There's no waiting around, no delays. The equipment is clean and ready to go. Not only that, the business owner is extremely hospitable and always makes certain his customers are properly greeted and feel welcome when they enter. No one could ask for a better UHaul rental experience than found at House of Beauty. It's the BEST !
LANGSTON HEasy online reservation, easy pickup, and easy return. No issues.
DAVID HCheck engine light was on at pickup after hr pickup took an hr to get truck app wasn't easy to use parking lot wasn't lit enough for pics to validate
Terri SEverything was awesome
DOUGLAS PGood customer service, I had good experience with renting a Dolly there.
SERGEY MAlways helpful and willing to work with me!
THOMAS JExcellent Customer Service
CLINTON DI was in the area to pick up furniture and bring back to my new house and it was going to be raining for next few days. The owner of this location went over and be-hound to help me get this late in the afternoon on Saturday. I would highly recommend this location.
RONNIE PI had a slight hiccup in my schedule and ONCE AGAIN Sam came to my rescue taking care of me and my situation!! He is THE FACE of EXCELLENT CUSTOMER SERVICE!!
MICHAEL MNOTHING!! Sam is an EXCELLENT CUSTOMER SERVICE PROFESSIONAL!!
MICHAEL MSam is great. Will come back if I need Uhaul again.
CHASITY GHouse of Beauty is always easy and accommodating. The best customer service- I will always rent from them.
ALLEN BI had issues completing my rental at a different location, and Sam was very helpful - he absorbed my reservation, solved my problem, and was very professional and reassuring in the process. I would definitely use this location in the future.
AMY SExcellent customer service!
ALLEN BGreat service, my go to number one choice for all U-haul needs!
MICHAEL GEverything went well with enough space to for our needs in the moving process! Mr. Sam was very professional & polite with getting things setup for us!
SELENA WExcellent customer service!
ROBERT BSuper nice and fast
ANASTASIA SThis location was absolutely fantastic! The proprietor of House Of Beauty is a straight-shooter who made his expectations really clear. First-time using U-Haul and I may very well make the 45 minute drive to use House Of Beauty again, if possible for my long-haul move in the future.
LOU AVery little room for improvement; the customer service at this location is excellent and the equipment is in great shape and ready to go. Dependable, reliable and hospitable are the three words I would use to describe this U-Haul location to a friend.
LANGSTON HDo in inspection on Dollies and Car Transporters there you're safety tips to Good Evening
DAVID BThank you Sam I’m buisness owner , I rent my trucks from house of beauty to do my deliveries 🚚
Vaughan WBe more friendly and stop trying to overcharge.
DAKOTA MFriendly, knowledgeable, and honest service owner/provider! Great Customer Service!! I will use this service again and recommend others to use this U-Haul providers location in Sumter, SC
RAMON F