Customer Reviews for House Of Beauty
(U-Haul Neighborhood Dealer)

630 reviews

431 Broad St   Sumter, SC 29150

(803) 720-5669

Location Hours

  • Mon: 9:15 am - 2 pm
  • Tue-Sat: 9:15 am - 5:15 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(803) 720-5669

431 Broad St
Sumter, SC 29150

Services at this Location:

Location Hours

  • Mon: 9:15 am - 2 pm
  • Tue-Sat: 9:15 am - 5:15 pm
  • Sun: 12 pm - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Best Uhaul Location In The City!

CHAUNISE C. 
Rating:
5.0

Customer did not leave a comment.

Mandy F. 
Rating:
5.0

Great service just continue the good work!

Erik W. 
Rating:
5.0

As usual , all good

Steve L. 
Rating:
2.0

I picked up the vehicle with half a tank of gas.

Robert M. 
Rating:
4.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Very good customer service.

Floyd G. 
Rating:
4.0

Customer did not leave a comment.

JimE J. 
Rating:
4.0

Customer did not leave a comment.

Sherwin B. 
Rating:
5.0

Nothing

THOMAS C. 
Rating:
4.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

You will find it a pleasure to do business with this place.

Burl K. 
Rating:
5.0

This place is the best - entirely personable and easy to work with.

burl K. 
Rating:
3.0

It was a holiday and so no one was there (as expected). No complaints.

HERBERT R. 
Rating:
5.0

I hadn't ever had fun renting a tailer until now. I only wish I had a need for African-American hair extensions so I could do business with this gentleman more often. Great experience beginning to end, even (especially) if there's a bit of a wait.

trevor B. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN C. 
Rating:
5.0

Customer did not leave a comment.

gregory B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Bridgette M. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

Customer did not leave a comment.

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Nothing. The gentleman at House of Beauty is very friendly and helpful. I won't rent from anywhere else while he's in business. He's definitely top notch.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

Aaron T. 
Rating:
5.0

Amazing Experience As Usual!

CHAUNISE C. 
Rating:
5.0

Customer did not leave a comment.

Dian H. 
Rating:
4.0

Everything went well and I can't think of anything to change the way I did business with yall. Thanks

Dubs T. 
Rating:
5.0

Great place

Frank B. 
Rating:
5.0

Amazing Service As Usual!

CHAUNISE C. 
Rating:
5.0

Everything went well.

David B. 
Rating:
5.0

Thank you.

Boyd J. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

Everything was good

Vernal M. 
Rating:
5.0

Really great service and great prices. I also come to him for Uhauls all the time.

Carlton B. 
Rating:
5.0

Sam Always Goes Above And Beyond For My Business And I Appreciate Him So Much. We NEVER Have Issues When Using This Dealer And We Usually Rent Every Weekend.

CHAUNISE C. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

LINTON W. 
Rating:
5.0

Outstanding!!

bertie B. 
Rating:
5.0

Really great customer service, very informative and helpful. Thank you so much for your experience and assistance, I really really appreciate your help Sir.

Alan K. 
Rating:
5.0

Owner very helpful,

Steve L. 
Rating:
5.0

The customer service was excellent and the gentleman was the nicest person you could rent the u-haul from I give 5 *****

Reda H. 
Rating:
5.0

Customer did not leave a comment.

Phillip E. 
Rating:
5.0

Customer did not leave a comment.

THOMAS J. 
Rating:
5.0

Everything was great

Tracy B. 
Rating:
5.0

Sam was great especially when I got a van but needed a truck He's a credit to the human race and will always remember the kindness he showed me.

Don D. 
Rating:
5.0

Great fast friendly service

Jeff P. 
Rating:
1.0

They were very rude and over charged me for everything and said i was a hour late even though he told me to bring it back at 1 and i brought it back at 12 get better people to run these places

eric J. 
Rating:
5.0

As always it's good place of business

ROY R. 
Rating:
5.0

They were so kind and made the process very easy! I will definitely be using them in the future!

Katherine F. 
Rating:
3.0

Customer service was good but deposit was not explained and funds were put on hold when I needed them elsewhere.

Joyce A. 
Rating:
5.0

Awesome service

Mattie J. 
Rating:
5.0

Owner was wonderful

Brian P. 
Rating:
5.0

Customer service was professional and very friendly

CHARLES T. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Customer did not leave a comment.

Eric F. 
Rating:
5.0

Customer did not leave a comment.

cynthia M. 
Rating:
5.0

Great experience. House of beauty was able to help me out when another local company transferred my truck.

Cody G. 
Rating:
5.0

Customer did not leave a comment.

JACOB T. 
Rating:
3.0

Customer did not leave a comment.

Tracy H. 
Rating:
5.0

Customer Service was very friendly and made my experience very great. I will definitely rent form this location again in the future.

Elanda R. 
Rating:
5.0

Customer did not leave a comment.

Phillip M. 
Rating:
5.0

Very friendly, very pleasant rental experience.

David F. 
Rating:
5.0

10/10

Steve L. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
3.0

Customer did not leave a comment.

Tiffany G. 
Rating:
5.0

A very professional operation. I have now rented from this location multiple times and have nothing but praise.

Doug C. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
5.0

Customer did not leave a comment.

Paul G. 
Rating:
3.0

Customer did not leave a comment.

Ginnifer E. 
Rating:
5.0

Customer did not leave a comment.

Lakesha M. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

TROY V. 
Rating:
3.0

Explain better how to use the u haul app

William M. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Owner was very helpful

Rodney H. 
Rating:
5.0

Very nice

Steve L. 
Rating:
5.0

Please clean the trucks. Especially during this pandemic

Gail S. 
Rating:
5.0

Customer did not leave a comment.

gloria P. 
Rating:
5.0

Nothing. Best Uhaul I've ever been to. The customer service was exceptional!

Robert S. 
Rating:
2.0

The negative experience began with his initial quote, as he did not clearly explain all fees. So, upon the return of return of truck, there was a $50,00 difference which he was unable to explain....only saying that I went 16 miles over that quoted which does not compensate for the adage. I inquired regarding the 25.00 rental fee that was not included initially, but he only takked about the mileage overage. We ckeaned out the cab of truck, before traveling and it was difficult to steer, needing maintenance. As I abided by contract this dealer did not and was unable to explain/reason. I've used UHaul in the past, but this was my only negative experience. Would NEVER refer anyone to this dealer/site.

valerie O. 
Rating:
2.0

The area we were told to drop the trailer was over grown (my husband ended up with a tick on his neck we found later in the day) and not fenced in or secure. It was behind a beauty supply which was kind of strange. The man told us to just drop off the trailer and go...no need to come inside or fill out any paperwork.

BLAINE H. 
Rating:
1.0

I went to this location to pick up my reserved trailer. After waiting 30 minutes, I learned that they didn't have any 6x12 trailers and that “I was supposed to be at a location 5 miles away.” I never received any notification from UHaul and it's clear you weren't even aware because you sent me this survey asking how my pickup location was and it was the wrong one!

Doug C. 
Rating:
5.0

Mr Sam was awesome

Dallas M. 
Rating:
4.0

Customer did not leave a comment.

Rosetta L. 
Rating:
5.0

They were amazing and quick

Michelle H. 
Rating:
5.0

Love the owner at this location a fantastic person!!!

Marcus G. 
Rating:
5.0

There are many options for U-Haul locations in Sumter, but this IS the only one I would recommend. Sam provides service that is above and beyond. We are very happy repeat customers. Keep up the good work Sam.

linda B. 
Rating:
5.0

Customer did not leave a comment.

moyawna O. 
Rating:
5.0

Customer did not leave a comment.

Raiqwan C. 
Rating:
5.0

Customer Service was excellent They had the right size vehicle (truck) that I needed. The price was right for my budget Everything was great.

patricia R. 
Rating:
5.0

Customer did not leave a comment.

Benjamin G. 
Rating:
1.0

Customer did not leave a comment.

Knyah B. 
Rating:
5.0

At this time I don't see where you all have to improve on anything

Percilla B. 
Rating:
5.0

We had to call for new tire. Other than that everything was good.

Sandra G. 
Rating:
3.0

Customer did not leave a comment.

JOHN C. 
No reviews have been submitted for this location.

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