Customer Reviews for House Of Beauty
(U-Haul Neighborhood Dealer)

1,089 reviews

431 Broad St   Sumter, SC 29150

(803) 720-5669

Office Hours

  • Mon: 9:15 am–2 pm
  • Tue-Sat: 9:15 am–5:15 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 5/21/2024: 11:00 am - 5:00 pm

Services at this Location:

Contact Us

(803) 720-5669

431 Broad St
Sumter, SC 29150

Services at this Location:

Office Hours

  • Mon: 9:15 am–2 pm
  • Tue-Sat: 9:15 am–5:15 pm
  • Sun: 12 pm–4 pm
Special Operating Hours
  • 5/21/2024: 11:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Have used this location many times. The owner is very courteous. Great selection of vans/trucks.

Judy C 
Rating:
5.0

Customer did not leave a comment.

Kenneth B 
Rating:
5.0

Customer did not leave a comment.

hugh k 
Rating:
5.0

My experience was wonderful. He remembered me from previous rental. Customer oriented, excellent personality!!

Octavia F 
Rating:
5.0

The customer service was excellent and the equipment was clean and in good condition. This was my second time using this U-Haul location and the experience has been great both times. I’ll continue to business with this U-Haul provider because of the quality of customer service that he provides. 5 Stars all the way.

Janice S 
Rating:
5.0

Customer did not leave a comment.

Kenneth T 
Rating:
1.0

Brakes were horrible

Justen W 
Rating:
5.0

The guy was super friendly and made it really quick and easy. I Definitely will use his uhaul place again. Thank you

Peyton P 
Rating:
5.0

Customer did not leave a comment.

leroy d 
Rating:
2.0

The man checking us in was rude.

Margaret M 
Rating:
5.0

He is the sweetest guy ever, thank you so much for assisting and accommodating me. Love Carolyn stay sweet :)

Carolyn R 
Rating:
5.0

Customer did not leave a comment.

MARKALLEN Z 
Rating:
5.0

Customer did not leave a comment.

LENORIA T 
Rating:
5.0

Sam did great job

muayad M 
Rating:
3.0

prices too high 1.00 a mile tooooo much

Valerie C 
Rating:
5.0

Great service

Samuel M 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Customer did not leave a comment.

Jarel L 
Rating:
5.0

Customer did not leave a comment.

James M 
Rating:
5.0

Nice man working there he was helpful.

David C 
Rating:
5.0

Customer did not leave a comment.

Crystal B 
Rating:
5.0

This was the most convenient and pleasant drop off I have ever experienced. The uhaul website gave me the wrong drop off location and I was panicked. One phone call, I was not only helped but also made to smile. I am very grateful for these memorable experiences.

Christina B 
Rating:
5.0

Customer did not leave a comment.

Demarkus H 
Rating:
5.0

Customer did not leave a comment.

Russell W 
Rating:
5.0

Customer did not leave a comment.

Tonya L 
Rating:
4.0

Honestly there's nothing was extremely helpful and Honest

Brain J 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
5.0

Customer did not leave a comment.

Carlos W 
Rating:
5.0

There was a lot of pollen on the inside of the vehicle and you couldn’t make any adjustments to the seat but it got the job done.

Carolyn A 
Rating:
5.0

Customer service was fast and pleasant. I will return to this location again.

Brian P 
Rating:
5.0

Customer did not leave a comment.

Tiffany D 
Rating:
5.0

Customer did not leave a comment.

Sean F 
Rating:
3.0

Customer did not leave a comment.

DaeBreaun G 
Rating:
5.0

Customer did not leave a comment.

Emily R 
Rating:
5.0

Customer did not leave a comment.

Allen B 
Rating:
4.0

clean the exterior and interior of truck.

Ceaser T 
Rating:
5.0

Great experience once again from start to finish.

Lester M 
Rating:
5.0

Great service and easy to use!

Tavarius H 
Rating:
5.0

Customer did not leave a comment.

Donyell B 
Rating:
5.0

Customer did not leave a comment.

Shamilla W 
Rating:
5.0

Owner was amazing

Joshua W 
Rating:
5.0

Customer did not leave a comment.

JOHNNY J 
Rating:
5.0

Customer did not leave a comment.

Patrick F 
Rating:
5.0

Customer did not leave a comment.

david m 
Rating:
1.0

I've rented uhaul in the past but I will never rent again at this location!! turn truck in the same day I rented put keys in the drop box next day Sam (location owner) called saying when am I going to return the truck I then went there to talk to him he has camera's all over property he kicked me off his property! I called police I know I returned truck! Sam charges my card in multiple transactions over $2,000 he kept extending my return date meanwhile telling me I needed to report truck stolen I kept calling uhaul asking why so much in charges they treated me as if I really did not return truck done my own investigation I found truck at a different location witness states 3 Mexican Males returned truck @ 7am on 2/15/24 at that location mind you I dropped this truck off put keys in drop box Wednesday 7:20 pm on 2/14/24 they looked suspicious witness also stated. Before I found this truck I had been told by Robert area manager he was going to look at the camera at Sam store if he did not see me returning the key he would have to press charges against me right! God took me to this other lot to find the truck not to mention the truck had a tracking device on it so they knew the location the entire time just thought I wasn't smart enough to do my own research and how Robert just swept everything under the rug Sam thought he was going to take my money and get away with what he done anybody that knows this area knows this man watches you like a hawk when you enter his location bank fraud also insurance fraud I wanted to put my story out here because this was dead wrong if him and the area manager of uhaul I will never rent from this company ever again please stay away from this location!

Sweat J 
Rating:
5.0

Customer did not leave a comment.

Kevin S 
Rating:
3.0

Customer did not leave a comment.

Shamilla W 
Rating:
5.0

Customer did not leave a comment.

TODD G 
Rating:
5.0

Customer did not leave a comment.

PATRICIA W 
Rating:
5.0

Super friendly and helpful.

Barney O 
Rating:
5.0

Dropped off the Uhaul here. All went well. Smooth process. We swept the back of the truck and had right amount of gas and mileage. We were out in no time without any extra fees.

Heather T 
Rating:
5.0

Customer did not leave a comment.

Takeemia M 
Rating:
5.0

Customer did not leave a comment.

Carlos W 
Rating:
5.0

Customer did not leave a comment.

Dalil R 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Nothing at this location, I was well pleased with this location, and would highly recommend a friend, and family, and relatives, and the agent was very nice and friendly, I couldn't have picked a better place.

Darrell P 
Rating:
5.0

Customer did not leave a comment.

Lexus F 
Rating:
5.0

Customer did not leave a comment.

Bregettez G 
Rating:
1.0

Get rid of this U-haul location!!

Garry F 
Rating:
5.0

Used Dropbox they were closed

Tonya H 
Rating:
5.0

Customer did not leave a comment.

Angela a 
Rating:
5.0

Customer did not leave a comment.

Lawrance C 
Rating:
5.0

Customer did not leave a comment.

Angel V 
Rating:
4.0

Very courteous, prompt knowledgeable and professional service. A great hidden gem found for my uhaul needs!!

Sharron B 
Rating:
4.0

Customer did not leave a comment.

Sally W 
Rating:
5.0

Customer did not leave a comment.

Randolph P 
Rating:
5.0

Nothing

James E 
Rating:
4.0

Owner is friendly and easy to work with. Plenty of room to maneuver a trailer (in and out). Being open on Saturday is a huge help. Thank you

Leon G 
Rating:
4.0

Customer did not leave a comment.

Christopher K 
Rating:
5.0

Customer did not leave a comment.

Angel H 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Everything was excellent…. Customer service was great!!!!

PATRICIA W 
Rating:
1.0

I feel like I was over charged for one The truck was dirty and needs an alignment And they need to be up front about prices versus telling you you'd be refunded back the extra money spent

Ivory P 
Rating:
3.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Thank you Sam ,

Elijah L 
Rating:
1.0

Customer did not leave a comment.

Jason H 
Rating:
5.0

Customer did not leave a comment.

Daniel D 
Rating:
5.0

Customer did not leave a comment.

Cordell H 
Rating:
5.0

Very satisfied with the overall experience, both the truck and the person who helped me.

Alexandre M 
Rating:
4.0

Customer did not leave a comment.

Michael L 
Rating:
3.0

The owner is rude and impatient

Daishaun R 
Rating:
5.0

Nothing! Mr Sam is very kind, quick and professional. The Uhaul scare always clean.

Latisha C 
Rating:
5.0

Nothing that I can see

Wanda W 
Rating:
5.0

I couldn't have been more happier. Just GREAT.

Lester M 
Rating:
5.0

Customer did not leave a comment.

Patrick V 
Rating:
4.0

Credit me back my mileage fees. You charged me for 100 miles each time and I drove about a total of 25 miles both times.

Roger B 
Rating:
5.0

Customer did not leave a comment.

Johnnie B 
Rating:
4.0

Everything was great

Eddy C 
Rating:
3.0

Roaches in the truck.

Virginia M 
Rating:
5.0

Customer did not leave a comment.

Elijah L 
Rating:
4.0

Truck was a bit smelly but mechanically solid and did the job well. The man at the shop was friendly and helpful. Need more pickups in inventory due to high demand

TAYLOR N 
Rating:
5.0

Great customer service from the local dealer. I will use this location in the future.

Kimberly M 
Rating:
5.0

Excellent service

Palmer R 
Rating:
5.0

Outstanding as always

Fernando A 
Rating:
5.0

Customer did not leave a comment.

chris m 
Rating:
5.0

Always super helpful and works with yah.

THOMAS J 
Rating:
4.0

Customer did not leave a comment.

Pamela M 
No reviews have been submitted for this location.

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