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MALCOLM L
Customer Reviews for House Of Beauty
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Exceptional service! Paperwork was ready, reservation was honored, trailer was lined up and ready to go. Even through there were two other customers, I was out within 15 minutes on the road. The gentlemen ensure I hooked the trailer up, all safety considerations. When I returned, he unhooked the trailer and I was on my way. outstanding customer service. Highly recommend. The utility trailers are in high demand, ensure you arrive at or prior to your reservation time.
BRADLEY KPlease make sure when a customer reserve a rental along with the equipment to make sure it is available, perhaps making sure that there’s enough equipments in each truck
Irene BGreat customer service and always reliable. Definitely recommend one of the most reliable places to visit for all your traveling needs
LATONYA SThe Best Around!!!!
ELLIOTT CVery knowledgeable and professional
LESLIE JGreat service
MICHAEL HGreat customer service and easy in/out at their location
BRIAN SSam is awesome, I rented from him twice a week
Vaughan WThe trailers no longer have tongue cranks and the tongues are quite heavy, at least on the 6x12 trailer. Maybe offer a jack to assist any customer who is by themself, if there is no staff available to assist. Other than that everything was fantastic.
DANIEL DAll went perfect ..pick up to drop off
PATRICIA AGreat!
IMAN WI used the 24/7 app to rent truck. App made me do steps several times taking pictures. Need additional phone number other than the number I had given them. Had to call in to Uhaul because it was after hours 6:00 am, to help out. It was frustrating. Because I rented from Uhaul too many times to count. This was unexpected and time consuming. Not like I have not been a loyal customer Over all it worked out.
David KSam always my guy
ELIJAH LThe owner of House of Beauty is always so helpful with Uhaul rentals. I go nowhere else//1
PAUL EEasy rental and pick-up. Highly recommend.
MARYANNE MHave used this location on a few occasions, the representative was very friendly.
DAVID HVery professional, courteous & timely booking & check out of truck. Had received a free truck upgrade. Close to home where needed to move items. Will use business location again in near future.
ROGER JStore owner very nice and kind!
ROBIN MBest experience ever!! This location has always been a great spot for me and my family to rent a UHAUL from. The staff is friendly, the trucks are very reliable. I will definitely be renting from this location again!!
KIAJUANA MGreat customer service we rent from Sam every week
Vaughan WAlignment was really off. Made it really hard to drive. The back end was offset so much that when the front wheel was on the white line the back end was almost in the other lane.
AARON MGreat customer service, highly recommend
ANWAR MI couldn't answer any "Yes/No" questions because the facility wasn't open. Even though it was supposed to be open. So I filled out the pertinent info on the app and dropped off the key.
DENNIS MThank you Sam
MICHAEL LAlways proud to rent from this location, my future go to RENT favorite Place!
LENARD ASam is awesome, I rent from him every week
Vaughan WHe was very rude and unprofessional and told me that I can't pick up my equipment using the U-Haul app he also attempted to charge me a $160 deposit for a rental that cost less than $40 then he cancelled my reservation and then proceeded to change the deposit amount to $200 durning the transaction. This was the worst experience I have ever had rental with U-Haul. I do not recommend this location
Letravious WMr. Sam was very helpful from my first phone call. He explained why I had to call to U-HAUL to obtain authorization to leave the trailer at his location. Once U-HAUL approved leaving the trailer at this location Mr. Sam was very friendly and professional. He is a big asset for U-HAUL.
BILLY WThe owner was awesome, i left some items in the truck after drop off and he called me to come get the items and we had a awesome conversation, reminded me of the old days when people cared about each other.
Bryant wSam is helpful
Vaughan WMy drop off location charged me 22$ but i dont understand why. I have enough fuel and I returned within the business hours
ZIWEN ZSam is great! He is welcoming and professional and a gentleman
Roland MSam is the best and a perfect gentleman
Roland MBetter than I expected...
TRACEY EAs soon as we pulled into parking lot, the owner came out to check us out. Very nice after a long hot day!
Kim GEasy to navigate drop off. Very helpful staff! Would definitely use this location again.
CRAYTON SThe owner was overly nice ! Was a great experience.
MARIE OThanks Sam
ELIJAH LGreat experience!
VICTORIA AThe service was excellent.
ALFRED GEverything was easy and handled efficiently. Gentleman was very friendly and helpful.
GLORIA Tthat was the best customer service to date that this is the best place to rent your U-Haul, the manager was so nice and caring, Totally Professional!
LENARD AThank you for all your help.
MAURICE TVery honestly, I am regarded as a tough customer. House of Beauty's UHaul rental program makes me a very happy customer ! The service is excellent. The owner has never once failed to to deliver, nor has he had any reason to offer any excuse for any aspect of the rental experience not being perfect. Needless to say that's because the experience is always perfect and always professional. There's no waiting around, no delays. The equipment is clean and ready to go. Not only that, the business owner is extremely hospitable and always makes certain his customers are properly greeted and feel welcome when they enter. No one could ask for a better UHaul rental experience than found at House of Beauty. It's the BEST !
LANGSTON HEasy online reservation, easy pickup, and easy return. No issues.
DAVID H