Customer Reviews for Howard Capital
(U-Haul Neighborhood Dealer)

146 reviews

191 Kentucky Ave   West Plains, MO 65775
(Located behind Sugar Lilly's)

(417) 204-4496

Office Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(417) 204-4496

191 Kentucky Ave
West Plains, MO 65775
(Located behind Sugar Lilly's)

Services at this Location:

Office Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

They didn’t have an adapter for my tail lights had to go to harbor freight and purchase one that’s $15 that I didn’t need to spend

VIRGIL G 
Rating:
5.0

Customer did not leave a comment.

Devin R 
Rating:
5.0

Customer did not leave a comment.

Ricky S 
Rating:
5.0

Customer did not leave a comment.

Jessica T 
Rating:
5.0

Customer did not leave a comment.

KEVIN T 
Rating:
5.0

Customer did not leave a comment.

Thomas N 
Rating:
5.0

Customer did not leave a comment.

Toby L 
Rating:
5.0

Customer did not leave a comment.

DAVID T 
Rating:
5.0

Customer did not leave a comment.

Zachary L 
Rating:
3.0

Customer did not leave a comment.

PAULETTE P 
Rating:
5.0

Customer did not leave a comment.

KENNETH B 
Rating:
5.0

Customer did not leave a comment.

Christell G 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Ted V 
Rating:
5.0

Customer did not leave a comment.

Linn J 
Rating:
5.0

Customer did not leave a comment.

John C 
Rating:
5.0

Customer did not leave a comment.

Charles D 
Rating:
5.0

Customer did not leave a comment.

DAVID L 
Rating:
5.0

Customer did not leave a comment.

DALE S 
Rating:
5.0

Customer did not leave a comment.

Joel W 
Rating:
5.0

Lower prices

SAMUEL N 
Rating:
5.0

Customer did not leave a comment.

David L 
Rating:
5.0

Customer did not leave a comment.

Jesse M 
Rating:
4.0

Very helpful and understanding

John A 
Rating:
3.0

Customer did not leave a comment.

David J 
Rating:
3.0

Please provide clear concise check-in instructions on the website if possible.

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K 
Rating:
4.0

Customer did not leave a comment.

Barbara H 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE C 
Rating:
5.0

Excellent customer service.

Belinda K 
Rating:
5.0

Sharon was easy to work with. Went above and beyond.

LEIGH M 
Rating:
5.0

Customer did not leave a comment.

Charles B 
Rating:
5.0

Great experience! Sherry was an excellent representative and location was perfect!

Paxton S 
Rating:
5.0

The service at this location was excellent. Very nice business, and would recommend this location in west plains to everyone.

Wanda H 
Rating:
5.0

Cargo Van was clean and close to new. Quick and easy pickup and dropoff, very refreshing to just show up and go virtually. Thank you!

STEPHEN S 
Rating:
5.0

I had to change days 3 times I believe. I got sick first then my store was not open due to a employee quitting so it was one thing after another... She was very sweet and understanding. The morning rental was due I woke up again with a sick kiddos and she more then happily was patient with me and didn't slap me with a million fees for being a bit late. Her kindness really helped when it was a stressful situation back to back. I'd recommend her to anyone. No complaints here

Gloria E 
Rating:
5.0

Customer did not leave a comment.

KENYA M 
Rating:
3.0

Customer did not leave a comment.

JIMMY A 
Rating:
5.0

Pick-up went just as planned. Assisted with hook-up.

Michael H 
Rating:
5.0

Nothing. I would highly recommend the Howard Capital location as they are very friendly, helpful, and are readily available to assist at any time.

Judy C 
Rating:
5.0

Sharon is my go-to for rentals! She makes it so easy!

Jennifer C 
Rating:
5.0

Customer did not leave a comment.

Brittany S 
Rating:
5.0

The only issue I had with this reservation was the unexpected rate increase from September to October. I ended up paying approximately $70 more for the same trip (West Plains, MO to Warsaw, IN). I'm not sure if customers can check what the price will be before making a reservation, but that would be helpful.

Ron S 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P 
Rating:
3.0

Not double charging would be great ive had a hold on my extra money they charged for 10 days now

Erica L 
Rating:
5.0

Sharon was very kind and wonderful! I appreciated her honesty, openness, help, and willingness to be there for my son and I. God bless her mightily!

John M 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Sharon is great!

KINDAN K 
Rating:
3.0

This is an unattended site. However, the facility is well set up and a call was quickly answered. I was checked in without issue.

JOHN P 
Rating:
5.0

Customer did not leave a comment.

MARIIA Y 
Rating:
5.0

Customer service was amazing.

Belinda K 
Rating:
5.0

I loved the late pick up times and that we didn’t have to wait for anyone. We were able to get the trailer and return it on our own. I’ll definitely be using this spot exclusively going forward.

JENNIFER C 
Rating:
5.0

Some of the best customer service I’ve had the pleasure to experience. Worked very hard to see to my needs and was a total professional. She has her facility set up so that you’re in and out and have what you want or need. Uhaul, you could take lessons from this lady. She makes it much than your website

DENTON F 
Rating:
5.0

Kept in phone contact. Easy to find lot. Very nice.

Gerald S 
Rating:
5.0

The representative for Uhaul is wonderful, it’s always easy & smooth transactions and pickups/dropoffs, and I use them often! Thank you!

Sara W 
Rating:
5.0

This was the best experience I have had with U-Haul. Sharon was really helpful, made sure we had everything we needed and was flexible when we needed to keep the trailer an extra day even on the holiday weekend.

STERLING H 
Rating:
5.0

Sharon at the office in West plains Missouri was extremely helpful! We had several discussions over the phone and via text to accommodate our son's changing schedule and Sharon was so very helpful! We are out of town trying to help our son and she made the whole process enjoyable!

Lucas H 
Rating:
5.0

We really appreciate Sharon.

THOMAS M 
Rating:
5.0

Excellent service. Very well informed which helped tremendously and make a very smooth moving experience. Fast and friendly service. Thank you, will highly recommend this location. It was easy to find and get to.

MARIIA Y 
Rating:
5.0

Sharon is awesome to work with

Stace K 
Rating:
3.0

One of the trucks had major steering problems. So much h play in the steering. We thot it had flat tire but no.

Dorcee R 
Rating:
5.0

Ez sign-out Ez return.

BRIAN S 
Rating:
5.0

Sharon is great

Steve F 
Rating:
5.0

Customer did not leave a comment.

MICHAEL R 
Rating:
5.0

Customer did not leave a comment.

Timothy I 
Rating:
5.0

She made the whole process very easy

Debra K 
Rating:
5.0

Customer did not leave a comment.

Mark R 
Rating:
5.0

Customer did not leave a comment.

Steve U 
Rating:
4.0

The. Owner was very helpful over the phone. She had the truck and car ready for me to load my car.

Catherine A 
Rating:
4.0

Customer did not leave a comment.

Andy L 
Rating:
3.0

I would recommend you provide instruction on the use of the UHaul. I was unsure as to when to use the Tow/Haul option. I would also recommend the tires be looked over for tread wear, especially the interior tires that are hard to see.

WILLIAM C 
Rating:
5.0

Super easy return

Kelsey g 
Rating:
5.0

Customer did not leave a comment.

Charlie W 
Rating:
5.0

Customer did not leave a comment.

Garret O 
Rating:
5.0

Everything was fine

RON S 
Rating:
2.0

The truck was dirty inside the cab and storage are, mud all over the cab to the point where I cleaned it before loading. The rear had sand and leaves all over the floor. Specifically asked for cruise control and was told 95% of uhauls have cruise control so did not receive that.I was told there would be a 75 $ refund if I returned the truck early (which I did) only to be told by the Arizona regional office that this is not nor has it ever been a way they do rentals/returns. I will 100% never use this location again.

Robert A 
Rating:
5.0

Sharon is alway wonderful to work with. We will continue to use her for all our moving needs in the future

Timothy I 
Rating:
5.0

Customer did not leave a comment.

Gerald A 
Rating:
5.0

Customer did not leave a comment.

Steve H 
Rating:
4.0

Customer did not leave a comment.

Jacob H 
Rating:
5.0

Customer did not leave a comment.

ROY W 
Rating:
5.0

This location was excellent. She got what we needed with short notice, customer service was amazing and very professional. I would recommend this location with my highest regards.

FRANK S 
Rating:
5.0

Customer did not leave a comment.

Jim H 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Customer did not leave a comment.

Brett D 
Rating:
5.0

Customer did not leave a comment.

Beth F 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
3.0

Customer did not leave a comment.

Phillip P 
Rating:
5.0

Customer did not leave a comment.

JACOB J 
Rating:
5.0

Customer did not leave a comment.

JACOB J 
Rating:
5.0

Very friendly

Pam M 
Rating:
5.0

Customer did not leave a comment.

Kirsten S 
Rating:
5.0

Customer did not leave a comment.

Melody M 
Rating:
4.0

Customer did not leave a comment.

Tania W 
Rating:
3.0

Customer did not leave a comment.

Jonathan J 
Rating:
5.0

Excellent customer service

DAVID H 
Rating:
5.0

Great truck and service, pick up and return was super easy and both places were awesome to work with. thanks!

Yancey S 
Rating:
1.0

Very unorganized. All transactions were over the phone. No personal experience. Assigned wrong trailer. Drove 30 miles, received phone call, and had to return trailer. Then, had to go to another location 17 miles away to pick up correct trailer. Truck had poor performance and the lights barely functioned. Driving was a nightmare. Very poor experience.

Allen R 
Rating:
5.0

Sharon Ortiz is the best! She’s Great at what she does and what she does is provide Excellence! Thank you

steve s 
No reviews have been submitted for this location.
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