Nothing, u helped in many way
Sharon Y
Customer Reviews for Howard Capital
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very timely and effective.
Melanie Leasy and friendly check in and check out
RICKY HCheck under car trailer wheels, rims, tires for rust and potential damaging problems as this was a big problem with the car trailer that we rented. We almost lost our car due to rusted wheels/axels defect on the car trailer.
troy mNo improvements.
Tammy REasy pick up and drop off!
JAMES HFast customer service!
Shelby BExcellent
David BI’m a repeat customer to this location and all is perfect each time.
Matthew BThe location is a gravel parking lot that is washed out and cannot be entered in car or you bottom out. The owner texts you a million times about everything. Then swindles you out of additional money if not to their liking although you meet return requirements. I have rented many uhauls in the past. This has been the worst experience ever.
Sara DEverything was perfect—great communication and customer service. I would be happy to use them again and will recommend to others.
Dana LVery nice lady. Told how to hook the trailer up.
Leslie HShe was very helpful when we picked it up and available even for more questions after arriving at end point. Thank you Debra
Debra KSo happy she helped us.
CHRISTOPHER CThey didn’t have an adapter for my tail lights had to go to harbor freight and purchase one that’s $15 that I didn’t need to spend
VIRGIL GLower prices
SAMUEL NVery helpful and understanding
John APlease provide clear concise check-in instructions on the website if possible.
MICHAEL HExcellent customer service.
Belinda KSharon was easy to work with. Went above and beyond.
LEIGH MGreat experience! Sherry was an excellent representative and location was perfect!
Paxton SThe service at this location was excellent. Very nice business, and would recommend this location in west plains to everyone.
Wanda HCargo Van was clean and close to new. Quick and easy pickup and dropoff, very refreshing to just show up and go virtually. Thank you!
STEPHEN SI had to change days 3 times I believe. I got sick first then my store was not open due to a employee quitting so it was one thing after another... She was very sweet and understanding. The morning rental was due I woke up again with a sick kiddos and she more then happily was patient with me and didn't slap me with a million fees for being a bit late. Her kindness really helped when it was a stressful situation back to back. I'd recommend her to anyone. No complaints here
Gloria EPick-up went just as planned. Assisted with hook-up.
Michael HNothing. I would highly recommend the Howard Capital location as they are very friendly, helpful, and are readily available to assist at any time.
Judy CSharon is my go-to for rentals! She makes it so easy!
Jennifer CThe only issue I had with this reservation was the unexpected rate increase from September to October. I ended up paying approximately $70 more for the same trip (West Plains, MO to Warsaw, IN). I'm not sure if customers can check what the price will be before making a reservation, but that would be helpful.
Ron SNot double charging would be great ive had a hold on my extra money they charged for 10 days now
Erica LSharon was very kind and wonderful! I appreciated her honesty, openness, help, and willingness to be there for my son and I. God bless her mightily!
John MSharon is great!
KINDAN KThis is an unattended site. However, the facility is well set up and a call was quickly answered. I was checked in without issue.
JOHN PCustomer service was amazing.
Belinda KI loved the late pick up times and that we didn’t have to wait for anyone. We were able to get the trailer and return it on our own. I’ll definitely be using this spot exclusively going forward.
JENNIFER CSome of the best customer service I’ve had the pleasure to experience. Worked very hard to see to my needs and was a total professional. She has her facility set up so that you’re in and out and have what you want or need. Uhaul, you could take lessons from this lady. She makes it much than your website
DENTON FKept in phone contact. Easy to find lot. Very nice.
Gerald SThe representative for Uhaul is wonderful, it’s always easy & smooth transactions and pickups/dropoffs, and I use them often! Thank you!
Sara WThis was the best experience I have had with U-Haul. Sharon was really helpful, made sure we had everything we needed and was flexible when we needed to keep the trailer an extra day even on the holiday weekend.
STERLING HSharon at the office in West plains Missouri was extremely helpful! We had several discussions over the phone and via text to accommodate our son's changing schedule and Sharon was so very helpful! We are out of town trying to help our son and she made the whole process enjoyable!
Lucas HWe really appreciate Sharon.
THOMAS MExcellent service. Very well informed which helped tremendously and make a very smooth moving experience. Fast and friendly service. Thank you, will highly recommend this location. It was easy to find and get to.
MARIIA YSharon is awesome to work with
Stace KOne of the trucks had major steering problems. So much h play in the steering. We thot it had flat tire but no.
Dorcee REz sign-out Ez return.
BRIAN SSharon is great
Steve FShe made the whole process very easy
Debra KThe. Owner was very helpful over the phone. She had the truck and car ready for me to load my car.
Catherine AI would recommend you provide instruction on the use of the UHaul. I was unsure as to when to use the Tow/Haul option. I would also recommend the tires be looked over for tread wear, especially the interior tires that are hard to see.
WILLIAM CSuper easy return
Kelsey gEverything was fine
RON SThe truck was dirty inside the cab and storage are, mud all over the cab to the point where I cleaned it before loading. The rear had sand and leaves all over the floor. Specifically asked for cruise control and was told 95% of uhauls have cruise control so did not receive that.I was told there would be a 75 $ refund if I returned the truck early (which I did) only to be told by the Arizona regional office that this is not nor has it ever been a way they do rentals/returns. I will 100% never use this location again.
Robert ASharon is alway wonderful to work with. We will continue to use her for all our moving needs in the future
Timothy IThis location was excellent. She got what we needed with short notice, customer service was amazing and very professional. I would recommend this location with my highest regards.
FRANK S