Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)

1,007 reviews

1115 W South St   Lebanon, IN 46052
(Sr 32 E Of I-65)

(765) 894-4190

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed

Services at this Location:

Contact Us

(765) 894-4190

1115 W South St
Lebanon, IN 46052
(Sr 32 E Of I-65)

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am–12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 11/28/2024: Closed
  • 11/29/2024: Closed
  • 11/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Have a bell or buzzer for U-Haul, separate from the regular business counter.

James P 
Rating:
5.0

Customer did not leave a comment.

beth c 
Rating:
5.0

Customer did not leave a comment.

RUBEN D 
Rating:
5.0

Customer did not leave a comment.

Thomas B 
Rating:
5.0

Nothing was an amazing trip thank you so much

RANDI W 
Rating:
5.0

Very Friendly and Helpful. I forgot my 2 wheel hand cart and they called me to get it. great people.

GRANT K 
Rating:
5.0

Customer did not leave a comment.

TERRI N 
Rating:
5.0

Good

FRANCIS N 
Rating:
5.0

Very friendly and simple .

robin l 
Rating:
5.0

Stay the very same.

ANGEL E 
Rating:
5.0

Customer did not leave a comment.

DANIEL V 
Rating:
3.0

The dolly was not included and the truck was dirty all the way up the the front outside. I muck didn't matter necessarily, but the nonexistent dolly we ordered did. I believe they were supposed to call us the day before and they did not. I don't know how scheduled out pick up on a Sunday at 8am, but we did not. As a result we were unable to pick up the truck until an hour after we arrived. Ridiculous.

Megan T 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS O 
Rating:
5.0

The staff at Howards Lawn and Garden are always professional and friendly.

TIMOTHY E 
Rating:
5.0

Very friendly and patient. Great location.

LORITA W 
Rating:
5.0

Customer did not leave a comment.

RICHARD H 
Rating:
3.0

Customer did not leave a comment.

Joe G 
Rating:
2.0

Customer did not leave a comment.

Kirby S 
Rating:
4.0

Customer did not leave a comment.

Erin M 
Rating:
5.0

Customer did not leave a comment.

Tonya w 
Rating:
4.0

Customer did not leave a comment.

corby u 
Rating:
5.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Customer did not leave a comment.

vincent C 
Rating:
4.0

Customer did not leave a comment.

Mithun K 
Rating:
5.0

Customer did not leave a comment.

Thomas H 
Rating:
1.0

It's a lot of fun to stand around and not get assisted with picking up a truck. 0/10 customer service.

Robert H 
Rating:
5.0

Customer did not leave a comment.

Andrew H 
Rating:
4.0

Not very close to my destination. Had to drive extra 30 minutes to drop off.

Thomas H 
Rating:
5.0

My husband and I aren't overly fond of moving, BUT you guys are always clean, your trucks are well maintained, moving equipment is affordable and actually works. We always get excellent customer service too. :)

Zachary e 
Rating:
5.0

Customer did not leave a comment.

Jude N 
Rating:
5.0

Staff was pleasant and helpful. Truck was clean and AC worked (felt good after several hours loading on a hot day).

Brad P 
Rating:
5.0

Customer did not leave a comment.

Mike F 
Rating:
5.0

Customer did not leave a comment.

LARRY M 
Rating:
5.0

Appreciate the kindness and availability at a moments notice!!!

Lisa R 
Rating:
5.0

Customer did not leave a comment.

Gordon R 
Rating:
5.0

Customer did not leave a comment.

ed j 
Rating:
5.0

Customer did not leave a comment.

Kenny L 
Rating:
5.0

Customer did not leave a comment.

REIS S 
Rating:
5.0

Customer did not leave a comment.

Danny G 
Rating:
5.0

The pick up was great.

linda b 
Rating:
5.0

Customer did not leave a comment.

Brian P 
Rating:
5.0

Customer did not leave a comment.

Jay w 
Rating:
5.0

Customer did not leave a comment.

donnie s 
Rating:
5.0

Customer did not leave a comment.

Dustin U 
Rating:
5.0

Customer did not leave a comment.

MIke W 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Roddy M 
Rating:
5.0

Customer did not leave a comment.

John N 
Rating:
4.0

Customer did not leave a comment.

Alan F 
Rating:
5.0

Customer did not leave a comment.

Robert F 
Rating:
5.0

Customer did not leave a comment.

Chris M 
Rating:
4.0

Customer did not leave a comment.

THOMAS M 
Rating:
5.0

I confirmed my drop off location in Lebanon, IN upon confirming my Uhaul trailer rental a week before my departure. When I left Richmond, IN on Friday afternoon, Uhaul Corporate called me and attempted to tell me the Lebanon, IN Uhaul Facility (my agreed upon drop-off location) was at capacity. They instructed me to drop off the trailer in Indianapolis, IN (an additional 40+ miles and over an hour round trip away). I was very frustrated they allowed me to confirm a location and then reneged on that location as my drop off. I pressed them to compensate me for the additional mileage with my personal vehicle, and they offered a measly $20 for what would end up being nearly $10 in gas money alone. When I asked for fair compensation, they put me on hold to discuss with someone else. After the hold I was told very shortly that I would not receive any additional compensation and that I should just drop it off in Lebanon, as agreed upon. This experience left me frustrated that they attempted to make me relocate their equipment for them, as I am neither a Uhaul employee or contractors, for a ridiculous compensation rate. If you find yourself in this situation, push back at the unfair practice they are attempting to do. I want to re-iterate that the staff in both locations were excellent and deserve 5-stars. Uhaul corporate was not and deserves 1-star.

Thomas H 
Rating:
5.0

Customer did not leave a comment.

Megan T 
Rating:
5.0

Customer did not leave a comment.

Alexis C 
Rating:
5.0

The employees are so nice and helpful.

Virginia M 
Rating:
5.0

We have dealt with Howard's for years and they are a reputable company. Would and have recommended highly.

darlene r 
Rating:
5.0

THANK YOU SO MUCH!!!!!!! Y'all are always wonderful.

Chalisa K 
Rating:
5.0

Drop off was super easy and staff were very helpful!!!!!

andrew h 
Rating:
5.0

Jerry was the Best!

William S 
Rating:
3.0

It took a very long time to get checked in.

Stephanie S 
Rating:
3.0

Too expensive for a short local rental. Mileage charge should be waived or something like first 50 miles free

Stephen L 
Rating:
5.0

Customer did not leave a comment.

Jason l 
Rating:
3.0

I didn't have a great experience with using uhaul. I was supposed to pick up a 26' truck Sunday night from a different location but they didn't have their truck share 24/7 set up correctly. So I couldn't get it. We were on the phone with uhaul for the longest time trying to get a truck or our reservation switched. We tried to pick up a 26' truck Monday morning from this location and the person who dropped it off the day before, didn't leave the keys. I understand it's not the business's fault for that but it still sucked. We ended up renting a 20' and got everything moved in time. Probably won't be using uhaul again. But hopefully won't be moving again.

Brandon L 
Rating:
5.0

Customer did not leave a comment.

Jason l 
Rating:
5.0

the only downside to my experience is the cost. Your mileage rates are too high.

don j 
Rating:
5.0

Customer did not leave a comment.

Chestra P 
Rating:
3.0

Customer did not leave a comment.

Dedra K 
Rating:
4.0

Customer did not leave a comment.

TRACEY C 
Rating:
5.0

The first truck they gave the wind sheild wipes did not work so I asked for a diffrent truck which was no problem they quickly got me into a diffrent truck.

Joshua H 
Rating:
5.0

N/A

Daniel L 
Rating:
5.0

This was quick and easy. Just keep that up. Thanks

WILLIAM J 
Rating:
5.0

Customer did not leave a comment.

Duane B 
Rating:
5.0

Customer did not leave a comment.

Aubrey V 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
4.0

Customer did not leave a comment.

Kassie D 
Rating:
3.0

Stay open on Saturday afternoon.

Duane M 
Rating:
3.0

Customer did not leave a comment.

Scott H 
Rating:
1.0

I was called from Howards about when I was going to return the truck. I explained the situation. They said OK we will update the records. They obviously didn't because I got charged for an extra day, even though I had already paid for a 2 day rental. The price I had already paid should obviously be for a 2 day rental. Look at the cost!!!!!!!

Mark B 
Rating:
5.0

Customer did not leave a comment.

Marty P 
Rating:
5.0

Customer did not leave a comment.

Kevin D 
Rating:
5.0

Friendly and quick

William R 
Rating:
5.0

Customer did not leave a comment.

Mark A 
Rating:
5.0

Customer did not leave a comment.

Danny G 
Rating:
5.0

Customer did not leave a comment.

Greg Z 
Rating:
5.0

Excellent customer service

GREGORY H 
Rating:
5.0

Answered all my questions. Great service!

richard b 
Rating:
5.0

Gray was a big help

JOSEPH D 
Rating:
5.0

Customer did not leave a comment.

Hannah M 
Rating:
5.0

Customer did not leave a comment.

Margaret T 
Rating:
2.0

Customer did not leave a comment.

Michelle S 
Rating:
5.0

Customer did not leave a comment.

Jeff L 
Rating:
5.0

Customer did not leave a comment.

valarie b 
Rating:
5.0

Customer did not leave a comment.

Gregory Z 
Rating:
4.0

Customer did not leave a comment.

ELIZBETH S 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
3.0

High tire wear and oil change light came on 100 miles into a 1500 mile trip. Roof damaged and had to repair water leaks on roof.

William P 
Rating:
5.0

I love the speed at which they do things here! In and out quickly.

Michael P 
Rating:
4.0

Customer did not leave a comment.

JIM B 
Rating:
5.0

Customer did not leave a comment.

John N 
No reviews have been submitted for this location.

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