Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)

885 reviews

1115 W South St   Lebanon, IN 46052
(Sr 32 E Of I-65)

(765) 483-0294

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(765) 483-0294

1115 W South St
Lebanon, IN 46052
(Sr 32 E Of I-65)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

No suggestions.

Lloyd H. 
Rating:
3.0

Customer did not leave a comment.

RYAN D. 
Rating:
4.0

Bigger parking lot for rentals. Semis loading and unloading merchandise in same small parking area used to pickup trailers. Tight squeeze.

Mivhael B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Truck was clean & drove like a dream. Howard's Lawn and Garden folks were friendly and the whole experience went smoothly

Damon B. 
Rating:
4.0

Customer did not leave a comment.

Bob B. 
Rating:
5.0

The pictures that were used to confirm damage were not of the truck I rented. I took pictures all the way around to ensure I wasn't charged for damages the truck had. They need to use pictures of the actual truck being rented.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

This location is was hard to find, my GPS got me in the area but not the location. But their service was great.

Derrick B. 
Rating:
3.0

Rented vehicle registration/license plate was not clearly visible. It had temporary registration with some other state and not sure it was valid also. Broken door handles and seats were not secured fully. You can feel while driving. Not a safe vehicle for highway driving

Prahlad D. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
3.0

My issue with the location is that it was over 20 miles from the location where I picked up the truck to where I was told that I had to pick up the car trailer. I reserved the truck and trailer over 2 weeks earlier so that I could pick up both at the same location. A Uhaul representative called me the day prior to let me know that I had to go to two locations. Uhaul has become so poor in their customer service that it is now the customer's responsibility to reposition their rentals for them. Added to that, Uhaul gave me two different drop-off locations, each a ten-minute drive in the opposite direction from my destination. When I arrived, one of those locations was closed for the week (it was a Wednesday). The Uhaul representative on the phone told me that reserving any item at a location is merely a request and that Uhaul can change the location at any time. So much for taking care of customers.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

Gregory H. 
Rating:
3.0

Customer did not leave a comment.

Jon I. 
Rating:
5.0

Customer did not leave a comment.

Chad S. 
Rating:
5.0

They did a great job

DALE G. 
Rating:
5.0

Customer did not leave a comment.

yosbel F. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
4.0

Customer did not leave a comment.

megan F. 
Rating:
5.0

Was checked in early and efficiently. Great people with plenty of supplies and equipment.

Merle T. 
Rating:
5.0

Everything was great.

Cynthia F. 
Rating:
5.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

The staff at this location are great. They went above expectations when assisting me with getting the trailer hooked up and the wiring working. Very friendly!

Mark S. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

The location was great my issue is with u haul. I had scheduled a 20 foot truck a month in advance. They called at 5pm the very day before to tell me they didn't have anything for me the young lady eventually hung up on me. After several call backs they were able to find me a 10 footer 30 minutes away. They promised a 50 dollar refund which I never got. After making several trips and what turned into an all day expensive move when it should have just been a one and done. Be careful have a planB

David Y. 
Rating:
5.0

Nothing

Patrice R. 
Rating:
5.0

Nothing. It was great! Very friendly and helpful.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Blandine L. 
Rating:
5.0

My online reservation was not recorded accurately. I booked 2 PM to 2 PM but the office didn't receive it that way. The flaw lies in the online process.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

I was completely impressed with the professionalism and service - the gentleman who assisted went out of his way to make sure everything was handled.

CHAD K. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RALPH P. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
3.0

I was told online it would be 78 but then when I get there I was charged 104

Heather F. 
Rating:
1.0

I walk into store I ask the woman u wanna see my paper work she said no just drop off onto the grass and then I get charge ???

eddie O. 
Rating:
5.0

Customer did not leave a comment.

RICK I. 
Rating:
3.0

Truck is in dire need of service. Try spending some money on equipment instead of people supporting you being disappointed.

Richard E. 
Rating:
3.0

Customer did not leave a comment.

TRISTIN R. 
Rating:
5.0

Customer did not leave a comment.

Marci V. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
1.0

Was supposed to have moving blankets. They were not there. Was told, and paperwork said, tank was full when I picked up the truck. It was 3/4 full only. So I had to add 1/4 tani of gas that I did not use.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
1.0

Wasn't able to online check-in, the location services tab was erring out. I tried 25 times and each time it wouldn't let me proceed. I waited 25 mins on hold until getting a customer service rep to check me in. I will never use uhaul again. Not to mention, The price made no sense, forced me to book 3 days to drive 200 miles

BRENT M. 
Rating:
5.0

Customer did not leave a comment.

Sharvette B. 
Rating:
4.0

Battery in truck was completely dead upon pickup at the location. They tried jump starting truck with 2 different jump packs, wouldn't start! Finally it was started with jumper cables and another truck. I left truck running during the whole rental period so i would not get stranded

Dick C. 
Rating:
2.0

Truck is really old and the battery died - had to wait 2 hours for someone to replace it

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Employee "Jerry" was very helpful and friendly! He is worth keeping! That is the kind of employee that remembers what customer service is about!

Kirk H. 
Rating:
3.0

Tried to use mobile check in and didn't work. Was told when I picked up the next morning that it didn't work all of the time. This was very inconvenient as I live 30 miles and had to make an extra trip. I also had to rearrange my work schedule.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
4.0

Vehicle had oil change and tire pressure warning lights on. When I called to see about exchanging it I was told I would still be charged for the rental plus a $20 fee to process any changes. It cost less to just let it sit. The 800 number person told me I would be responsible for any damage to the vehicle if I drove it with warning lights on. Very frustrated that I could not complete the task I rented the truck for. These things should be fixed before the truck is given to a customer!

Denise R. 
Rating:
3.0

Customer did not leave a comment.

Jeremy H. 
Rating:
3.0

Not well advertised . Little sign

ANDY S. 
Rating:
4.0

Customer did not leave a comment.

Sylvia M. 
Rating:
5.0

Super helpful guy and took care of us quickly.

Tami A. 
Rating:
5.0

The truck was available and ready at the time we needed. The staff was friendly and knowledgeable.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Ryan Aaron B. 
Rating:
5.0

Needed oil...has a leak in the nose of Mom's attack..our boxes got wet. Did not shift well. Needs maintenance 🙄

Christopher D. 
Rating:
5.0

Great and punctual help at the center. Very pleased and will be back.

Timothy S. 
Rating:
5.0

Howard's was excellent, organized, and ready to take care of us. They made it simple.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Nikole W. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The guys are very sweet & willing to help 😊

Edith C. 
Rating:
5.0

Customer did not leave a comment.

Jayne D. 
Rating:
5.0

Customer did not leave a comment.

LEANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Jana D. 
Rating:
4.0

Very friendly and no issues,

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
4.0

,,,,,,

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Parker L. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

The brake light on right side did not work once we got down the road so we had to stop once the sun started going down to ensure safety. Though having the trailer was a tremendous help in finishing the move for storage

Glenda P. 
Rating:
3.0

Sad that I had to drive 135 miles in opposite direction from Chicago to pick up car transport when it was ordered and paid for days in advance. Customer service screwed up but the local staff was nice. U haul will be my last choice instead of first for now on. The people on phones have no empathy.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

The vehicle was not available for over an hour after my requested and confirmed pickup time. The online check-in process was unnecessarily delayed.

Ricky A. 
Rating:
1.0

Customer did not leave a comment.

SAUSHAE K. 
Rating:
4.0

Customer did not leave a comment.

Samuel F. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

ARLENE C. 
Rating:
5.0

This location was fabulous!

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

It was not my choice location due to distance but owners were grest

Dana H. 
No reviews have been submitted for this location.

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