Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)

857 reviews

1115 W South St   Lebanon, IN 46052
(Sr 32 E Of I-65)

(765) 483-0294

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed

Services at this Location:

Contact Us

(765) 483-0294

1115 W South St
Lebanon, IN 46052
(Sr 32 E Of I-65)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday:
    8 am - 12 pm
  • Sunday:
    Closed
Special Operating Hours
  • 5/28/2022 - 5/30/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing. It was great! Very friendly and helpful.

CHARLES R. 
Rating:
5.0

Customer did not leave a comment.

Blandine L. 
Rating:
5.0

My online reservation was not recorded accurately. I booked 2 PM to 2 PM but the office didn't receive it that way. The flaw lies in the online process.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Cindy P. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

Steve O. 
Rating:
5.0

I was completely impressed with the professionalism and service - the gentleman who assisted went out of his way to make sure everything was handled.

CHAD K. 
Rating:
5.0

Customer did not leave a comment.

Norman S. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RALPH P. 
Rating:
5.0

Customer did not leave a comment.

Katie P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
3.0

I was told online it would be 78 but then when I get there I was charged 104

Heather F. 
Rating:
1.0

I walk into store I ask the woman u wanna see my paper work she said no just drop off onto the grass and then I get charge ???

eddie O. 
Rating:
5.0

Customer did not leave a comment.

RICK I. 
Rating:
3.0

Truck is in dire need of service. Try spending some money on equipment instead of people supporting you being disappointed.

Richard E. 
Rating:
3.0

Customer did not leave a comment.

TRISTIN R. 
Rating:
5.0

Customer did not leave a comment.

Marci V. 
Rating:
5.0

Customer did not leave a comment.

juan M. 
Rating:
1.0

Was supposed to have moving blankets. They were not there. Was told, and paperwork said, tank was full when I picked up the truck. It was 3/4 full only. So I had to add 1/4 tani of gas that I did not use.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
1.0

Wasn't able to online check-in, the location services tab was erring out. I tried 25 times and each time it wouldn't let me proceed. I waited 25 mins on hold until getting a customer service rep to check me in. I will never use uhaul again. Not to mention, The price made no sense, forced me to book 3 days to drive 200 miles

BRENT M. 
Rating:
5.0

Customer did not leave a comment.

Sharvette B. 
Rating:
4.0

Battery in truck was completely dead upon pickup at the location. They tried jump starting truck with 2 different jump packs, wouldn't start! Finally it was started with jumper cables and another truck. I left truck running during the whole rental period so i would not get stranded

Dick C. 
Rating:
2.0

Truck is really old and the battery died - had to wait 2 hours for someone to replace it

Rob G. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
4.0

Employee "Jerry" was very helpful and friendly! He is worth keeping! That is the kind of employee that remembers what customer service is about!

Kirk H. 
Rating:
3.0

Tried to use mobile check in and didn't work. Was told when I picked up the next morning that it didn't work all of the time. This was very inconvenient as I live 30 miles and had to make an extra trip. I also had to rearrange my work schedule.

Vicki H. 
Rating:
5.0

Customer did not leave a comment.

Roger R. 
Rating:
4.0

Vehicle had oil change and tire pressure warning lights on. When I called to see about exchanging it I was told I would still be charged for the rental plus a $20 fee to process any changes. It cost less to just let it sit. The 800 number person told me I would be responsible for any damage to the vehicle if I drove it with warning lights on. Very frustrated that I could not complete the task I rented the truck for. These things should be fixed before the truck is given to a customer!

Denise R. 
Rating:
3.0

Customer did not leave a comment.

Jeremy H. 
Rating:
3.0

Not well advertised . Little sign

ANDY S. 
Rating:
4.0

Customer did not leave a comment.

Sylvia M. 
Rating:
5.0

Super helpful guy and took care of us quickly.

Tami A. 
Rating:
5.0

The truck was available and ready at the time we needed. The staff was friendly and knowledgeable.

Cynthia H. 
Rating:
5.0

Customer did not leave a comment.

Ryan Aaron B. 
Rating:
5.0

Needed oil...has a leak in the nose of Mom's attack..our boxes got wet. Did not shift well. Needs maintenance 🙄

Christopher D. 
Rating:
5.0

Great and punctual help at the center. Very pleased and will be back.

Timothy S. 
Rating:
5.0

Howard's was excellent, organized, and ready to take care of us. They made it simple.

Alan K. 
Rating:
5.0

Customer did not leave a comment.

Nikole W. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The guys are very sweet & willing to help 😊

Edith C. 
Rating:
5.0

Customer did not leave a comment.

Jayne D. 
Rating:
5.0

Customer did not leave a comment.

LEANDRA M. 
Rating:
5.0

Customer did not leave a comment.

Jana D. 
Rating:
4.0

Very friendly and no issues,

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Linda K. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Brenda G. 
Rating:
5.0

Customer did not leave a comment.

scott T. 
Rating:
4.0

,,,,,,

MARK H. 
Rating:
5.0

Customer did not leave a comment.

Parker L. 
Rating:
5.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
4.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

The brake light on right side did not work once we got down the road so we had to stop once the sun started going down to ensure safety. Though having the trailer was a tremendous help in finishing the move for storage

Glenda P. 
Rating:
3.0

Sad that I had to drive 135 miles in opposite direction from Chicago to pick up car transport when it was ordered and paid for days in advance. Customer service screwed up but the local staff was nice. U haul will be my last choice instead of first for now on. The people on phones have no empathy.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

The vehicle was not available for over an hour after my requested and confirmed pickup time. The online check-in process was unnecessarily delayed.

Ricky A. 
Rating:
1.0

Customer did not leave a comment.

SAUSHAE K. 
Rating:
4.0

Customer did not leave a comment.

Samuel F. 
Rating:
4.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

ARLENE C. 
Rating:
5.0

This location was fabulous!

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

It was not my choice location due to distance but owners were grest

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Megan W. 
Rating:
5.0

Customer did not leave a comment.

Haley B. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
4.0

friendly

MARK H. 
Rating:
4.0

Customer did not leave a comment.

PAM K. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Hollie G. 
Rating:
5.0

Customer did not leave a comment.

Kennith C. 
Rating:
4.0

Customer did not leave a comment.

Nicholas S. 
Rating:
4.0

The location isn't the problem. The can of the truck smelled heavily of mildew and mold. There was nothing else available to rent. I got sick from the first day of use. My lungs were damaged by vivid and even with a mask, the mold for me. I called 800 number and was told even if I returned the truck I would be charged the rental, mileage and a $20 convenience fee!!!!! For a truck I could not usr. I now have to pay rent on the old place, the truck rental and the new home fees. Plus I still have to find a way to finish moving. Horrible customer service. I have rented U haul for many years. This was the worst. The store says they have no control over company rulrs. I did list the smell at time of rental too.

Denise R. 
Rating:
5.0

I had a pleasant experience

Ashli H. 
Rating:
5.0

Excellent service.

Lucero T. 
Rating:
5.0

Customer did not leave a comment.

Rex C. 
Rating:
5.0

Excellent experience. My son has rented several times in the Chicago area. He said this was the easiest and best rental and return ever. Compliments to both locations. Truck drove nicely!

Debra U. 
Rating:
5.0

Customer did not leave a comment.

Philip G. 
Rating:
5.0

I think the information about taking photo's when you return the truck, should be explained better and be more specific. Such as going to the site when you pick up the truck or van. Not telling folks to access your site after you have already dropped off the keys in the after hours drop. A more clear and concise explanation would have been helpful, and saved me an extra $20 bucks. Maybe in bold type and outlined in a box. Like I said above, make it know up front when you pick up the truck, what you are expected to do when you return the truck.

Andrea B. 
Rating:
5.0

Have used U-Haul twice. Great experience both times.

Steven T. 
Rating:
5.0

Someone from the facility came out almost the same time I pulled into the parking lot to help me check the vehicle in. He was friendly, helpful, and efficient. These folks know customer service.

Mark C. 
Rating:
5.0

I have done business with Howard's for years. Top notch

Thomas B. 
Rating:
4.0

Terrible smelling smoking inside.

Cindy P. 
Rating:
4.0

Knowing that leaving one's vehicle at the pick up point is prohibited would be important information to know before or while making a reservation.

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Roger M. 
Rating:
3.0

Customer did not leave a comment.

Trevor M. 
Rating:
5.0

great service

Marcus H. 
Rating:
5.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

I was wanting to rent a pick up or a van and he would not even try to get me one / I had to go to indpls to rent a pick up

DICKIE P. 
No reviews have been submitted for this location.

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