Battery in truck was completely dead upon pickup at the location. They tried jump starting truck with 2 different jump packs, wouldn't start! Finally it was started with jumper cables and another truck. I left truck running during the whole rental period so i would not get stranded
Dick C.
Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck is really old and the battery died - had to wait 2 hours for someone to replace it
Rob G.Employee "Jerry" was very helpful and friendly! He is worth keeping! That is the kind of employee that remembers what customer service is about!
Kirk H.Tried to use mobile check in and didn't work. Was told when I picked up the next morning that it didn't work all of the time. This was very inconvenient as I live 30 miles and had to make an extra trip. I also had to rearrange my work schedule.
Vicki H.Vehicle had oil change and tire pressure warning lights on. When I called to see about exchanging it I was told I would still be charged for the rental plus a $20 fee to process any changes. It cost less to just let it sit. The 800 number person told me I would be responsible for any damage to the vehicle if I drove it with warning lights on. Very frustrated that I could not complete the task I rented the truck for. These things should be fixed before the truck is given to a customer!
Denise R.Not well advertised . Little sign
ANDY S.Super helpful guy and took care of us quickly.
Tami A.The truck was available and ready at the time we needed. The staff was friendly and knowledgeable.
Cynthia H.Needed oil...has a leak in the nose of Mom's attack..our boxes got wet. Did not shift well. Needs maintenance 🙄
Christopher D.Great and punctual help at the center. Very pleased and will be back.
Timothy S.Howard's was excellent, organized, and ready to take care of us. They made it simple.
Alan K.The guys are very sweet & willing to help 😊
Edith C.Very friendly and no issues,
Donald M.,,,,,,
MARK H.The brake light on right side did not work once we got down the road so we had to stop once the sun started going down to ensure safety. Though having the trailer was a tremendous help in finishing the move for storage
Glenda P.Sad that I had to drive 135 miles in opposite direction from Chicago to pick up car transport when it was ordered and paid for days in advance. Customer service screwed up but the local staff was nice. U haul will be my last choice instead of first for now on. The people on phones have no empathy.
Cynthia M.The vehicle was not available for over an hour after my requested and confirmed pickup time. The online check-in process was unnecessarily delayed.
Ricky A.This location was fabulous!
Andrew P.It was not my choice location due to distance but owners were grest
Dana H.friendly
MARK H.The location isn't the problem. The can of the truck smelled heavily of mildew and mold. There was nothing else available to rent. I got sick from the first day of use. My lungs were damaged by vivid and even with a mask, the mold for me. I called 800 number and was told even if I returned the truck I would be charged the rental, mileage and a $20 convenience fee!!!!! For a truck I could not usr. I now have to pay rent on the old place, the truck rental and the new home fees. Plus I still have to find a way to finish moving. Horrible customer service. I have rented U haul for many years. This was the worst. The store says they have no control over company rulrs. I did list the smell at time of rental too.
Denise R.I had a pleasant experience
Ashli H.Excellent service.
Lucero T.Excellent experience. My son has rented several times in the Chicago area. He said this was the easiest and best rental and return ever. Compliments to both locations. Truck drove nicely!
Debra U.I think the information about taking photo's when you return the truck, should be explained better and be more specific. Such as going to the site when you pick up the truck or van. Not telling folks to access your site after you have already dropped off the keys in the after hours drop. A more clear and concise explanation would have been helpful, and saved me an extra $20 bucks. Maybe in bold type and outlined in a box. Like I said above, make it know up front when you pick up the truck, what you are expected to do when you return the truck.
Andrea B.Have used U-Haul twice. Great experience both times.
Steven T.Someone from the facility came out almost the same time I pulled into the parking lot to help me check the vehicle in. He was friendly, helpful, and efficient. These folks know customer service.
Mark C.I have done business with Howard's for years. Top notch
Thomas B.Terrible smelling smoking inside.
Cindy P.Knowing that leaving one's vehicle at the pick up point is prohibited would be important information to know before or while making a reservation.
Jason F.great service
Marcus H.I was wanting to rent a pick up or a van and he would not even try to get me one / I had to go to indpls to rent a pick up
DICKIE P.Due to ice the passengers side windshield wiper was frozen solid and required my attention to get in correct position.
Robert H.The lady's at the counter were rude and the equipment/cab of the vehicle was not clean! Also the equipment had numerous maintenance issues. Gentlemen that showed me the vehicle was not friendly and was too worried about this Conversation with another guess. Overall overall experience was horrible.
Matthew W.I would say that the only thing that would be more helpful is a video with advice on ways to load the truck to maximize space. There may already be videos available on U-Haul's site, but I did not research this prior to my move.
William G.Would have been nice for the wood rails in the box of the truck to have places to attach straps to tie down cargo.
Derek W.Reserved a trailer, dolly and pads. Had to travel to lebonan in to get a trailer and furniture pads ,back to Frankfort for a dolly. People where great but a lot of extra driving for something that was reserved in advance
Robert S.I travelled a total of 16 miles and they charged me for 5.9 gallons of gas. really?
Patrick K.Make sure it's clean and deodorizer. Dog hair all over the seats and stunk inside. Smelt like a cattle truck. Said something to Larry and all he said was "Sorry". If I didn't need it so quickly, I would have refused. I unfortunately was stuck for the use at the time.
Lela T.