The pick up was great.
linda b
Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I confirmed my drop off location in Lebanon, IN upon confirming my Uhaul trailer rental a week before my departure. When I left Richmond, IN on Friday afternoon, Uhaul Corporate called me and attempted to tell me the Lebanon, IN Uhaul Facility (my agreed upon drop-off location) was at capacity. They instructed me to drop off the trailer in Indianapolis, IN (an additional 40+ miles and over an hour round trip away). I was very frustrated they allowed me to confirm a location and then reneged on that location as my drop off. I pressed them to compensate me for the additional mileage with my personal vehicle, and they offered a measly $20 for what would end up being nearly $10 in gas money alone. When I asked for fair compensation, they put me on hold to discuss with someone else. After the hold I was told very shortly that I would not receive any additional compensation and that I should just drop it off in Lebanon, as agreed upon. This experience left me frustrated that they attempted to make me relocate their equipment for them, as I am neither a Uhaul employee or contractors, for a ridiculous compensation rate. If you find yourself in this situation, push back at the unfair practice they are attempting to do. I want to re-iterate that the staff in both locations were excellent and deserve 5-stars. Uhaul corporate was not and deserves 1-star.
Thomas HThe employees are so nice and helpful.
Virginia MWe have dealt with Howard's for years and they are a reputable company. Would and have recommended highly.
darlene rTHANK YOU SO MUCH!!!!!!! Y'all are always wonderful.
Chalisa KDrop off was super easy and staff were very helpful!!!!!
andrew hJerry was the Best!
William SIt took a very long time to get checked in.
Stephanie SToo expensive for a short local rental. Mileage charge should be waived or something like first 50 miles free
Stephen LI didn't have a great experience with using uhaul. I was supposed to pick up a 26' truck Sunday night from a different location but they didn't have their truck share 24/7 set up correctly. So I couldn't get it. We were on the phone with uhaul for the longest time trying to get a truck or our reservation switched. We tried to pick up a 26' truck Monday morning from this location and the person who dropped it off the day before, didn't leave the keys. I understand it's not the business's fault for that but it still sucked. We ended up renting a 20' and got everything moved in time. Probably won't be using uhaul again. But hopefully won't be moving again.
Brandon Lthe only downside to my experience is the cost. Your mileage rates are too high.
don jThe first truck they gave the wind sheild wipes did not work so I asked for a diffrent truck which was no problem they quickly got me into a diffrent truck.
Joshua HN/A
Daniel LThis was quick and easy. Just keep that up. Thanks
WILLIAM JStay open on Saturday afternoon.
Duane MI was called from Howards about when I was going to return the truck. I explained the situation. They said OK we will update the records. They obviously didn't because I got charged for an extra day, even though I had already paid for a 2 day rental. The price I had already paid should obviously be for a 2 day rental. Look at the cost!!!!!!!
Mark BFriendly and quick
William RExcellent customer service
GREGORY HAnswered all my questions. Great service!
richard bGray was a big help
JOSEPH DHigh tire wear and oil change light came on 100 miles into a 1500 mile trip. Roof damaged and had to repair water leaks on roof.
William PI love the speed at which they do things here! In and out quickly.
Michael Ppickup was fast and easy. 10 minutes and I was on the road.
Tabatha CI order a 26ft truck a month ago but when i picked it up. they only had a 20ft truck. ended up taking longer and 3 trips instead of two.
Rick HLove Howard’s they take good care of you.
Allen FLeft primary tail light and turn signal were non-functioning.
Jerad SThe location was closed when we got there. But there was room to return the truck. Well lighted and signs to let you know what to do after hours. The app worked ok. Great job by Howards for after hour drop off.
Scott KRepeat customer at this location because they are reliable
Bryan VI've rented from this location multiple times and it's always been a great experience.
AMBER LFor over two years I have called to complain that someone is using my phone number and email address to rent equipment from the Lebanon and Crawfordsville Indiana locations and they are still allowing someone to rent even after I cancel the order. I've made a police report, maybe that'll help.
christ uDo an inspection with the driver and make sure they know where everything is in the truck and how to use it.
CROCKETT SThe truck had serious front end issues. The steering wheel shook violently the whole trip there is a serious front end issue whether it was alignment or tire issues. Every time I pushed the brake pedal the rpms would shoot up between 3000 to 4500 rpms.
Greg ZDue to uhaul our lites stopped working!! Before they hooked Up to our truck,they worked fine. We have to now we have take our vehicle to Ford to find what happened I am upset needless to say. Other than that it was ok. But when we take our vehicle to FORD, And find out that they caused our problems then I feel like the uhal should refund the money to us. The stress of not being able to drive after dark was hard. We had to find lodging quickly. We even couldn't make it to our reservation one night because of our head light problems and lost almost $300. This was the worst trip I have ever had using UHAUL,.....
KittyAnn OThe app needs to be revamped. On check in I was prompted to upload photos I already had uploaded when I made the reservation. The process took so long out in the cold, the clerk took pity on me and manually checked me in instead. Then the app added blankets I didn't need and there was no way to remove them. Howards was nice enough to refund that portion.
Byron LJust overall not a friendly experience. I waited for 10 minutes for someone to check me out and then felt like I was being pushed out. I asked questions about my pre rental and they acted like it wasn’t there. My price was also more than I hat was quoted when I preordered the truck. I mentioned it to the company and they told me that I didn’t pay environmental fees, when I know it was included in the price. Maybe it was just a bad Monday.
Izabel LLearn you job
Erin BNo suggestions.
Lloyd HBigger parking lot for rentals. Semis loading and unloading merchandise in same small parking area used to pickup trailers. Tight squeeze.
Mivhael BTruck was clean & drove like a dream. Howard's Lawn and Garden folks were friendly and the whole experience went smoothly
Damon BThe pictures that were used to confirm damage were not of the truck I rented. I took pictures all the way around to ensure I wasn't charged for damages the truck had. They need to use pictures of the actual truck being rented.
PAMELA SThis location is was hard to find, my GPS got me in the area but not the location. But their service was great.
Derrick BRented vehicle registration/license plate was not clearly visible. It had temporary registration with some other state and not sure it was valid also. Broken door handles and seats were not secured fully. You can feel while driving. Not a safe vehicle for highway driving
Prahlad DMy issue with the location is that it was over 20 miles from the location where I picked up the truck to where I was told that I had to pick up the car trailer. I reserved the truck and trailer over 2 weeks earlier so that I could pick up both at the same location. A Uhaul representative called me the day prior to let me know that I had to go to two locations. Uhaul has become so poor in their customer service that it is now the customer's responsibility to reposition their rentals for them. Added to that, Uhaul gave me two different drop-off locations, each a ten-minute drive in the opposite direction from my destination. When I arrived, one of those locations was closed for the week (it was a Wednesday). The Uhaul representative on the phone told me that reserving any item at a location is merely a request and that Uhaul can change the location at any time. So much for taking care of customers.
Lawrence S