The people in Lebanon was also very friendly and helpful
Judith W
Customer Reviews for Howards Lawn & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service, courteous, caring, exactly what one would expect from a real professional business. Would definitely recommend this location.
Neil HNOTHING! Agent was very helpful and courteous.
Michael CVery helpful and friendly staff
TRACY MJerry and the Team at Howards Lawn and Garden have always done a great job for us. The equipment is well maintained and clean. Easy to use and very reasonably priced.
JEFFERY ANice folks! Excellent Service!
KEITH PVery easy to work with!
ROBERT PFriendly and professional
JUSTIN GVery good
GEORGE CThe staff was great. I am used to driving these trucks, and this one at 50 had some wobble in the wheel and pulled hard to the left.
Benjamin NA great experience. I’d recommend them to anyone needing moving equipment.
JEFFERY ANothing as far as I can tell.... staff were very friendly and informative... very accommodating...
KEITH MBest UHaul location in Hamilton County
WILLIAM CNothing at all. Howard’s is perfect!!
CRAIG EAll is well! No improvement needed. Howards Lawn & Garden is customer oriented and Jerry (sp?) who handles Uhaul is super helpful. It was important to me he took the time to show my the fuel chart and how to use it in order to fill the gas back up to its starting point when finished! He also provided my with affiliated movers info, which services I used for my move, and they were excellent! Thank you Jerry for making a stressful move a bit less so!
LINDA CGreat people & great service
JOHN WGreat people & service
JOHN WNothing everything went swimmingly
TRACY CVehicle was still a bit dirty from a previous rental but they apologized for that even before I took possession of the rental. Otherwise it was a great experience. The gentleman who assisted me was great. Thanks.
MARK SGreat service, easy and fast, good people! Thankful for the help!
SHAWN MVery helpful
THOMAS PI was charged a $25 “cleaning fee” for not folding 6 blankets that I had used in the move. I called and told them that I did not see that anywhere in the paperwork and they told me it was on a sticker in the back of the truck. I told them that I and my fellow helper never saw that sticker and that we were working in the dark. I also told them that I thought it was a shady practice not to inform people to their face when you are telling them that the blankets are in the back. I never got a return call back after being told that he would see what he could do.
Ernest BI dropped off the truck and left the key in the drop box slot. I wish I had known the open hours as I don't usually like leaving a vehicle like this. Otherwise. I would have kept the truck at my home until the next day. I answered NO to the question "were the personnel helpful" since I didn't interact with anyone there.
Austris PEveryone at this location was knowledgeable and helpful.
MICHAEL HThe only complaint I have is we were told 79 cents per mile and we were charged 99 cents per mile. Also I'm not sure why we were charged a cleaning fee as there was nothing to clean. The after hours charge also wasn't mentioned. Make sure ALL charges are told to customers and the correct pricing.
HEATHER HVery professional and helpful. I definitely would recommend.
DAVID AThe cup holders were sticky and dirty.
ALEXANDER KWe did not rent anything from you. We are not sure if this is an error or if someone falsely is using our info. You need to correct this asap. Please call us when this has been fixed. 317-716-7222.
Kevin kService at the location was friendly and efficient. I will definitely rent from this location again!
ANDREW FThey threated to call the cops if the truck is late
DANIEL RHave a bell or buzzer for U-Haul, separate from the regular business counter.
James PNothing was an amazing trip thank you so much
RANDI WVery Friendly and Helpful. I forgot my 2 wheel hand cart and they called me to get it. great people.
GRANT KGood
FRANCIS NVery friendly and simple .
robin lStay the very same.
ANGEL EThe dolly was not included and the truck was dirty all the way up the the front outside. I muck didn't matter necessarily, but the nonexistent dolly we ordered did. I believe they were supposed to call us the day before and they did not. I don't know how scheduled out pick up on a Sunday at 8am, but we did not. As a result we were unable to pick up the truck until an hour after we arrived. Ridiculous.
Megan TThe staff at Howards Lawn and Garden are always professional and friendly.
TIMOTHY EVery friendly and patient. Great location.
LORITA WIt's a lot of fun to stand around and not get assisted with picking up a truck. 0/10 customer service.
Robert HNot very close to my destination. Had to drive extra 30 minutes to drop off.
Thomas HMy husband and I aren't overly fond of moving, BUT you guys are always clean, your trucks are well maintained, moving equipment is affordable and actually works. We always get excellent customer service too. :)
Zachary eStaff was pleasant and helpful. Truck was clean and AC worked (felt good after several hours loading on a hot day).
Brad PAppreciate the kindness and availability at a moments notice!!!
Lisa R