Excellent!! Awesome!! Phenomenal customer service. The managers/owners are professionals in multiple trades within a massive amount of industries, intelligent, educators, and operate their business with uniqueness. It is imperative to download the Uhaul app. You can customize/manage and modify your reservations as the business requested. If people have the audacity to complain, they need to remember that everything in life is not perfect because humans are not perfect. It is humanistically impossible to control everyones feelings and emotions about every situation in life. It takes courage and good faith efforts to operate a business and there are multifacets of people that love to demeanor peoples companies without understanding everything about a issue or concern. This business is profound and extraordinary. They bless people with an opportunity to rent their trucks to assist people with a solution to a moving and relocation problem. Some people can't fathom openening and operating a Uhaul business and these managers decided to bless people with a conflict resolution to aid in assisting people with a Uhaul to help solve a moving problem. When people post negative comments about people's business it tries to add defamation to the company with just one side of a story. This dealership is blessed and will continue to be blessed because they operate with the spirit of good faith efforts and if they do not have the equipment at the time that you would like, they still help you and make a reservation for you at another location. They go above and beyond and they don't have to. They decided to take their time and help you as a customer because they have access to a supply and demand. They are not going to be disrespected and accept rude or obnoxious people when they are providing a service to help you as a customer. Customers are not always right and that motto is cliché because people are humans and not perfect. The managers provide grace and are willing to help. Customers need to do their part and honor the contract. Businesses do not have to accept you as a customer either. People need to understand this if you are rude and disrespectful and try to rush an employee and not allowing them time to solve your issue due to you needing a Uhaul. Business have full 100% autonomy not to deal with a hostile customer or irrational customer. All money is not good money and this dealership operates with respect and will not accept any negative demeanor. God bless the people who decided to open a business to help others who do not have a business and to those who do not understand how to operate a business. This business is a blessing to many people!
MALERIA H
Customer Reviews for HQ Multiple Trades Logistics LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is great. I had a terrific experience there and it was superior to the corporate location on Gordon Hwy who tried to scam me into using a truck for only 6 hours and if I didn't have it back by then I would be charged for another day.
Sidney BHeadline: Exceptional Logistics and Unmatched Professionalism "I’ve worked with several logistics firms, but HQ Multiple Trades Logistics LLC stands in a league of their own. I recently rented a cargo van from them, and Dr. Holland went above and beyond to ensure the experience was seamless. She took the time to educate me on everything I needed to know, maintained excellent communication throughout, and was incredibly patient with all my questions. Operating out of their Augusta hub, they bring a level of precision and 'Multiple Trade' expertise that is rare in this industry. If you are looking for a team that is reliable, punctual, and truly cares about their clients, look no further. Five stars for Dr. Holland and the team at A1!"
George HMy pickup time was 10am and I didn’t leave until 11am after waiting for so long. I always was charged for gas when I dropped the truck off but yet it was below a quarter tank when I got it. I had an issue with the dolly tire coming half way off because poor maintenance and maintenance also need to be done on the truck!! With the tire so bad on the dolly that could have caused an accident with me and my boys towing with the dolly on the back.
Angel JVery professional, excellent communication, customer service was above and beyond. I will definitely use them again.
Pamela MI’m done with Uhaul. I served this country for 20 years in the army. I have always used Uhaul for my military moves. This Uhaul purchase was the last for me. I was charged $475, turned it in a day early and Uhaul gets to keep all the money for a one day trip. Then I was insulted when you guys offered a $15 voucher toward my next Uhaul rental. I get it, it’s in the contract/agreement that you guys won’t give a refund if turned in early. But Uhaul should feel bad for taking peoples money like that. I have rented from you guys for the last 30 years. You’d think you guys was take care of loyal and repeat customers. I’m using Penske from now on.
Lisa SGreat staff, location easy to find,clean vehicles professional& knowledgeable dealer, and accessible items, Highly Recommend.
George HVery easy and straightforward. Perfect for our move.
Devin W