I left a set of keys in the truck when I dropped it off. The lady that I talked to the next day located them for me before it was rented out again.
BERNIE F
Customer Reviews for HRS Leasing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great experience ! I received a call the next morning I had forgotten my sunglasses !! Very Helpful and thought full !!
HARRY MHaving to drive 40 miles to grab trailer was not ideal when there is a U-Haul location in my town,
Christopher FHRS Leasing was difficult to find. The sign on the storefront was a different business. The location was a mess. It was difficult to find a place to park the truck. This location poorly represents UHaul :-(
Randal HNothing it was great
David WThe tires on the truck had the steel belts showing through on 3 tires little never racking when it was spotted.
LEE mThey were very helpful and willing to make appropriate scheduling suggestions. Thank you.
Thomas MVery friendly, had my truck looked up by the time I got into the office. Took maybe 5 min. to return. Very easy
Michelle PThere was some difficulties with the mobile pick up. It had nothing to do with the ability to access the internet at the location, but on the U-Haul site when I would try to put in date of birth when it was asking for my personal information it would not accept the date of birth and kept defaulting to 2023. I finally realized after about 20 minutes that the problem was that it wanted me to put in the date of birth in the form of month year day. Which is not the normal way to do it. When I finally did it that way then it accepted my date of birth and I was able to continue on. However by that time my registration window had gone past 15 minutes and so it had closed everything out and I needed to start all over again. Overall it took over an hour for us to finally get our mobile registration done. We had to call someone at the U-Haul office to have them help us step through it. Probably need to update your information on your mobile registration and pick up.
MAUREEN PTruck was practically empty on gas. (4 mi until E)
TREY CCab was a little dirty in the cup holders and some but nothing intolerable.
Abby BExcellent customer again!! Thanks Again!!
Derek ANot entirely their fault. Truck had been returned after-hours, and they did hurry to get it ready...but from my point of view, I got the truck later than requested. Also they didn't have pads, so I had to go to another location to get pads, making me even later. And finally, U-Haul scheduled the pickup past several other closer locations....and didn't notify me until too late to adjust schedules.
Lowell HThe inside of the trailer required some cleaning....dusty. I had to vacuumed it out before use.
James DTop notch service! They weren't open on Sunday, but an employee was there working anyway and was very helpful.
CHRISTOPHER BI received the worst customer service I’ve ever experienced from a business. I would NEVER recommend the Uhaul location 1606 10th St S, Princeton, MN. It took over an hour from the time I arrived to the time I left the truck that I had reserved weeks in advance.
kourtney hNothing. The young lady that took care of us knew her job well, got us out of there quickly and had the truck sitting ready for us.
PAUL SExceptional experience, I highly recommend this U Haul store.
HARRY MReservation was made for pickup in Cambridge MN. Less than 24 hours before pickup, l was told location had changed, which meant going 36 extra miles to retrieve the trailer.
Bill OGreat service, friendly and helpful. Small detail, vehicle had dirt on the floor and a spilled beverage pooling in the cup holders when I picked it up.
Samuel H