Customer Reviews for Hub Cap Annie

Be more up front on the cleaning fee. It was not in the estimate provided on line or when reserved.

Didnt see the sign about where I was supposed to park until after I had put the keys in the box

Where the local dealer did a good job, your online reservation service is very poor. Automatically rerouting your customer to different location for pickup is not acceptable. Due to this, I'm very dissatisfied in Uhaul!

this place is always courteous and very nice.

Nothing. Perfect experience

I'll never recommend uhaul to friends! You charge 20$ for a 10 foot truck plus mileage even after I fill the damn truck up. Your online service to pick up a vehicle, bc there's no physical human to deal with is bullshit. You must jump through a billion hoops. This company is a fraud!

Offer a discount to your customer when they are stranded for an hour and a half.

Very good people and I have rented several times from them in the last two years.

do the VOODOO that you do !!!!!!!!!!!!!!! thanx

We have rented many many times from y'all and it's ok for what it is but more than anything it pisses me off how missleading yalls prices are.. and several charges on our card I just don't trust it at all!,.. if I can help it we won't rent from anyone again.. it's hard enough as it is to make ends meet without crap like this..

Very accommodating to my needs

Thank you!

No comment

Great service! We were able to pick up early and return early, and they were so helpful and kind! We have another move in a few months when the new house gets finished, and we WILL be using this location again!

Everything was professional and bruce amd wife are very good people.

I rented my truck from 10am-4pm. I picked it up In Mishawaka but dropped it off in South Bend which is only about 10miles away. I paid 192.00. I wasn't told that if I dropped back off in Mishawaka I would've received some of my money back. I basically was taken advantage of.

Have rented U Haul from here many times. Best service and the nicest people. We will always use this U Haul.

Very polite and great service

The owners of this business have been routinely rude to customers and the experience is awful.

I have used many UHauls over the years and dealt with many facilities. Hub Cap Annie UHaul and Bruce, it's owner, are by far the best experience I have ever had. He is courteous and professional and always prompt and attentive. There's nothing like the Hub Cap Annie experience you get from this family owned and operated business. Get your UHaul here first before going anywhere else.

Very understanding, worked hard to find a way to give me a one day extension. Thank you.

The truck cab could have been more thoroughly cleaned. Otherwise, great rental experience. Very helpful, patient staff.

Bruce was very helpful and kind

Great service, set up help and plenty of equipment to choose from.

Best place in town to rent a Uhaul!

Dont change anything. They are fast and efficient at Hub Cap Annie's. They have been in that lacation for 30 years.

Self pickup service took too long. Felt like I had to wait 10 min from entering info to get approval to check out truck.

Simple and easy process-from start to finish!

Absolutely nothing! Very friendly and helpful.

What a great experience working with Bruce at Hub Cap Annie! I highly recommend them for your UHaul needs!

Had an excellent experience at Hub Cap Annie. Bruce is very responsive, helpful and friendly! This place will be my go-to place for U-Haul in the future.

Good ride. Easy to drive.

Right rear trailer tire almost flat causing trailer to fish tail. Figured out problem and fixed myself and trailer worked fine the remaining time

I got a proactive call from U-Haul shortly after picking up the trailer to say my original location for drop off (West Chester, OH) had not reopened since shutting down for COVID. They assisted me in finding a nearby (Sharonville, ohio) location. That proactive reach out to me saved me tons of time and panic if I'd have not gotten the call and driven to the (closed) drop off location. If I were to add one thing I would suggest advising renters of trailers to be cautious of routes that invoilve RR tracks that are 'humped' due to the ground clearance of the trailer. I thought of that potential issue on my own, but I can't imagine the scene (stopping traffic or scraping the trailer) if I had not. Your online trailer how-to video should touch on that!

Great people here. Very good customer service

Everything was good the owner who had been there 20 some years his name was Bruce took care of me I did a fine job!! Annie's hud cap/I haul!!!👍

Very polite staff and good customer service

Everything went well. This location has an excellent selection of equipment. Prices are reasonable.

It's always a pleasure to deal with this U Haul location Bruce is always very prompt and helpful to guide me as to what I need for the job at hand. 5 stars all the way!

Everything was great! The owners of this location were very helpful and friendly and I would recommend this location to anyone!

The establishment had signs up that said things like "Difficult costumers will have $10 added to the bill because we have to deal with you." and a piece of paper on a can that read: "The ashes of a difficult costumer." The man who helped me did not wear a mask (it was hanging from his ear). Also, I checked in online to avoid spending a lot of time in the establishment and he still had to make copies of my license and run my credit card.