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daniel S
Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I dropped the trailer off at 5pm on friday April 25th at Hub Cap Annie. They charged me 3 extra days for a claimed drop off on Monday 4/28/25. This is unacceptable. Now i will spend the day on the phone cleaning this up. Mark VanHuffel 317-696-6761
MARK VThis area has many transplants & partial-year residents, having to leave two emergency contacts that needed to be called was absolutely ridiculous.
BRIAN BVery pleasant people to Bo business with!
Jon AI had rented the U-Haul trailer for 10 days. I only used it for 9 days and was still billed for the full 10 days
CRAIG AFriendly great service
CATHLEEN BMy only thing was we had ordered a utility dolly and a furniture dolly, but they were not in the truck when we got it. Turned out to be okay because one of our friends had a dolly we were able to use. But overall, very good experience.
Kassandra DFriendly and helpful really nice people and very well kept establishment everything is great just the way it is 🌺
TATUM TAwesome
CHARLES MAgain. UHaul was awful to deal with from start to finish. Will NEVER rent from them again
Sonia BIt was an easy thing to pick up and return the vehicle. Price was reasonable.
Lori CBruce at the Mishawaka hubcap office it’s a business and a U-Haul combined was amazing him and his wife were so friendly. I had an issue and had to cancel and reschedule two days later. They were so easy-going so polite such a good experience and then my drop off in Marion, Indiana was just as nice came outside helped me back my trailer and went through everything with me and made sure I was completely taken care of before. I left perfect perfect customer relations.
RAYMOND WJust a heads up, take a drive in the truck. It felt to me possibly shocks need replacing? Idk but just thought I should say something. As always this location does great, service is excellent always, everytime!!!
KRISTINE KVery helpful and pleasant. Would recommend this business to friends and family.
DIANA JThe staff was friendly and very helpful! They had everything I needed when I needed it. Thank you for such a flawless and easy experience!
ANNE SCustomer service people were rude. They refused to check my vehicles that I gave back in. They refused to give me receipts. They refused any kind of communication called me nasty, told me to get out of the store and I made sure that their vehicle was clean and ready for the next person lied to me and told me they had another reservation when they actually closed. And I got it there before they did close, and they overcharged me for my rental
MARANDA PI understood the base rental price to be $29 for the first hour, with unlimited miles. Also customer to return vehicle gas tank at same level as received. I returned the equipment within the first hour with 31 miles used, and put two gallons of gas in tank. I was charged $71.79 with tax. Receipt was mailed to me after I left the store. The final price was more than double the amount I understood was the fee. I feel this was misleading.
MARK RNo need to change. Customer service was world class.
THOMAS BAll good!
Mark MI am in need of your services again. I
Janice BHub Cap Annie is excellent.
SUN HGreat customer service! Thanks!
Todd SQuick and efficient pick up and drop off. the online check-in for after hours did not go smooth but that is not the fault of the pick up / drop off location
ROBERT CDon't know if you can do anything improve these people and their equipment they are wonderful equipment is always top notch I recommend them two friends all the time, I've been dealing with them for 18 years
KENNETH RI have used them for 18 years and will continue so recommended them to anyone and everyone, they are wonderful people and the equipment is always kept up and top-notch
KENNETH REverything was easy & seamless..
WILLIAM GVery nice polite
STEPHEN KSo easily handled. I drove in an no sooner was out of the car and was given prompt attention. Equipment thoroughly inspected and I could see that the return record was promptly posted so that my rental was complete.
ANDREW JThis location is the only location I’ve used that charged 200 deposit and overcharge customers considering the fact the truck I rented ran out more gas then any other U-Haul truck I’ve used in the past I definitely would not recommend this location to anyone ever unless you wanna get overcharged and a run down U-Haul.
TRULANDA TMake sure wiper blades aren't junk. It's hard to see when they can't clean the windshield. That's a maintenance items. Otherwise, all was good.
JOHN WThe box had leaf debris inside, but overall it worked out great, prompt service easy drop off
CYNTHIA MAwesome people, place, and equipment
ANDREW SGreat place to get UHAUL equipment. Friendly and knowledgeable people!
JOHN WThis uhaul location as usual is wonderful.
Susan WHave truck full of fuel it was on a quarter tank and had to bring back on a quarter tank. How’s someone suppose to pump in a quarter tank of gas. If it full when I get it. Easy to pump to full when returning
DONALD BSimply the best.
TRICIA WGreat customer service, they opened right on time and had a nice and neat location. The only improvement that I'd like to see is a jack on the 6' x 12' trailer as the weight of getting it off of the hitch ball can be problematic.
Austin CThe truck advertised - two 12 volt outlets. Unfortunately, neither one was operational. Really disappointing to drive 750 miles with no way to recharge a phone. It also took me the better part of 20 minutes to wipe down the contact points in the cab. It was filthy dirty.
DOUGLAS DGreat place and awesome people that run it. Very friendly and very accommodating.
JOHN WI was having trouble with the Uhaul app and the guy from Hub Cap Annie's was extremely nice and helpful in getting us checked in and got us on our way. Great experience!
angelica VReturning the truck was very easy!
TIMOTHY LThey were very helpful and thorough. I would definitely recommend them.
TODD BBruce and Tildi are both so nice and helpful.
JANICE MVery nice owner great customer service
KENNETH APicking up the truck where I dooked it
MARVIN SThe battery on my original truck was dead. I asked the lady at the location about it and she quickly was able to swap me into one that worked.
Rebecca RI've rented U-Haul vehicles from Hub Cap Annie in the past. The man there is fantastic and always asks how the vehicle I rented was for me. Great people there!!
WILLIAM ZService was fast and friendly
Amy SI’ve been dealing with Bruce for my uhauls for many years. Always very nice and very helpful. I will definitely be using his location again!
TRACE BBeen dealing with Bruce for my Uhaul needs for many years. Always very nice and supper helpful will definitely be using his location again
TRACE BShow new customers how to unlock the hitch once they return trailers back. It's a headache sometimes especially if you haven't used the type before
BERNARD KNothing
BRENDA FEverything was great!
TINA TGreat service
FRAANK FOutstanding service at Hub Cap Annie! Always professional, reliable and great to work with! Thanks again!
DAVID HI still have not received my refund! I am owed $101.00 and still don’t have it 4 days later.
MISTY LStaff were so kind, so helpful. Made the process easier. Had trouble with filling out my drop off but they took care of it for me.
JAYANNE SThe key was a little hard to access underneath the steering wheel to remove it from the lock.
Judy SEverything went well except for returning the truck. The Uhaul app was not responsive, repeatedly got hung up trying to upload pictures, and made the check in process longer, more frustrating, and more complicated than the old process of literally just dropping the keys and some paperwork in a box. Who decided that this would improve the customer experience? It makes no sense.
GEORGE RTildi was Awesome at Hubcap Annie's. Her smile greeted us. She knew what she was doing. She was very friendly and brings her A game. The 10ft truck was perfect with a full tank of gas and very clean. She is a true GEM at hubcap annie's. Also when I arrived back in Fort Wayne at the U Haul full service center on coldwater rd. I was greeted by Brad who was friendly with a smile and a easy check in and drop off. A total seamless transaction start to finish.
STEVEN B