Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)

2,673 reviews

1550 E McKinley   Mishawaka, IN 46545
(@ Fir Rd)

(574) 256-6574

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(574) 256-6574

1550 E McKinley
Mishawaka, IN 46545
(@ Fir Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
1.0

i did even use the truck or trailer ended up not needing it had it for 2 hrs parked and still got charged 103.00 dolaars thats ridiculous

TODD B. 
Rating:
2.0

The trailer was sooo heavy that I could not take it off my truck hitch! They should have said something to me, suggested using a Jack!

LISA M. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing. It went smoothly. However you might want to get more tow dollys and/or auto transports closer to where I live. I felt like I shouldn't had to travel that far to get equipment.

RUFUS K. 
Rating:
5.0

A very brief run through of the driving controls.

MARK W. 
Rating:
5.0

Do a quick wipe of dashboard and steering wheel after customers get back. Something was spilled in my uhaul and the steering wheel and dash were sticky. But very great experience over all and completely satisfied. Look forward to doing business with you guys again! Thank you!

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Thank you, it made moving my brother's move so much easier.

MICHAEL H. 
Rating:
5.0

Great service

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

Customer did not leave a comment.

KARLA C. 
Rating:
5.0

Like doing business with this UHaul dealer

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

I have used this location for past rentals and requested this as my drop-off location; they're great.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN K. 
Rating:
5.0

Everything worked like a well oiled clock. Personnel very pleasant and professional.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MARK JOSEPH H. 
Rating:
5.0

I have neve rented a uhaul before. But I would again from Hub Cap Annie. Very satisfied.

GAIL E. 
Rating:
5.0

Always use Hub Cap Annie Uhaul! They are the best!!!

HAROLD B. 
Rating:
5.0

I was in and out in 5 minutes!

HERB B. 
Rating:
5.0

They are the VERY best !!!

TRICIA W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

GREAT PEOPLE TO WORK WITH! THEY GO THE EXTRA MILE TO HELP YOU OUT!!

VICTOR R. 
Rating:
5.0

Hubcap Annie's is a great location, but I found the online weekend rental process to be extremely difficult. Not all steps were covered in the videos, and I had particular difficulty with getting my phone to allow the location to be found. Followed all the instructions online, but still had to call for support after about 90 minutes of trying to get that part to work. Not sure I'll try this again.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

Hub Cap Annie is a great U-Haul location, with professional, friendly, staff and they are ready for you when you pick up your rental. Thank you!

GARY O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

TRICIA W. 
Rating:
5.0

They're the best!

James H. 
Rating:
5.0

Great experience!

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

HERB B. 
Rating:
5.0

Keep being friendly and welcoming...,

FLOYD F. 
Rating:
5.0

Everyone is friendly and helpful. I have rented trucks from this facility several times and their service is outstanding! Thank you!

DIANE D. 
Rating:
5.0

No issues! Mobile Pick Up and Return - step by step instructions were great!

Anita V. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

LINDA M. 
Rating:
5.0

Great Service and Vehicle in Top Condition and the most friendliest owners!!!!! Best, Jim Kalka Jr. President Cpr Claims

JAMES K. 
Rating:
5.0

The mobile check-in did not work and I ended up getting charged an additional $20 for the after hours drop-off of the vehicle. The location, the customer service and the vehicle were all good.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

KELLY D. 
Rating:
5.0

Great customer service. I have been going to McKinley location several times and I never had any issues. Would recommend.

KAMEN S. 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA S. 
Rating:
5.0

Customer Service and accommodations in regards to customers needs were handled with - the customer in mind - not with how can I make another dollar.

DENNIS M. 
Rating:
5.0

Customer did not leave a comment.

JUDY B. 
Rating:
4.0

Open earlier than 9:00 am. This was the only inconvenience in this rental experience.

EARL LESLIE A. 
Rating:
5.0

Customer did not leave a comment.

JESUS N. 
Rating:
5.0

i had to rent the trailer for 4 days, but I only needed it for two. If I turned it in where I had the layover, there was no guarantee it would be there when I needed it for the return trip. It would save your customers some money if there was a program to make sure the trailer would be available in cases like this.

CARL J. 
Rating:
5.0

Thanks so much!

PHILLIP S. 
Rating:
5.0

Very friendly staff, newer equipment that is clean and properly maintained.

CAITLIN M. 
Rating:
4.0

Fix your website. I tried for >30 minutes to return my vehicle using the online method, but the website repeatedly locked up during the process. This cost me an additional $20. Next time I will likely rent from a different company- don't get me wrong, Annie's was a perfectly well run operation, but Uhauls website is a serious problem.

JOSEPH R. 
Rating:
4.0

Customer did not leave a comment.

Joshua E. 
Rating:
5.0

Great service well maintained equipment and friendly people.

ROBIN P. 
Rating:
5.0

Customer did not leave a comment.

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

LYNELL G. 
Rating:
5.0

Fast and efficient pickup and return.

Michael F. 
Rating:
5.0

They're the best!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

ebony H. 
Rating:
4.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

they do a great job

KELLY N. 
Rating:
5.0

I will always do business with Bruce and Trudy

KEVIN J H. 
Rating:
5.0

Good Services

ALEJANDRA A. 
Rating:
5.0

Very friendly and helpful. Expained everything i great detail

MICHAEL C. 
Rating:
5.0

The representative was very helpful in explaining the mechanics of the uhaul.

DANIEL S. 
Rating:
2.0

Fees and charges should be up front. Their shouldn't be fine print between you and the customer. You guys rape every person that comes into this shop.

CRYSTAL B. 
Rating:
5.0

They made it quick and easy!

NICHOLAS W. 
Rating:
5.0

You are doing a good job.

MARIA M. 
Rating:
5.0

Everything was fine

KATRINA N. 
Rating:
5.0

They're the best!

JAMES H. 
Rating:
5.0

Great help, very happy with the help I received. The gentleman was professional in every way. Thanks.

ANDREW GERALD H. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

The AC wasn't blowing out cold air

DOREEN D. 
Rating:
5.0

Bruce went out of his way to help. I had an issue with the wiring on my tow truck and he supplied me with the tools and parts to fix it. Awesome service. Just keep doing what you do.

MICHAEL B. 
Rating:
5.0

We were unable to complete the online after hours check out because it would not pick up my location on my phone. My husband went into the business and spoke to the owner and he was very understanding and helpful and we were not charged extra.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

KEITH P. 
Rating:
5.0

They're the best!

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

We didn't have any straps Or any furniture blankets!!

melanie L. 
Rating:
3.0

When making a reservation with a customer-honor the agreement. We are told one thing when paying and another when the day comes to get the truck…..every….single…..time. We will never use Uhaul again.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

MELONIE ANNE B. 
Rating:
1.0

A member of the staff was quite rude and disrespectful when I attempted to ask questions regarding how to rent and find the keys.

ROBERT B. 
Rating:
1.0

Have a truck on hand when you say you will.

CELESTE B. 
Rating:
5.0

Customer did not leave a comment.

stephen N. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Fast and friendly

PHILIP K. 
Rating:
5.0

Excellent for pickup; however, dropped off after hours and unable to get link to acknowledge the location (even after following the steps). Tried several times to call to ensure drop off the next day but the phone number listed on the contract and email (same number) went unanswered for 2 days

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

CHRIS S. 
Rating:
5.0

The only issue I had was a damp packing blanket. The truck was clean and ran great! The online access worked fairly well and the lady at the service counter was friendly. Thanks much!

David S. 
Rating:
5.0

Customer did not leave a comment.

Ian W. 
Rating:
5.0

Customer did not leave a comment.

Deja R. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

ELMER T. 
Rating:
4.0

Customer did not leave a comment.

Anne J. 
Rating:
5.0

Customer did not leave a comment.

Jose C. 
Rating:
5.0

Longer hours of operation for this location

KURTIS D. 
Rating:
5.0

Customer did not leave a comment.

BOBBIE C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
No reviews have been submitted for this location.

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