Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)

2,920 reviews

1550 E McKinley   Mishawaka, IN 46545
(@ Fir Rd)

(574) 256-6574

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(574) 256-6574

1550 E McKinley
Mishawaka, IN 46545
(@ Fir Rd)

Services at this Location:

Hours

  • Mon–Fri
    9 am–4 pm
  • Saturday
    9 am–3 pm
  • Sunday
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
3.0

The back door was frozen shut and it took atleast an hour to get it open. We were unable to keep our scheduled drop off time. I hope we are not charged additional money.

julie B. 
Rating:
5.0

Customer did not leave a comment.

Ingrid C. 
Rating:
1.0

Truck was ok, we had no internet signal, very very Frustrating trying to get signed in took us an hour because we had to keep driving down the road to find service, dropping off truck was just as frustrating

patty G. 
Rating:
4.0

Customer did not leave a comment.

freda B. 
Rating:
5.0

Everything was just Perfect !!!!! It really was. Mr.Bruce@Hubcap Annie on McKinley could not have been nicier.....Outstanding Customer Service From Beginning To End !!!!! Thank-You Thank-You Thank-You

RITA D. 
Rating:
5.0

If a truck with many miles comes in (the first one we checkd out, 20-ft with over 100k miles on it) it is worth checking out in detail that it's safe. The previous customers using that truck obviously did not mention that it was practically unsteerable—very dangerous. Since no trucks of that size were available nearby, Bruce and the team switched it out for us for a new, larger truck at the same price: much appreciated!

Almut S. 
Rating:
5.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

I've been renting from Hubcap Annie's for 3 years as I have a college student. I love everyone I have worked with there. Today I did an online pick up and return and it was seamless.

KATHERINE S. 
Rating:
5.0

Really a nice place to do business with.

Will M. 
Rating:
3.0

Customer did not leave a comment.

Will M. 
Rating:
1.0

Hub Cap Annie refused to take the boxes for the buy back program as they had not sold them to me. I can't imagine every uhaul someone returns their truck to is the one they got it from. So why would I have to return the boxes to the same facility I purchased them from?

Bethany W. 
Rating:
5.0

Great job! Have done business with them before…will do business with them again!!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

SHAHEEN S. 
Rating:
5.0

Hubcap Annie did a fine job - it was your website that caused the issues. It took me 45 mins to get the truck I rented because your website wasn't giving me the option to pick up the truck. I called customer service, got hung up on, and then finally got through to someone who did something on your end to push the option come up on my dashboard. Fix your site and the process would be great

Tara N. 
Rating:
5.0

Customer did not leave a comment.

steven G. 
Rating:
4.0

Customer did not leave a comment.

Nathan N. 
Rating:
2.0

Yes i am disappointed. I was never refunded 100. I was only refunded 60 dollars. They charged me 40 for being 2.5 hrs late to which i see was not on the contract you just me. The man had me sitting for hours coming up with ways to charge me. Tried to charge me a cleaning for only a piece of a tape and piece of plastic that was on the truck. Tried to charge for not folding the moving blankets. All that was so unnecessary. Im so confused. I would never go them.

Natasha H. 
Rating:
5.0

Great service and awesome explanations! Well done!

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Alexander Q. 
Rating:
5.0

Customer did not leave a comment.

Millard T. 
Rating:
5.0

Hub Cap Annie's has the best customer service! The products were clean and well organized.

BRETT M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
5.0

Customer did not leave a comment.

Gerson R. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

The signage on the truck was misleading. I missed the smaller print of plus mileage. That really should be larger print

THEODORE V. 
Rating:
5.0

The one thing I would like to see ,as I rent often is cargo vans they. Seem to be nonexistent?

Ken W. 
Rating:
4.0

Staff was super nice!!

Sydney W. 
Rating:
5.0

Customer did not leave a comment.

JAKE B. 
Rating:
5.0

Bruce was great!

Eric J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

MIKE C. 
Rating:
3.0

The sign on the door about conditions to be met prior to completing the drop off, in my opinion, are far too aggressive. You will be fined for leaving the vehicle in the wrong place, you will be fined if you don't use the mobile app for check-in, you will be fined if you don't give us the name of your first born, etc. While the clarity is appreciated, after-hour drops should be more customer centered and less on the business convenience for the vendor.

DANIEL H. 
Rating:
5.0

Bruce is a very nice person. This location is the best to rent from.

Cameron B. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Customer did not leave a comment.

BEN M. 
Rating:
5.0

nothing everything was excellent

James D. 
Rating:
5.0

Customer did not leave a comment.

jack W. 
Rating:
5.0

Customer did not leave a comment.

Douglas R. 
Rating:
5.0

All the people that work there were very friendly and helpful. The process was very easy. We will definitely use them again.

LAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
3.0

The cables had cone off of the Pulleys that raised and lowered the back door and it cost us an hour of valuable time to undo it and make it so we could load the truck

DAVIDE T. 
Rating:
5.0

Customer did not leave a comment.

Amy K. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
4.0

Good service

Patrick L. 
Rating:
5.0

Customer did not leave a comment.

Elayne S. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Loved the easy rental process and the people at this location were awesome!

Diane S. 
Rating:
5.0

Bruce and his staff were so friendly and helpful. Will definitely use them again. Thank you

RAQUEL N. 
Rating:
5.0

Everything went smoothly. Friendly service. Quick check in and out

ROBERT P. 
Rating:
5.0

I wish all businesses were run as well as this one is !

Kenneth W. 
Rating:
3.0

Customer did not leave a comment.

Cheyenne W. 
Rating:
5.0

Excellent after hours assistance provided using your 24/7 pickup service.

Lawrence R. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Matt N. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

I love this place. Been here several times. Great people and customer service.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Kashif J. 
Rating:
5.0

I don't think you need any improvement.service we're very good.

Ernistine B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Juan D. 
Rating:
5.0

They're the best!

James H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

They are so friendly here.

DAVIDBRIAN F. 
Rating:
4.0

The only area of improvement- of the 4 tires on the trailer, one of them was a different diameter than the other three. So, if you think about it for a minute what would you expect? Yup, exactly! TIRE blew on my trip. Good news is no body got hurt, and the help center took care of me relatively quickly.

Steve S. 
Rating:
5.0

Keep doing what you do best. Great customer service and super friendly staff. Would recommend this location to anyone interested in renting. Thanks!

STEVEN D. 
Rating:
5.0

They were very friendly, efficient and helpful! Very smooth pick up

james K. 
Rating:
4.0

Customer did not leave a comment.

TED H. 
Rating:
5.0

My original contract (19878314) was for a 10 ft truck to be picked up at Quality Automotive in Mishawaka on 9/19/22. I received a message the day before asking me to call and confirm. I tried calling twice, on hold for 30 minutes each time, only to be hung up on. The recording informed me my call was important and a representative would be with me shortly. I gave up the second time this happened. Quality Automotive called me the morning of the 19th. She was extremely nice and confirmed my reservation. Once I arrived there she said the 15ft truck was ready for me. I did not reserve a 15ft truck. I reserved a 10ft truck. She contacted Hubcap Annie, canceled this reservation, made me another one for a 10ft truck there. I had to call my husband to come back to pick me up so I could go to Hubcap Annie to get the 10ft truck. The staff at both Automotive Quality and Hubcap Annie were very courteous, helpful and understood my frustration. I was told someone went into my contract and changed the reservation from a 10ft to a 15ft truck without informing me. I received no notice of this and am extremely unhappy and frustrated with the whole situation. I have never had this happen before with Uhaul and I hope it doesn't happen again. I should have been told. The inconvenience of having to go to two different places is unacceptable. It could have been alleviated had I known.

JO ANNE W. 
Rating:
1.0

My phone did not work for any of the services I need to do I could not download a picture of my license and I could not download any pictures of the truck when I got back it was not functioning my phone worked just fine but through the website I couldn't take any pictures I couldn't scan the barcode to tell them that I was in front of their building it was just ridiculous

David P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY K. 
Rating:
5.0

N/A

scott J. 
Rating:
5.0

Please sweep trailer out before next rental...it had dirt/mud on the floor.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

brandon C. 
Rating:
4.0

Customer did not leave a comment.

DAN G. 
Rating:
5.0

Great customer experience

BRETT C. 
Rating:
5.0

We have always dealt with this location and would never go to a different one. Owner is very friendly and equipment is in good condition.

JOSEPH V. 
Rating:
4.0

Customer did not leave a comment.

colette S. 
Rating:
4.0

Great service before sale & after

Edward G. 
Rating:
5.0

Customer did not leave a comment.

kondwani N. 
Rating:
5.0

Cargo area was dirty upon pickup. .79 cents a mile to high. Using app to return truck difficult. Pictures did not want to load due to "low memory". Location should be open more hours.

Donald B. 
Rating:
5.0

I think all is good.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Victor E. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
3.0

Customer did not leave a comment.

Jerold E. 
Rating:
4.0

I was disappointed in the cost. The 19.95 rental ended up costing me 85.00. You need to change the ads.

Deborah R. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Travis P. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

N/A

Amanda W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Friendly service. Went above and beyond to assist our needs. They even called to see if we wanted to pickup early since the van was returned earlier than expected. Would recommend 100%!

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Christina S. 
Rating:
5.0

He was great.

william N. 
No reviews have been submitted for this location.

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