Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)

3,144 reviews

1550 E McKinley   Mishawaka, IN 46545
(@ Fir Rd)

(574) 256-6574

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/2/2024: 9:00 am - 1:00 pm

Services at this Location:

Contact Us

(574) 256-6574

1550 E McKinley
Mishawaka, IN 46545
(@ Fir Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
Special Operating Hours
  • 3/2/2024: 9:00 am - 1:00 pm
No photos available
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Extremely quick processing time for returning the truck. Lot was easy to find a spot to park the truck.

John K. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh K. 
Rating:
4.0

Customer did not leave a comment.

Madra M. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
1.0

I had to [purchase a $14.99 adapter because the cappy dirty trailer did not have one. I also had to drive through mud to get it hooked up.

Robert C. 
Rating:
5.0

Nothing. Friendly service and a large inventory of trucks and trailers to choose from

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

Tom V. 
Rating:
5.0

Customer did not leave a comment.

Timothy R. 
Rating:
4.0

Gypped me out of 20$ charging me for 3 gallons of gas on a 9 mile trip.

theresa R. 
Rating:
5.0

Price is a little high

tammy P. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
2.0

Customer did not leave a comment.

Keegan K. 
Rating:
5.0

I have no recommendation, the service was excellent.

CARL W. 
Rating:
5.0

Bruce & Tildi are wonderful to work with. Very kind, professional and helpful. My mover cancelled at the last minute and Bruce recommended Brandon Davis & Mike who showed up early, worked tirelessly and were very respectful, careful & friendly. ⭐️⭐️⭐️⭐️⭐️

LAURA L. 
Rating:
4.0

I was charged for 2 days and i only rented and used it for one. I received a call, on 1-13-25, stating that the trailer had not been returned when it was supposed to be, but I did return it on the correct day 1-12-24, before 10:15 pm. I personally drove over on 1-14-24 and the trailer was in the same spot that I picked it up from, and where I was told to park it. I want a refund of the affordable days rent that I was charged.

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Scott A. 
Rating:
5.0

Customer did not leave a comment.

JIM Z. 
Rating:
5.0

Customer did not leave a comment.

HELAINA B. 
Rating:
4.0

Customer did not leave a comment.

TYLER S. 
Rating:
5.0

We had to use self check in this time and had a LOT of trouble with it. But our bad experience had nothing to do with this location, which always provides wonderful service, so I don't want to leave anything negative. But if you want some ideas on how to improve self check in, feel free to contact me! I use U-Haul appx 5 times per year

BARBARA ANN B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I completed information requested on line when I made the reservation, however, personnel at Hub Cap Annies had to re-enter all the data again. Spent 30 minutes re-doing work already done.

Tracy M. 
Rating:
3.0

Make sure rentals are able to be used when customer picks it up

MAKAYLA J. 
Rating:
5.0

Customer did not leave a comment.

Dirk H. 
Rating:
5.0

Excellent customer service at the front desk.

william B. 
Rating:
2.0

Customer did not leave a comment.

Trevor G. 
Rating:
5.0

Everything went extremely well. Thank you

Rodney J. 
Rating:
5.0

Everything went extremely well. Thank you

Rodney J. 
Rating:
5.0

Everything went extremely well. Thank you

Rodney J. 
Rating:
5.0

The owners were very nice and helpful.

Austin G. 
Rating:
5.0

Customer did not leave a comment.

Todd Y. 
Rating:
5.0

Customer did not leave a comment.

norma Y. 
Rating:
5.0

Customer did not leave a comment.

olin L. 
Rating:
5.0

Just rented a 6' x 12' U-Haul trailer, and it was great! Clean, easy to hook up, and plenty of space. The U-Haul team was helpful and the rental process was easy. Highly recommend for a reliable and affordable moving option.

David S. 
Rating:
5.0

The store itself was great! helpful and friendly staff. The Uhaul app can use a bit of work though, I had to reload the app a few times just to try and go through the return process, photos wont upload properly, and it completely closed out at the end. I couldnt go through the check in process, so I'm guessing it took it as I dropped it off.

Nick G. 
Rating:
3.0

Customer did not leave a comment.

craig K. 
Rating:
5.0

Tildi and her husband listened well and went above and beyond for me.

james D. 
Rating:
5.0

Customer did not leave a comment.

margaret R. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Excellent customer service

Angela C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN B. 
Rating:
5.0

Love renting from hub cap Annie! So friendly and always have humor!

Nathanael T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Colleen N. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
5.0

Friendly customer service. The worker explained everything to me and made sure I understood the requirements.

Kraig C. 
Rating:
5.0

There was a worker there after hours who came out right away to help me. He was professional and very very helpful. Even though it was after hours he unloaded the tow trailer for me instead of me doing it which I really appreciated because that!

LeVerta W. 
Rating:
5.0

Customer did not leave a comment.

richard D. 
Rating:
4.0

Customer did not leave a comment.

Laureen N. 
Rating:
3.0

We had a lot of trouble with the online pickup for after hours pickup. Luckily, this gentleman approached us to help. We didn't know anyone was still there because it was after hours and they were closed, so I was nervous and hesitant to allow the man to help. He didn't introduce himself, so I inquired if he was an employee to which he responded sarcastically. I really wasn't comfortable. He honestly wasn't very personable. Thank goodness he really was an employee and got us on the road in our u-haul in no time though! I was relieved that he did help us after closing time, otherwise we more than likely wouldn't have been able to get our U-Haul. Returning was easy and smooth with the same employee the next day!

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Sara B. 
Rating:
5.0

The service offered was professional by dedicated staff

Bernard K. 
Rating:
5.0

The very best.

TRICIA W. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
3.0

Your check out app didn't work very well. It took me 20 mins after drop off time just to try to check out and it still didn't work properly. I ended up taking my own pics and putting the key in the drop box and left because it took entirely too much time. Checking in was easy and the employees were very nice. Truck was well maintained.

Sayannee K. 
Rating:
5.0

Customer did not leave a comment.

jamie B. 
Rating:
5.0

You helped make our local move easy - no issues with check out, check in, or the truck. Thank you!

Alison T. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

We are loyal return customers! They always take care of us :)

Colleen N. 
Rating:
5.0

Bruce and Tildy were great as usual. We won't go anywhere else for our rental needs!!! Highly recommend!

harold B. 
Rating:
5.0

Customer did not leave a comment.

Evelyn R. 
Rating:
4.0

Customer did not leave a comment.

bruce V. 
Rating:
1.0

Place overcharge me At the last moment, they made me download an app via text so I could return the u haul on time I had trouble with the app I called To speak about the app and then I had it they're on they still took Instead of 75. They took about I will never be using these services again 150.

allen F. 
Rating:
4.0

Your fine !

KAROLE C. 
Rating:
5.0

Customer did not leave a comment.

JOEL W. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Meghan E. 
Rating:
4.0

Inside floor was pretty dirty. Old truck.

Kerry W. 
Rating:
5.0

Customer did not leave a comment.

Melissa V. 
Rating:
5.0

Customer did not leave a comment.

Jeff D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

The owners are amazing they go above and beyond

ANGELA Y. 
Rating:
5.0

Very helpful with hitch and everything went great.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
5.0

Customer did not leave a comment.

SHAHEEN S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA D. 
Rating:
4.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Customer did not leave a comment.

Juan Francisco B. 
Rating:
5.0

Customer did not leave a comment.

Alexander S. 
Rating:
5.0

Great place to pick up.

William H. 
Rating:
5.0

Bruce was fantastic. I would definitely rent from him again.

MICHAEL M. 
Rating:
4.0

Very friendly and helpful 👌

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

owner is very friendly and helpful with our rental.

mark V. 
Rating:
5.0

Above and beyond customer service

Norman W. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
5.0

I have gone to this location with my dad since I was a small child. Now Intake my children here. Always a pleasant experience.

Christopher C. 
Rating:
5.0

The staff at the location where is went was more than helpful. And appreciated

todd R. 
Rating:
4.0

Customer did not leave a comment.

Michelle R. 
Rating:
3.0

Customer did not leave a comment.

david N. 
Rating:
5.0

Customer did not leave a comment.

DIANA E. 
Rating:
5.0

Customer did not leave a comment.

Dean P. 
Rating:
2.0

The initial contact was very rude

ashlynn W. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Terrence T. 
Rating:
3.0

Customer did not leave a comment.

Beaumont L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top