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Adam S.
Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
i did even use the truck or trailer ended up not needing it had it for 2 hrs parked and still got charged 103.00 dolaars thats ridiculous
TODD B.The trailer was sooo heavy that I could not take it off my truck hitch! They should have said something to me, suggested using a Jack!
LISA M.Nothing. It went smoothly. However you might want to get more tow dollys and/or auto transports closer to where I live. I felt like I shouldn't had to travel that far to get equipment.
RUFUS K.A very brief run through of the driving controls.
MARK W.Do a quick wipe of dashboard and steering wheel after customers get back. Something was spilled in my uhaul and the steering wheel and dash were sticky. But very great experience over all and completely satisfied. Look forward to doing business with you guys again! Thank you!
CHRISTOPHER H.Thank you, it made moving my brother's move so much easier.
MICHAEL H.Great service
KEVIN M.Like doing business with this UHaul dealer
DAVID B.I have used this location for past rentals and requested this as my drop-off location; they're great.
Steven S.Everything worked like a well oiled clock. Personnel very pleasant and professional.
CHARLES M.I have neve rented a uhaul before. But I would again from Hub Cap Annie. Very satisfied.
GAIL E.Always use Hub Cap Annie Uhaul! They are the best!!!
HAROLD B.I was in and out in 5 minutes!
HERB B.They are the VERY best !!!
TRICIA W.GREAT PEOPLE TO WORK WITH! THEY GO THE EXTRA MILE TO HELP YOU OUT!!
VICTOR R.Hubcap Annie's is a great location, but I found the online weekend rental process to be extremely difficult. Not all steps were covered in the videos, and I had particular difficulty with getting my phone to allow the location to be found. Followed all the instructions online, but still had to call for support after about 90 minutes of trying to get that part to work. Not sure I'll try this again.
Linda M.Hub Cap Annie is a great U-Haul location, with professional, friendly, staff and they are ready for you when you pick up your rental. Thank you!
GARY O.They're the best!
James H.Great experience!
DAVID B.Keep being friendly and welcoming...,
FLOYD F.Everyone is friendly and helpful. I have rented trucks from this facility several times and their service is outstanding! Thank you!
DIANE D.No issues! Mobile Pick Up and Return - step by step instructions were great!
Anita V.Great Service and Vehicle in Top Condition and the most friendliest owners!!!!! Best, Jim Kalka Jr. President Cpr Claims
JAMES K.The mobile check-in did not work and I ended up getting charged an additional $20 for the after hours drop-off of the vehicle. The location, the customer service and the vehicle were all good.
MARK H.Great customer service. I have been going to McKinley location several times and I never had any issues. Would recommend.
KAMEN S.Customer Service and accommodations in regards to customers needs were handled with - the customer in mind - not with how can I make another dollar.
DENNIS M.Open earlier than 9:00 am. This was the only inconvenience in this rental experience.
EARL LESLIE A.i had to rent the trailer for 4 days, but I only needed it for two. If I turned it in where I had the layover, there was no guarantee it would be there when I needed it for the return trip. It would save your customers some money if there was a program to make sure the trailer would be available in cases like this.
CARL J.Thanks so much!
PHILLIP S.Very friendly staff, newer equipment that is clean and properly maintained.
CAITLIN M.Fix your website. I tried for >30 minutes to return my vehicle using the online method, but the website repeatedly locked up during the process. This cost me an additional $20. Next time I will likely rent from a different company- don't get me wrong, Annie's was a perfectly well run operation, but Uhauls website is a serious problem.
JOSEPH R.Great service well maintained equipment and friendly people.
ROBIN P.Fast and efficient pickup and return.
Michael F.They're the best!
JAMES H.they do a great job
KELLY N.I will always do business with Bruce and Trudy
KEVIN J H.Good Services
ALEJANDRA A.Very friendly and helpful. Expained everything i great detail
MICHAEL C.The representative was very helpful in explaining the mechanics of the uhaul.
DANIEL S.Fees and charges should be up front. Their shouldn't be fine print between you and the customer. You guys rape every person that comes into this shop.
CRYSTAL B.They made it quick and easy!
NICHOLAS W.You are doing a good job.
MARIA M.Everything was fine
KATRINA N.They're the best!
JAMES H.Great help, very happy with the help I received. The gentleman was professional in every way. Thanks.
ANDREW GERALD H.The AC wasn't blowing out cold air
DOREEN D.Bruce went out of his way to help. I had an issue with the wiring on my tow truck and he supplied me with the tools and parts to fix it. Awesome service. Just keep doing what you do.
MICHAEL B.We were unable to complete the online after hours check out because it would not pick up my location on my phone. My husband went into the business and spoke to the owner and he was very understanding and helpful and we were not charged extra.
Joseph S.They're the best!
JAMES H.We didn't have any straps Or any furniture blankets!!
melanie L.When making a reservation with a customer-honor the agreement. We are told one thing when paying and another when the day comes to get the truck…..every….single…..time. We will never use Uhaul again.
Patrick P.A member of the staff was quite rude and disrespectful when I attempted to ask questions regarding how to rent and find the keys.
ROBERT B.Have a truck on hand when you say you will.
CELESTE B.Fast and friendly
PHILIP K.Excellent for pickup; however, dropped off after hours and unable to get link to acknowledge the location (even after following the steps). Tried several times to call to ensure drop off the next day but the phone number listed on the contract and email (same number) went unanswered for 2 days
ANDREW L.The only issue I had was a damp packing blanket. The truck was clean and ran great! The online access worked fairly well and the lady at the service counter was friendly. Thanks much!
David S.Longer hours of operation for this location
KURTIS D.