Customer Reviews for Hub Cap Annie
(U-Haul Neighborhood Dealer)

2,739 reviews

1550 E McKinley   Mishawaka, IN 46545
(@ Fir Rd)

(574) 256-6574

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(574) 256-6574

1550 E McKinley
Mishawaka, IN 46545
(@ Fir Rd)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

ken P. 
Rating:
5.0

Customer did not leave a comment.

Natalie E. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Difficult to navigate the online check in and no one to help, either by phone or chat. We were suppose to get the truck at 11:30 and ended up getting it by 1230 because of “location service being denied by my phone”, then “scanning the front door location not working”, then redirected again back to the loop: sign in, enter customer phone/email/contract number and last name…i am not good with tech but managed my way around. For someone else to do this will be very frustrating. Best thing i did was download the uhaul app then allow location service from there. Sign in and go through with the prompts.

Gerald E. 
Rating:
5.0

Service was friendly and very helpful hooking up, both coming and going.

mark H. 
Rating:
5.0

Great service

Ahmed O. 
Rating:
4.0

All was good, as expected! I wish that they had earlier hours for pickup, say at least by 8:00 am. Very convenient to my home location and I will use them again, as necessary!

Gregory K. 
Rating:
5.0

Customer did not leave a comment.

reinhard B. 
Rating:
5.0

I love the staff there. Very informative. The quotes they have up are hysterical. When I send people there, and I do, I tell them to read their wall. It's the funniest thing ever. I never go to any other UHaul. This one is it for me. Thanks for the rental.

Rebecca P. 
Rating:
5.0

Very friendly, helpful and knowledgeable staff. Faculty was clean and well organized.

Kip H. 
Rating:
5.0

Customer did not leave a comment.

mark V. 
Rating:
5.0

Customer did not leave a comment.

jack M. 
Rating:
5.0

Customer did not leave a comment.

Todd P. 
Rating:
5.0

The people that work there are very nice

anthony B. 
Rating:
5.0

The owner and staff are the best!

Jason H. 
Rating:
5.0

The booking of the u-haul was a nightmare!

Martin M. 
Rating:
5.0

Customer did not leave a comment.

mark K. 
Rating:
5.0

Great customer service!

Cathy W. 
Rating:
5.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

If I could give them 6 stars I would! The people here are great! The one guy Trace is top notch and always on top of everything! The truck was like brand new! Clean inside and out! Even smelled new! No issues whatsoever! I would highly recommend this location to everyone and will always return here for future U-Haul needs! You guys are the BEST!!

Trace B. 
Rating:
5.0

Always have what I need and available

CHRISTOPHER B. 
Rating:
5.0

Customer did not leave a comment.

kent B. 
Rating:
4.0

Just a little bit of leafs on the trailer but no big deal

brandon B. 
Rating:
5.0

None, love where I rented from! Really great with me. Thank You!

Sharon L. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Self checkout did not work I went inside to checkout and return get charged a extra day because I did not use self check in. Even after I physically went in office for pickup and delivery. And never used self checkout

Joshua H. 
Rating:
4.0

Only issue I had was the vehicle which was an 2009 Ford explorer in great shape could not be used to haul a small trailer. the computer was saying some kind of issue in past with the Ford. Was set up quickly with a rental truck so I was able to complete my move. Happy with my experience with them!

louis A. 
Rating:
5.0

Customer did not leave a comment.

Ronald B. 
Rating:
1.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
2.0

Customer did not leave a comment.

AUTUMN K. 
Rating:
5.0

Customer did not leave a comment.

Robert E. 
Rating:
5.0

Customer did not leave a comment.

Maria V. 
Rating:
2.0

Customer service 1800 is awful

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

VICTOR C. 
Rating:
5.0

We had pretty soaking rain on. Our move. The truck leaked and got some if our items wet. It would have been much worse if our beds had not soaked up most of the water. We called and put in a claim. 2 weeks later they said they tested the truck and it didn't leak. I guess it was all our imagination. While the experience overall was fair, it's just another sad reminder that when you pay big companies up front you have no leg to stand in when there is an issue. Customer service all across the board sucks in this country.

Scott P. 
Rating:
5.0

Hub Cap Annie is an amazing location. Incredibly friendly. Everything was ready to go. We were renting for an art show and they even remembered to ask how the show went when we returned it. GREAT experience!

Bob L. 
Rating:
5.0

I have used U-Haul many times, transporting materials for art shows and moving furniture. I have never had a single problem with scheduling, using trucks that were always clean and in good working order. I will continue to use U-Haul for all my needs for a truck.

DIANE D. 
Rating:
5.0

Customer did not leave a comment.

Ancil C. 
Rating:
5.0

Customer did not leave a comment.

BARBARA ANN B. 
Rating:
4.0

Wasn't able to do mobile pick up. Webpage did not work correctly. Was on hold for a long time trying to get it sorted out.

Jermaine W. 
Rating:
5.0

Nothing!

CAROLE P. 
Rating:
5.0

Customer did not leave a comment.

TYLER S. 
Rating:
4.0

Customer did not leave a comment.

PAULINE H. 
Rating:
5.0

I love working with the staff at Hub Cap Annie for my frequent rental of auto transports! They are helpful and knowledgeable about every detail.

David S. 
Rating:
4.0

Customer did not leave a comment.

ROWENA H. 
Rating:
4.0

Customer did not leave a comment.

LARRY JAMES W. 
Rating:
5.0

Truck was loud. Sounded like muffler needed replacement. In addition the automated check in tool was completely inadequate. Tried location specific check-in and errored on three different phones. After about an hour of trying - called a the customer service line and was put on hold... Very frustrating check in tool experience.

CHRISTOPHER PAUL S. 
Rating:
5.0

Customer did not leave a comment.

SHEILA T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

It was clean and we had no problems.

JACK M. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Good experience, easy aND. Coinveint

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALAN G. 
Rating:
5.0

Customer did not leave a comment.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Tierra E. 
Rating:
1.0

Never available didn't answer the phones, in the app never work for the return because they close at 3. Was charged a $20 fee because of the return app wasn't working. More than likely the last time I'll use U-Haul.

DOMINQUE S. 
Rating:
5.0

Customer did not leave a comment.

Jason N. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

TAMMY H. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
3.0

Customer did not leave a comment.

Nathan M. 
Rating:
5.0

Customer did not leave a comment.

Adam S. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

JANET S. 
Rating:
1.0

i did even use the truck or trailer ended up not needing it had it for 2 hrs parked and still got charged 103.00 dolaars thats ridiculous

TODD B. 
Rating:
2.0

The trailer was sooo heavy that I could not take it off my truck hitch! They should have said something to me, suggested using a Jack!

LISA M. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Nothing. It went smoothly. However you might want to get more tow dollys and/or auto transports closer to where I live. I felt like I shouldn't had to travel that far to get equipment.

RUFUS K. 
Rating:
5.0

A very brief run through of the driving controls.

MARK W. 
Rating:
5.0

Do a quick wipe of dashboard and steering wheel after customers get back. Something was spilled in my uhaul and the steering wheel and dash were sticky. But very great experience over all and completely satisfied. Look forward to doing business with you guys again! Thank you!

CHRISTOPHER H. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Thank you, it made moving my brother's move so much easier.

MICHAEL H. 
Rating:
5.0

Great service

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Erin T. 
Rating:
5.0

Customer did not leave a comment.

KARLA C. 
Rating:
5.0

Like doing business with this UHaul dealer

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

I have used this location for past rentals and requested this as my drop-off location; they're great.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN K. 
Rating:
5.0

Everything worked like a well oiled clock. Personnel very pleasant and professional.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

MARK JOSEPH H. 
Rating:
5.0

I have neve rented a uhaul before. But I would again from Hub Cap Annie. Very satisfied.

GAIL E. 
Rating:
5.0

Always use Hub Cap Annie Uhaul! They are the best!!!

HAROLD B. 
Rating:
5.0

I was in and out in 5 minutes!

HERB B. 
Rating:
5.0

They are the VERY best !!!

TRICIA W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

GREAT PEOPLE TO WORK WITH! THEY GO THE EXTRA MILE TO HELP YOU OUT!!

VICTOR R. 
Rating:
5.0

Hubcap Annie's is a great location, but I found the online weekend rental process to be extremely difficult. Not all steps were covered in the videos, and I had particular difficulty with getting my phone to allow the location to be found. Followed all the instructions online, but still had to call for support after about 90 minutes of trying to get that part to work. Not sure I'll try this again.

Linda M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM F. 
Rating:
5.0

Customer did not leave a comment.

CURTIS B. 
Rating:
5.0

Hub Cap Annie is a great U-Haul location, with professional, friendly, staff and they are ready for you when you pick up your rental. Thank you!

GARY O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

TRICIA W. 
Rating:
5.0

They're the best!

James H. 
No reviews have been submitted for this location.

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