This site is frequently unattended especially on weekends, but is conveniently located for my needs and I have returned U-Haul equipment there several times using the online drop off process. The one time it was open when I arrived, the manager was very pleasant and helpful. Parking can be challenging if towing a trailer, otherwise no problem.
CHRISTOPHER D
Customer Reviews for Hulsey Heating & Air LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have used this location for drop-off several times, but never met anyone in attendance. Nonetheless, it’s clean, easy to access and I will likely continue to use and recommend.
CHRISTOPHER DMore light please.
Shawn DNot only was Sandi pleasant to work with she owns a heating & air company (Hulsey Heating & Air). Her company came out and serviced my HVAC unit. Great service.
CLARENCE GGreat customer service! I will always use this location!
Alice DLocation was fine! But I will never rent from U-Haul again: Called 3 different times because the reservation dates were wrong everytime. I needed it two days and everytime they messed it up, Then I had about 4-5 Dollie’s and 12 blankets rented and there was no equipment with truck at pick up. When I called, U-Haul said I would have to drive 45 minutes- an hour to pick up the equipment I rented. I was still charged for it and even after drop off had to call Again and they said it would be 3-5 business days to get refunded the money for equipment. Such a mess and horrible experience
Pablo VStates they are open Saturday, No actually human there on Saturday , tire pressure monitor on, added air, still on
Thomas PDropped off the trailer after hours.
Thaddeus BVery friendly and helpful. We dropped off after hour in Edgewater Fl.
Jackie HOver charged me a $47 gas fee when I put gas back in the truck
Joycyln SAwesome customer service and was able to get the rental I needed quickly.
Rosaura AA+
Joe NA+
Joe NSandi made the checking out process a breeze.
Jeff FStop ripping people off!
Arthur MSandi was professional and friendly. Definitely recommend.
barbara rDisappointed with the "after hours" surcharge, as most people perform moving needs on a weekend! And if the entire process is handled via an app, then what exactly is the surcharge for? Seems I did all of the work.
Joseph RShe handled everything over the phone. It was great!
William WThis owner reached out before my return delivery of the vehicle and was great with communication.
amber lGreat customer service
Elizabeth BVery good atencion
AGUSTIN BAbsolutely great customer service. We will definitely be using this location again!
Mary WPads and dolly were not in truck upon pickup. No communication from U-haul or location on refund or anything else.
Paul UGreat location, friendly, and clean. She got us checked out quickly and it was so easy.
Kris DSandi was very helpful and so nice. I will definitely rent from them again.
Carlos CWe had a misunderstanding on the return time and the hours of the store. Sandy was outstanding! I was able to reach her by telephone and explain the situation. She was quick to resolve the situation and very pleasant to work with! Thank you all for the wonderful experience and we look forward to doing business with you in the future!
Agustin GBest U haul dealer around. Five Stars
Alesa AI give this experience a 4+. I would give it a 5 but the truck leaked during rain and a few of our things got wet. Some damage previous to mother's attic.
Norman MHad an awesome experience here! Good customer service. And cared to get me a great deal! Excellent service!
joshua hChat needs more capabilitis
Callie SVery easy to get my rental, didn’t take no time at all.
Steven BUHAUL makes it easy now! With their app and the lock boxes. You log in, they send you a code, your in and driving away. So easy. Not sure why they got that 1 star, must not of understood how the app works. If you needed help you could have called the location and Sandi would have helped you. She was very helpful when I called. Thanks again. I will definitely use y’all again.
Justin AI was not told I had to use "truck share" when I placed my order for a truck to move last weekend. When I got to where the truck was, it was in a gated business, and the business was closed at 4:30 on a Friday afternoon, even after confirming that I was picking up the truck at 4:30 on a Friday. I called Uhaul. They told me I needed the app. Unfortunately the location had zero service, so after 45 minutes of being on hold and getting disconnected twice I left without my Uhaul. I called Uhaul again, because I was moving the very next day, and I needed a truck. Once again they sent us to a place that was closed, but the truck was just in the yard. Once again, we were disconnected while trying to get a Uhaul truck share account. At this point, it was more than two hours on the phone with customer service, and two separate locations to try and pick up a truck. Finally, I reached someone at Uhaul who actually got on the phone with me, and step by step walked me through the process of getting the account, to making sure the truck was ready to go, before getting off the phone with me. He was a saint. It was NOT A PLEASANT EXPERIENCE. At all.
Elizabeth FNobody was in the office and had to drop off the key.
Betsy J