Customer Reviews for Hunter Automotive
(U-Haul Neighborhood Dealer)

249 reviews

7390 Gateway Blvd E   El Paso, TX 79915

(915) 595-8836

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(915) 595-8836

7390 Gateway Blvd E
El Paso, TX 79915

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–6 pm
  • Sun: 9 am–1 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvements everything was good

john s 
Rating:
4.0

Customer did not leave a comment.

Joel M 
Rating:
5.0

Customer did not leave a comment.

abraham n 
Rating:
1.0

Me quisieron estafar diciendo que yo dañe la troca que rente por solo un dia, 430 dolares por una raya que ya tenia, lo bueno que yo antes de conducir la troca grabe toda la troca por dentro y por fuera, afuera de su estacionamiento y me libre de esa estafa que intentaron hacer con migo. Lo que mas me dio coraje fue yo marque al local donde lo rente y no me supieron decir donde fue que supestamente yo dañe el vehículo y marque a un numero que me dieron y tampoco me supieron decir hasta que marque a atención al cliente y entonces ahy si me dijieron que fue y donde pero yo tenia ese video gravado y fue lo que me salvo porque en ese video sale esa supesta raya que le hice y la hora que yo grabe el video antes usar el vehiculo . Tengan cuidado con la estafa que es U-Haul. Querian cobrame algo que no hice y una limpieza pero no lo ensucie y tmb millas extras cual yo nomas hice 34 y supestamente podia usar 50 so no entiendo. Solamente querian sacar dinero ah fue de lugar.

Kimberly R 
Rating:
5.0

Customer did not leave a comment.

Jennifer H 
Rating:
3.0

Customer did not leave a comment.

Victor H 
Rating:
1.0

El empleado super grosero un señor pelon no se el nombre, queria dinero por un golpe que segun le isimos pero claro que no fue una pesadilla nada recomendable

Alfredo M 
Rating:
5.0

received friendly and professional service

Nancy B 
Rating:
3.0

Customer did not leave a comment.

Richard U 
Rating:
1.0

Customer did not leave a comment.

Joshua N 
Rating:
5.0

Customer did not leave a comment.

Richard S 
Rating:
5.0

Customer did not leave a comment.

ARTURO H 
Rating:
5.0

Customer did not leave a comment.

Hannah-Gail A 
Rating:
5.0

Customer did not leave a comment.

Jorge B 
Rating:
4.0

Customer did not leave a comment.

TOdd D 
Rating:
3.0

Customer did not leave a comment.

HELI S 
Rating:
5.0

Customer did not leave a comment.

Kaleb M 
Rating:
5.0

Customer did not leave a comment.

Melanie W 
Rating:
5.0

Quick, easy and courteous.

VICTOR M 
Rating:
5.0

nothing

Robert E 
Rating:
3.0

Allow uhauls rental to be turned in later than 6 or overnight at least

Robert G 
Rating:
5.0

The lady who assisted me when I picked up and dropped off the truck provided excellent customer service, she was friendly and professional. Fair pricing, truck worked perfect and was very clean. No issues, highly recommend this location.

Daniel A 
Rating:
5.0

Great price and no hassle setup.

Samuel G 
Rating:
5.0

Very friendly and helpful!

Steven-Thomas J 
Rating:
5.0

Thank You for your help.

terry v 
Rating:
5.0

Excelente servicio todo muy bien

Moy-Guillermo A 
Rating:
2.0

Customer did not leave a comment.

Stephanie D 
Rating:
5.0

Courteous, professional service.

Frank W 
Rating:
5.0

Customer did not leave a comment.

russell m 
Rating:
3.0

Customer did not leave a comment.

Kassandra M 
Rating:
5.0

Everyone was very helpful and professional.

Rita B 
Rating:
4.0

Customer did not leave a comment.

stephanie c 
Rating:
5.0

Customer did not leave a comment.

Herman T 
Rating:
5.0

Customer did not leave a comment.

Gerardo P 
Rating:
3.0

I appreciate that at the end, I got the vehicle I needed. Employees should make the requirement clear before making the reservation

Laura P 
Rating:
5.0

The Team at this location was exceptional. I was not haveing the greatest day, but just speaking with the owner of this pickup location, causes me to make sure I contiuunue to use Uhaul. for all my needs.

DIANA R 
Rating:
5.0

I see it very hard to do better I was helped tremendously and the staff was pleasant and eager to help

Juan-Amado R 
Rating:
3.0

Improve your app to work on all platforms.

raymundo m 
Rating:
5.0

Customer did not leave a comment.

Frankie S 
Rating:
5.0

Customer did not leave a comment.

Henry-Duane T 
Rating:
5.0

Can’t say enough about the service provided. Prompt but most importantly, kind. Something lacking in the service industry.

EUSEBIO R 
Rating:
5.0

Customer did not leave a comment.

Joe V 
Rating:
5.0

Overall happy with the service i got, would just recommend doing the fixing when you can and if you can. Example, the center console on that chevy was stuck closed and I was worried I would be charged for it. But I wasnt, and the uhaul guys were total champs about it.

Cole C 
Rating:
5.0

Mr Hernandez went out if his way to help us a great asset for UHaul thank you

Jesus M 
Rating:
5.0

Customer did not leave a comment.

Larry S 
Rating:
4.0

It's a small place but, I definitely recommend Hunter Automotive. The person who helped was very nice and explained everything to me in detail. Picking up the truck or returning the truck was not a hassle, they are very friendly. Truck was well maintained and I didn't have any problems at all when driving. Thank you....

RENATO L 
Rating:
5.0

Nothing

Joe S 
Rating:
5.0

Everything was excelen. Mr J. Hernandez is very kind.

Jose-Luis B 
Rating:
5.0

Customer did not leave a comment.

Jose A 
Rating:
5.0

Customer did not leave a comment.

Kendall C 
Rating:
5.0

Customer did not leave a comment.

Saul B 
Rating:
5.0

Good, Courteous, Service, clean equipment, and professional service.

Bernardo R 
Rating:
5.0

Joe was awesome and made the process quick and easy.

Veronica T 
Rating:
1.0

Charged cleaning fee unnecessarily. Charged after hours service fee even though equipment was returned during business hours.

Tony A 
Rating:
5.0

N/a customer service was great

Lionel L 
Rating:
5.0

Excellent customer service.

Dean S 
Rating:
5.0

Nice guy also. The previous owner retired but this guy was super.

Virginia C 
Rating:
5.0

Customer did not leave a comment.

Justin J 
Rating:
1.0

1. Vehicle was not ready when it was supposed to be. 2. Dealer requires an added "anti-theft tax" of a utility bill receipt because of my address. This is not appropriate and should at least be expressed to customer prior to arriving for the vehicle. 3. The inconvenience adjustment I was afforded was not applied until I had to make another follow-up phone call. 4. I don't feel this location values repeat customers. I recently rented a vehicle 5 months ago and was still treated as if I was going to steal the vehicle.

ROBERTO g 
Rating:
1.0

Joe Hernandez the worker at 7390 Gateway Blvd E was TERRIBLE! He charged me for whatever mileages he wanted he seriously just told us we were going to be charged $60 for a $20 in town use… and he didn’t even check to see how many mileage we actually used.. HES A THIEF !!! And very Rude for no reason! Cursing and arguing very unprofessional! It’s disappointing to see how Uhaul accepts sale representatives to treat customers with no respect. I trusted and used the services of Uhaul for 25 years! And till this year I have been mistreated and taken advantage of by so far two uhaul salesperson at two different locations but Joe Hernandez was by far the worst most unprofessional a**hole I have come across and done business with. I regret using the services of uhaul at this location, I’ll do business elsewhere next time.

Francisco C 
Rating:
5.0

This was probably the best location I've ever been to. Pick up and drop off was fast and pleasant.

Elizabeth G 
Rating:
5.0

Customer did not leave a comment.

Johnny T 
Rating:
5.0

Customer did not leave a comment.

Gerardo P 
Rating:
5.0

Customer did not leave a comment.

Jose V 
Rating:
5.0

Customer did not leave a comment.

Bryan F 
Rating:
5.0

trailer may need tires soon

Adrian A 
Rating:
5.0

Very helpful and professional.. awesome service

Felix D 
Rating:
5.0

Customer did not leave a comment.

Curtis R 
Rating:
5.0

Honestly since all the other times I have been renting U-Haul this location has been the best and most respectful customer service I've had. It was quick, professionally, done with all questions answered. What you can do to improve is leo smiling, stay blessed and keep rolling. 🙏

Erik-John G 
Rating:
4.0

Customer did not leave a comment.

Arnold F 
Rating:
5.0

Customer did not leave a comment.

Nayza C 
Rating:
5.0

The vehicle was clean and maintained. The staff was personable and willing to accommodate. Thank you.

Carolyn W 
Rating:
5.0

Customer did not leave a comment.

DENNIS S 
Rating:
1.0

They gave me a broken truck. Broke down on my first day. Still had to pay $110. Never using uhaul again.

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Marco R 
Rating:
5.0

Thank you all.....You are all friendly and very helpful!!!

Dionne R 
Rating:
5.0

Extremely kind. Great attitude and vibe. Always my go to uhaul location. 1000000 outta 10 rating.

Amanda-Elise C 
Rating:
5.0

Great service

CLAUDIA C 
Rating:
5.0

Customer did not leave a comment.

Bryan F 
Rating:
5.0

Nice

ANTONIO T 
Rating:
5.0

Customer did not leave a comment.

Dagoberto S 
Rating:
5.0

The gentleman that provided me your service was excellent nothing to change.. thank you

Rosa-Estela E 
Rating:
5.0

Joe is a very pleasant person to speak with Very courteous

Robert M 
Rating:
5.0

The owner Joe was very knowledgeable, helpful, accommodating, friendly and professional. This location provides great customer service and represents UHual extremely well.

Joel R 
Rating:
1.0

Get rid of Joe and get some one with customer service skills.

Eddye M 
Rating:
5.0

I have always used this location when visiting El Paso to return any u-hual rentals that I have to return. People there are always very happy to help out.

RAFAEL E 
Rating:
5.0

I want to thank Joe and his wife for renting us the U-haul. Joe is always very courteous and polite.

Silvia B 
Rating:
5.0

Customer did not leave a comment.

Elsie P 
Rating:
3.0

Customer did not leave a comment.

jose r 
Rating:
5.0

Customer did not leave a comment.

JOSE C 
Rating:
5.0

None @ all, everything was great!!!!!!!

MARY J 
Rating:
5.0

Good customer service

Tomas C 
Rating:
5.0

Customer did not leave a comment.

Alajerado p 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
3.0

Customer did not leave a comment.

Tomas R 
Rating:
5.0

Customer did not leave a comment.

Ricardo T 
Rating:
5.0

Customer did not leave a comment.

Raul R 
Rating:
5.0

Outstanding Customer Support

Anthony A 
Rating:
3.0

Customer did not leave a comment.

Corey S 
Rating:
2.0

I felt like I was scam to increase price

Wyatt A 
No reviews have been submitted for this location.

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