I drove an hour to pick up the truck, they were having computer issues from the start and it took well over an hour to get it sorted out. So for a move that should've started at 10 AM, it started at 3 PM! I don't feel that it has anything to do with the location. I think the U-Haul system overall is what needs to be fixed! You book a vehicle two weeks before hand and they wait until the day before and tell you can't have it. They feel because they are one of the only self moving trucking companies, that they can do whatever they want.
Kelli D
Customer Reviews for Husky U Auto Wash
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure that the reserved U-Haul well ahead if time is actually there. I had reserved in Hinton. Two days before before pick up they call me to say it’s no longer available, that they reserved another one for me in Whitecourt, which is 2 hours away. So I drive all the way to pick it up. I park beside a U-Haul in Whitecourt and coincedently they call me to say my U-Haul is in Edson. So I had to drive to Edson to pick it up(add another hour to my wasted gas, time and mileage on my vehicule) . The service in Edson itself was good. The service with U-Haul in general is horrible and disappointing.
Melanie CExcellent service. Very knowledgeable and easy to book with. I highly recommend this location.
Lance JWe had booked a trailer online a week before we needed it. When I went to pick up the trailer I was told that they didn’t have a trailer there for me. They said that someone else had the trailer out and they wouldn’t be bringing it back until late that evening. I had to change my plans to accommodate picking up the trailer the next day.
Sheila MExcellent service. Forgot cell phone in UHAUL and person at office delivered it to me next morning when I realized I had lost it.
Ken RIt could not be better experience what i received at edson location from Mr. Raj starting from booking to receiving the truck and everything.🙏
Bhavikkumar PAgent was courteous, efficient and helpful.
Bruce POutstanding service by the two people I dealt with at the pick up location.
Mark M