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TRACY Y
Customer Reviews for Hwy 54 Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I appreciated Brenda contacting me as I was having difficulty with the app and outside of hours pickup. The truck was good except the windshield wipers need replaced and the inside of the windshield was very dirty so I had to clean it. Overall a good experience.
Chris FAfter going 30 miles from home to get the only trailer in the area and having it hooked up to the truck, we found out half the lights didn’t work. It was down the entire right side. The trailer should not have even been an option for pickup.
Dre WVery helpful staff, clean facility. Easiest U-Haul experience I’ve ever had.
JULIE CFriendly and helpful staff
JOHN KWhen picking up the U-Haul the app was giving me trouble, freezing and not loading. It was also difficult to navigate. The woman running the location was rude at first but then ended up helping to walk me through the process. Overall it was pretty stressful considering all the other factors that make a move stressful. I also think it was bogus that because of app issues I couldn’t pickup my U-Haul until 45 min after pick up time but the clock still started at the scheduled time.
Kaede EI didn't the shelf check out
Lairra DI would not recommend uhaul again or personally use them!
Cornelia NThe straps on the trailer were frayed so badly they hardly went in the ratchets. If I wasn't a mechanic the straps would not have worked. The front tire on the trailer only has 10psi in it and the wheel was rusted and paint falling off, good thing I had a compressor and hose with me.
BARNABAS BThe office staff was very friendly and helpful.
SANDRA MOffice staff were friendly, knowledgeable and helpful. Overall, everything was great!
GREGORY GI was however not impressed that you charge me 4 days when i only used two days. I would appreciate a call from you regarding this. I was surprised at high cost based on cheap advertising.
DAWID TNone
SANDRA MNone
SANDRA MThe reason I am giving it a low rating is because the drop off location and drop off process is not as easy as renting out a trailer, which is weird. Usually the drop off is easier than the pick up dropping it off. there was no signs, no indications of where to put it, when you use the U-Haul app, it didn’t pick up the location so I couldn’t even start the process. I had a call customer service. Customer service was OK. A little rude but they did help.
Cesar FSuper nice and easy drop off. Thanks!!
DARIUS L