Customer Reviews for Hwy 6 Truck Rental & Clifton Safe Storage

Always friendly and helpful. Excellent service.

No one was there when I go there. I had to call to have them come over. I had to drive back to my hotel and get my phone and go back and call them.

Wonderful, very helpful and extremely nice - will be using them from now on for all my antique pickups.

The truck was dropped off at this location on Sunday. The location was closed, so we didn't receive a receipt until Monday morning. You might consider extending the hours open on Saturday. Thank you!

Was very easy to contact the service did it over the phone in just a few minutes. Wasn't able to pick it up right away and Lori had it ready with keys and full take of gas. Highly recommend using there business

Lorie was amazing. She made our move so much less stressful by not having to worry about our uboxes and helped us get a truck at the last minute that we didn't expect to need. Highly recommend using Clifton U haul. Thanks to Lorie.

Lorie was amazing. Extremely helpful and nice.

The lady was SUPER RUDE! I selected to do the completely online option where I don't have to interact with a person and I check my truck out on my own and she came out there and very rudely asked “can I help you?” I told her no ma'am I am just doing the online check out for the truck to which she replied you have to come in I have the keys and walked off. Now I chose this option so I wouldn't have to stand around inside but no biggie I go in, then she was like “license” so I handed it to her even though I already took pics of it for check in process then she sat it on the box she had her laptop on then kept punching keys down and when she was done she just sat the keys next to my license and was like “keys” didn't hand them to me or anything so I said thank you to which I got no reply so I picked up my keys and license. Thankfully I didn't need help or anything because she immediately took off and gave no opportunity to inspect truck at all. Would recommend NOT EVER GOING HERE!!

Lorie was wonderful!

This location was terrible to deal with. They have me so upset if I have another choice other than U-Haul I will probably do so. If you really care about my experience you would contact me personally!

It was GREAT!

Can't think of a thing-it was GREAT!

This UHAUL location was AMAZING!! Had the BEST experience. David was GREAT!

Lori was a gem, she even called us to see if we reached our destination safely and again if we returned without problems. That indicates to us , that her customers mean a lot to her. We will definitely use them if the need arises.

Great experience! Very easy and fast transaction

The location was good ... but the online / app process was not very efficient. The idea of needing a 2nd and 3rd person to reference the rental is useless (our 3rd person we provided was my 16 yr old daughter) ... all it did was take more time to get our rental which interfered with our moved.

This location and the personnel operating it are superb. They represent your company very well. Thank you, C. Martin

Excellent in all aspects. Right on time and no issues.

Very curtious n helpful.

Make sure trucks are maintained, oil changed and everything. Make sure the trucks are cleaned. And fixed... This company cost me 200 dollars in damage bc the cab and the box poors water when it rains..i had to throw away alot of my stuff because of it im thinking about a lawyer.

Great experience!

drop of was simple and easy...the gentleman that I talked to was very nice and professional...And the guys that I talked to in Plano Tx. was very patient with me and helpful...I had to change drop off to different place and then I had to change it back to it's original place..thank you all for a great experience with U Haul..cannot think of anything that can be improved on

Our truck had less that 1/2 tank of gas when we got it. We realized half way through our drive that the back break lights and turn signals were not working, then the check engine came on. When we were on the way to return the truck it stalled twice! I called u-haul when i realized the break lights were not working, and that the check engine light had come on. I told them I was unsatisfied with the truck and the danger that it could have potentially put us in. I asked for a discount or a refund and was told they couldn't do that. Which i was fine with at first until the truck stalled twice on the way to return it. I have rented many uhaul trucks in the past, but this was the most unpleasant and scary rental I have had.

Excellent service.

Dropped off truck at this site. No one offered to check it out while I was there. Just drop, leave key, and go. So assuming that everything checked out OK. Would have been nice to get an inspection and sign-off while there.

CLIFTON LOCATION WAS GOOD AND WENT OUT OF THEIR WAY TO GET THE TRUCK I RESERVED FROM ANOTHER LOCATION THE NIGHT BEFORE. PROBLEM WAS CORPORATE HAD CALLED ME AND TOLD ME I HAD TO PICK UP THE TRUCK IN A DIFFERENT LOCATION. I DROVE THERE ONLY TO FIND OUT IT HAD BEEN MOVED TO MY ORIGINAL RESERVED LOCATION. EVIDENTLY NO COMMUNICATION BETWEEN CORPORATE AND LOCAL OFFICE.

Both Lori and David provided excellent and efficient service.

Customer service was extremely personable and professional. They were very helpful in helping me achieve my arduous task of moving . The equipment was clean well-maintained and I experienced no problems whatsoever. I would definitely recommend this U-Haul location to any of my friends or associates. It is extremely rare to find this type of service in 2019 !!!! Special thanks go out to Lorie!!!!

Drop off with phone call during business hours. Blankets were folded in trick but they card as not returned. Had to call to get charges reversed.

The original agreement stated the boxes would be delivered to Stephenville, Texas. Instead, I was forced to hire another moving company to move my boxes from Clifton to Stephenville.

Always a pleasure to do business with David Gloff. Quick and easy and always accommodating to his customers needs!

The local agent does a great job. The equipment was fine. Uhaul however is completely unreasonable and unresponsive. When our plans changed since we finished the move quickly, Uhaul would not allow us to change our round-trip rental to a one-way without charging 3-4X the contract price. Had we booked a one-way move initially it would have been substantially less than a round trip. Ridiculous! I'll certainly remember Uhaul next time and choose another company.

I was my 1st experience and it was not a bad one.

Small town. Staff available by phone but extremely helpful

I dont see how you can have anything but a great experience with this young man. He goes above and beyond and Uhaul expectation. I see everything but the exact opposite of what some of the reviews say. Great customer service Patrick keep at it.

David Gloff was great! He even helped us hitch up the trailer!

Offer a bigger option

Maintain vehicles cleaner and ready to go.

Nothing it was great!

David went beyond necessities to help me out- calling Uhaul multiple times himself to get my Ubox delivery scheduled. He seemed to really care that I got answers and my stuff delivered.

Nothing

Send an email sooner about where equipment needs to be returned. I had already dropped trailer off at another location when you sent email about where I needed to drop off. I had to go back and get trailer and deliver to new location. Not very helpful

Our UBox experience was not positive. We had multiple issues with getting the correct number of boxes, and when additional boxes were needed, we found ourselves with multiple orders/ticket which made our payment process questionable. The order never really matched the actual number of boxes and one box was shipped with our name on it that was not ours. I hope the actual owners were located. I'm still not 100% comfortable with the charges we paid and the accuracy of those. I would not use this method of shipping in the future.

The UBOx experience was not wonderful. There wre multiple problems with securing the correct number of UBoxes and when we needed extra we found ourselves wtih multiple orders/tickets,,which made payments hard to track and I'm still not positive that we were not overchangred due to the redundancy of hte tickets. I would likely not use this moving method in the future.

David Gloff was very helpful. The experience was excellent.

Excellent service. Personel extreamly helpfull.

Inside of truck bed was dirty. I noted it but didn't sign anything saying it was. Looked like liquid was spilled in it and dried. Anyways. I was charged a cleaning fee of 25$ when I turned it in although it wasn't me who made the mess. Guess I have no leg to stand on. Probably charged the last guy 25 and didn't clean it either.