Easy drop off
Keith V
Customer Reviews for Hwy 9 Auto Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner of the auto shop was very helpful and patient when I didn’t have the correct adapter for lights
DONNA BExcellent customer service.⁸
TIMOTHY DVery professional and friendly service. No problems with this location it was great. However your software is still buggy which I keep experiencing delays, at multiple U haul locations. It’s a bad, really bad for customer experience. It’s buggy and slow.
RENE KOverall a pleasant experience
CHARLES STryon to have trucks full of gas to start
TIMOTHY DOnly one (but very nice) person working the convenience store; had to wait and have the transaction interrupted numerous times by customers buying beer, cigarettes and lottery tickets. He finally got the trailer hooked up to my truck and took pictures, etc. But the next day while driving, it came unhooked. Spent an hour in the rain reattaching it (they have no tongue jacks; had to use two bottle jacks), only to find I couldn’t move it w/o disengaging the automatic trailer brakes, a powerful spring-loaded device. Called UHaul who sent a guy and got me back on the road again another hour later. Happily, though, they refunded my cost.
SCOTT MThey were awesome. They were helpful, polite professional would recommend them to anyone hooked everything up. Did all the safety checks and it was a very smooth rental. Thank you.
STANLEY LThe young lady in the store was very kind, and helpful!
Ronnie POur pickup location in Hendersonville NC completely screwed up our reservation and we couldn't get the truck we reserved. Uhaul was able to find us a truck in SC and did the right thing by discounting thw original price as we had to waste 3 hr and drive to the SC location to pick up the truck. The employees of the SC location were great and made a very difficult situation much better. We appreciated their friendliness and professionalism. The Hendersonville NC location was a disgrace and we can't tell you how frustrated we were with them.
DANIEL PExcellent experience.
DAVID PI would recommend HWY 9 Auto Stop as great place rent or drop off a U-Haul trailer or truck, very professional and friendly staff.
ROBERT MThey were great letting me switch to a truck with Bluetooth
PETER BTruck was dirty in cab wash trash in back was empty cans and a used condom. They took off some money on bill. Staff very nice, it was post Hurricane Helene and very hectic
JACQUELINE ZThe guys that run the place are crooks. Won’t go back there again and will bad mouth them to everyone I know. Tacked on three gallons of gas to the bill after asking me to replenish what I used. Only used the truck five hours and went 25 miles cost me $92. Very dishonest people.
ROBERT CGreat staff
robert phad to use my app (after hours)
Kathy PThis was the worst service I have ever received. Every step of the way through this rental with uhaul was a problem. Highly do NOT recommend.
Morgan WNothing
russel pJust keep up the good work.
Richard FExcellent experience owner was kind welcoming and very knowledgeable about the uhaul rental process which I was not. If I need another rental I will definitely return to this location. Top notch service!!!
amy pU-Haul corp changed my reservation pickup location from this location to their Spartanburg hub and I didn't notice the text nor the change. The folks at Hwy 9 Auto Stop figured everything out, coordinated the change back to them, made the necessary contract changes, etc. In other words, they made a significant difference in this rental experience. Outstanding!
Richard RThe guy was rude. He told me I needed a 2 5/8" ball which was wrong. Then told me to go buy one. What? I asked if he would guide me back to trailer amd he told me if I paid $30. He then just walked away. Horrible service.
Michelle MVery nice place. Also the gentleman at the register was polite and patient.
Dhruv PGreat service
James FThe staff was very rude and not helpful. They rushed us out of the there without properly hooking up our U-Haul trailer which almost caused us to have an accident that could have been fatal. They also overcharged us for our equipment.
Jessica FThe clerk, was one of the most pleasant people I’ve ever met very informative and very kind.
Gregory SGood guys working there
Pavlo MThe gentleman was very helpful and pleasant and the location was very clean
Linda WMaybe charge less for the miles. .79$ is a little too much to pay for wear and tear on a truck.
Victor KVery pleased with renting the car dolly very good equipment and the guy who I rented from super nice if you’re in the area stop by Hwy9 Auto get a cold drink or rent a U-Haul I know I’ll stop in from time to time and I’ll do any U-Haul business with him from now on
Jefferey PGood folks on both ends. But we were sent a good ways away to pick up the truck/trailer. And, still had to pay for the extra miles that entailed. Bad enough to pass other locations and use up extra time.
Vance WThe employee at the counter was very welcoming and helpful when the pickup process wasn’t working on my app. He was able to complete the pickup for me on his iPad quickly.
Christopher W