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Sal F
Customer Reviews for Hyperdrive Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
over all the rental was good, the truck preformed well no issues.
Earl GI put that I needed a 10’ truck and originó had a different pickup location to then go to a new location since the one I had chosen didn’t have the 10’ truck just to go to the new one and them not have a 10’ only a 15’ and then I was charged for a 15’ truck and there was gunk in the cup holders and the inside of the back had not been swept for a while. The guy that rented out the truck although he charged me for a 15’ he was helpful when getting the equipment and showed my husband how to attach the hitch for the car trailer
Jillian WQuick check in and out. Great professional service.
JOHNNY BThe person was amazingly awesome, he was really careful about the equipment and the truck we were going to use, he suggested to change the hitch for a better performance, but in a kindly and very respectful manner.
SANDRA LSmooth transaction
DORALINDA BThe owner of the facility was very nice and very helpful. Easy to find location .
DORALINDA BThe prices are deceiving to lure you into renting it. It cost a lot of money when they get through adding all the extras on the bill. You could begin by being honest about how much it is going to cost and not catch people by surprise at the end.
Joshua HShare equipment with other Uhaul dealers so I don’t have to go to three different dealers to get what I ordered months ago.
Rafael FReally great customer service...would highly recommend to anyone renting a uhaul to use this location!
NATHANIEL MI feel Mr. Hargrove does an excellent job for U-Haul.
LINO HIce guy. Was already working. Stopped what he was doing. Hooked up trailer. Thank you.
SCOTT GAddress on website wrong
MARCO TWill take you for all your money
ESTHER GFirstly the contract did not tell us where to drop off the trailer. Had to call Uhaul. Upon arrival, place was closed. Did not answer phone. No instructions as to what to do on site. Called UHaul customer service and was transferred to 7 different people over 50 minutes on the phone. TERRIBLE SERVICE BY UHAUL! Finally left trailer on lot and called UHaul and told them I was no longer responsible for trailer. Would have waited until Monday but contract said to return on 12/28 or there would be an additional charge. What a terrible job not by UHaul!!
David HAir Conditioner was not working. Traveling with windows down for 160 miles, doesn't make for a good ride.
Daniel TFees weren’t charged correctly. Took 25 min when I was the only customer and had checked out online. Didn’t have the furniture dolly and charged me for furniture pads that I didn’t get.
HEATHER Cneed to be clear on what is included in the price.
Kendra JMiscommunication between the equipment that was available and what was provided. Prices also did not reflect what was marketed in preliminary reservation or quote. Using the software/website to upload driver's license and update truck towing capabilities at location was a nightmare. Spent 1-1.5 hours trying to complete reservation (when all information had been provided and completed online and prior to going to pickup) and just be able to use equipment - total hassle from making reservation to being able to use equipment. Not satisfied at all with experience
Gordon MN/A
Geraldine AThe personnel that I dealt with were cordial and professional and sought to supply my request for a vehicle.
Rodney H