After completing the mobile pickup on the app, I went looking where to get the key. There is no after hours key box. Fortunately is was 4:55pm for my 5:00pm pickup. The storage facility closes at 5pm. What would I have done if I were 5 minutes late to pickup my reservation? I went inside to ask where do I get my key and they said they can help me. When I went to return the key on Sunday around 5pm, There was nowhere to return the key. I called Uhaul to let them know that I could not return the key and they noted it. I went on Monday to the Storage facility to return key and told me you have to drip the key through the mailbox slot. That's not a problem if they would have told me tjat or at least put a sign on their door. When I commented that to the IStorage employee, he said Istorage isn't gonna do that.JOE L.
Customer Reviews for I Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Fernando A.
Great service! The employees were timely and very courteous!Takeia A.
We were to pick up the truck at 10am however we waited 20 minutes before someone arrived. The building was locked. We called several time and no one answered the phone. We gave her the drop off location and she did not put in in the system. She had to call us to get that information again. She charged us a different price from when we booked the uhaul. We had a paper to show her but she did not honor the price. Poor customer service.Rhashan B.
Customer did not leave a comment.Jose S.
Customer did not leave a comment.Omar M.
Customer did not leave a comment.Robert D.
Customer did not leave a comment.Skye W.
The cashier at the location I was at was very nice and helpfulWINSTON D.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.Gabriel G.
The vehicle was dirty on the outside. I had to wash the windows and mirrors in order to be able to see. Office was closed too early to be of use and was opened to late in the morning to allow easy pick upJames G.
Customer did not leave a comment.Luis A.