They made a mistake and charged me something they shouldn't have. Now they say they'll return the money to me, but they haven't returned anything. The person who helped me had no experience and didn't know what they were doing.
JOSUE R
Customer Reviews for I Vape And Tobacco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great personal service. Treated me like I was valuable customer and greeted me by name. This is the service I like and they brought it.
CHARLIE CThis location is inside a vape shop. I waited until the associate completed a translocation with a vape customer. Then he got to me. He checked the unit in but told me I would have to wait until he helped the next vape store customer before he could inspect the unit. I found this to be unprofessional and I felt as if my time was not valued. He should have completed my return before helping someone else.
Nathan RThe gentleman that assisted me when I dropped the truck off was a accommodating and understanding of my dilemma.
KATHRYN RThe front cab interior was dirty when I picked up the van, and the van did not have windshield wiper fluid. Otherwise in good condition.
MADELINE RTook awhile to check in the truck because of mistake with contract at origin.
John MThe employees was very helpful and attentive they were very polite and courteous and I'll definitely return and recommend any and everyone to visit this location
ERICA FIf I had known I had to spend time in a vape shop I would never have rented from this location.
PATRICK SCustomer service was very helpful and friendly shot out to the customer service at the vape shop onMall Boulevard he was very helpful and friendly as well. Most definitely will recommend to family and friends. Keep up the good work guys
LATESHA BThe truck ran fine for a several miles then started skipping badly. I was afraid it would leave me stranded on the road therefore It shortened my 24 hour planned use. I returned it back to the location and borrowed a truck from a friend to complete my project. DISAPPOINTED, but understand mechanical failures sometime happen.
JOSEPH NThe guy as very helpful and was able to explain the contract, also gave me a hand hooking the trailer.
Juan LRight side front top and bottom marker lights not working
CARLTON HGreat friendly service with a smilie
LISA CNice people, efficient
DONALD KNot particularly impressed that a vape/smoke shop is the storefront for a U-Haul location.
DANIEL FThe price you get when you reserve it is way higher than what you pay. It says 19.99 but I paid 80 and had to give 100 dollars for a deposit which was given back. I only went a total of maybe 60 miles for a couple of hours. There advertisements is totally different from what you pay so please be ready to pay more. Besides that everything was okay.
LINDA SNice people
Don KSamantha was terrific. However, the U-Haul website showed the location had equipment that was not there. We had to make a substitution that cost me more money
Don KWe reserved a utility dolley, they did have it when we came to pick up the truck. The person at the location overcharged us. We did not ask fir the insurance. She added it without our consent. Our bill was $50 higher than we had been told.
Gail WThere was no brake fluid in the reservoir, nor was there any remnants of ever having brake fluid. The technician had replaced both straps on the trailer for the towed vehicles tires and a breakaway cable that day, yet neglected to check the fluid level. I discovered no fluid after I went through a red light at an intersection because my truck alone couldn’t stop in time. This was an extremely dangerous situation and should never have happened.
WILLIAM JSubmit Refund immediately .
Jerry CNo improvement needed. Excellent customer service.
Shaprie KEasy drop off
ANTHONY CVery good customer service
DWIGHT BJustin was an excellent rep.
Estevan SMake sure all lighting works prior to letting customer leave. Bre was very helpful to resolve the issue but it was a lengthy process.
Caitlin BAt time truck was confirmed by phone, I was not notified dolly and furniture blankets i had ordered were not available. Found out at pickup.
Debra HThe truck was very poorly maintained. One of the rear tires was very low on air, the noise the truck made while driving was like an airplane taking off, and the cargo hold was a mess. It took about 45 minutes to get the truck with a reservation, the staff was not trained at all and the whole process was a mess.
DANNY FThe location and gentleman at the cape store was great! The equipment was not what I had ordered so I have requested a refund in lieu of that. I have a certain professionalism to upkeep with clients and you guys affected that this time around.
Ike K