Customer Reviews for I-12 Sale & Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of I-12 Sale & Service

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Don S.
Rating:

The trailer was located in the mud frozen two tires were flat I had to take time and get new tires put on during my trip which U-Haul took care of very nicely

Barbara A F.
Rating:

Customer did not leave a comment.

AMY LYNN C.
Rating:

Customer did not leave a comment.

Rodney H.
Rating:

See above comments.

Marsha V.
Rating:

Customer did not leave a comment.

Mary B.
Rating:

Do 1/2day rates... Truck was rented out to another person at 4.30 pm... I picked it up at 5.30 am.. And should of had it for 24 hr. But i returned it at 1pm so other people could get it... I asked if i got a discount for 1/2 a day??? Was told no..

Richard R.
Rating:

Customer did not leave a comment.

RUTH S.
Rating:

Not in the town of Stover 30+ Miles away!

don R.
Rating:

The folks here were nice but lacked ability to complete basic fundamentals.

Carol R.
Rating:

Customer did not leave a comment.

Laura W.
Rating:

Customer did not leave a comment.

Dale S.
Rating:

The truck was dirty and had been sitting for weeks since tree debts had been collecting on on the truck for weeks. One of the windshield wipers was not only broken but fell off when turned on. The agent could not print my paperwork so I had to take photos of their computer screen. Nice people , but that is all I can say about this location.

Scott S.
Rating:

Uhaul told us this location is closed. Please stop telling people that, she's been open for you for 20 years!

Phillip H.
Rating:

Customer did not leave a comment.

Barbara A F.
Rating:

Customer did not leave a comment.

Kathy H.
Rating:

The people at the locations were lovely but the help I got from the representatives from U Haul itself were terrible!

thomas W.
Rating:

Customer did not leave a comment.

David S.
Rating:

Customer did not leave a comment.

Jolene E.
Rating:

Customer did not leave a comment.

Rudy N.
Rating:

Customer did not leave a comment.

Gary M.
Rating:

Customer did not leave a comment.

Ronald M.
Rating:

Customer did not leave a comment.

mike W.
Rating:

The nicest people on the planet

Karen M.
Rating:

The woman was very nice on the phone, but she argued over the credit card number even though it was right, then she gave us a key, said she thought it was in the alley and never checked the vehicle with us. It was dirty and there was cigarette ash all over the cab.

glenn M.
Rating:

Customer did not leave a comment.

Barry G.
Rating:

S know what to expect when renting in the future

Chris W.
Rating:

Customer did not leave a comment.

Jeffrey J.
Rating:

Customer did not leave a comment.

mark S.
Rating:

Customer did not leave a comment.

William W.
Rating:

Training appears to be needed.

Phillip H.
Rating:

Customer did not leave a comment.

margurrite P.
Rating:

Customer did not leave a comment.

John K.
Rating:

Fine place.

MATTHEE L.
Rating:

Customer did not leave a comment.

Greg B.
Rating:

I have not received a receipt for total yet to access cost

richard C.
Rating:

Customer did not leave a comment.

WILLIAM L.
Rating:

Customer did not leave a comment.

Karen H.
Rating:

Great people at this location!!!

CHRIS C.
Rating:

Customer did not leave a comment.

WILLIAM K.
Rating:

Customer did not leave a comment.

JOHN K.
Rating:

Customer did not leave a comment.

RUDY N.
Rating:

Customer did not leave a comment.

GAYLEEN S.
Rating:

Customer did not leave a comment.

PAUL P.
Rating:

Customer did not leave a comment.

Greg S.
Rating:

Customer did not leave a comment.

Ricky T.
Rating:

Customer did not leave a comment.

Don D.
Rating:

When I reserved my truck on line I also reserved 2 dozen pads and when I got to this location for the truck I was informed they did not have any pads and never did as they do not carry them there. So I got to drive 20 miles to another store and pay them for pads and then drive back so I could then begin to load the truck. Not a very good start.

FLOYD M.
Rating:

Had to travel way too far to obtain a truck ! 70 miles is not aceptable .

MIKE G.
Rating:

Pull all the U haul equipment out of that place! Left tailamp was not working.

Amanda U.
Rating:

Verify information before just assuming you know for one and two. When the customer is talking don't interrupt them while they are answering questions.

David R.
Rating:

Do not change anything. The service was professional, courteous, and helpful. No problems at all. The people at the Stover location were kind and know their business well. Thanks for having people like this in your organization.

MICHAEL S.
Rating:

Friendly folks, but it ended up taking over 2 hours to do the rental papers. Partly UHaul's fault, partly the local dealer, and partly mine, but this is of course ridiculous, don't you think? UHaul did not provide the support to the local dealer to solve the problems. Traffic control is not open early Sunday morning and UHaul repeatedly dropped phone calls on "holds" and transfers. Also, the trailer was not fastened to my hitch ball. The knob that clamps the trailer hitch to my hitch ball was never moved at all. Fortunately I checked it just before leaving and discovered it was totally loose, and tightened it myself, preventing likely disaster. This happened to a friend of mine earlier this year, at a different UHaul location, which is why I checked it before leaving yesterday. Good thing I did, don't you think?

LINDA H.
Rating:

When I picked up the truck it had 3/16 of gas in tank. I originally had a reservation to pick truck up at "O" Road, Laurie, Mo location. I called Mon 8/12 to confirm (all was good to be @ "O"Road, Laurie Mo on Fri 8/16 am). I called Thurs 8/15 am to confirm "O" Road, Laurie MO pick up location. All was a go at that point. I received a call from U-Haul @ 1:30pm Thurs 8/15 telling me truck I reserved @ "O" Road location had mechanical issues & I would have to pick up in Stover Mo. When I mapquested Stover address on my phone it was 45 minutes from my home. Original pick up location was 6 minutes from my home. Therefore it took me a total of 1.5 hours driving time, not including the poor service at Stover location. When I arrived at 7:45am to pick up 20' truck I was told I wouldn't be able to get a truck the entire weekend because Charlotte (whoever that is) had just left town for the weekend & she's the only one that could handle the reservation. Not a good start to my day. Please have management contact me. I am not available to take calls this week from 7am-6:15pm Tues thru Thurs. Fri I'm unavailable from 6:30am-5pm. My availability would be after 6:15pm-9pm Tues thru Friday or anytime Saturday.

William N.
Rating:

Excellent service I would recommend them to anyone!!!!

robert L.
Rating:

Customer did not leave a comment.

robert L.
Rating:

Customer did not leave a comment.

Debbie S.
Rating:

Customer did not leave a comment.

Lisa M.
Rating:

Customer did not leave a comment.

Laura R.
Rating:

Make sure that all personnel know how to work the fax machine and have been trained in the proper process of rental. It took over an hour to get the truck!

Jerry A.
Rating:

If you can not unlock the door of the truck , lift the door and then it will work.

Michael J.
Rating:

We had to drive 40 minutes out of our way to pick up a truck that was bigger than we ordered. Then we had to wait one hour for the agent to get back to process us.

val K.
Rating:

All was good here. Thank you.

ANGEL C.
Rating:

Customer did not leave a comment.

DENISE B.
Rating:

TOTALLY UNPROFESSIONAL. I had to wait until this guy drove to the store to recieve the truck. then he took MY PAPERWORK saying he needed it to return the truck leaving me with no proof that the truck was in good condition or gased up. NO RELEASE OF ANY KIND! YOU COULD HAVE CHARGED MY CREDIT CARD AGAIN, AND I HAD NOTHING TO SHOW THAT I EVEN RETURNED THE DAMN THING! I had to call and have the release sent to me!

KENNETH Z.
Rating:

Nothing you could change. The location was very remote. I was not familiar with the area when i made the reservation, and was surprised how remote it was. Unless you needed to be in Ivy Bend, I wouldn't suggest this location for general lake area pick-up. The place was very nice, and the clerk could not have been nicer.

William C L.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top