Customer Reviews for IGC Convenience Store and Laundromat
(U-Haul Neighborhood Dealer)

Rating:

1.0

Dear U-Haul Customer Service, I am writing to formally express my deep dissatisfaction with the service I received, which I consider one of the worst consumer experiences of my life. I had a confirmed reservation for an 11-foot truck scheduled for 10:00 AM, which was essential for my move. I had rented a storage unit and needed to relocate all my belongings, as I was leaving the country with a flight booked for 8:00 PM on the same day. I made this reservation well in advance to avoid any issues. However, upon arriving at the location on time, I was shocked to learn that the truck I had reserved was not available. I remained there until approximately 11:40 AM, during which I was repeatedly told to wait, with no immediate solution offered. Eventually, I was given a smaller vehicle as the only available alternative. Left with no choice and under significant time pressure, I had to accept it. This last-minute change caused significant disruption for me and my family. I had to make multiple trips, which led to additional expenses and stress, and nearly made me miss my international flight. What was supposed to be a smooth and organized process turned into a chaotic and costly situation. I do not recommend your services based on this experience. I request a formal acknowledgment and appropriate compensation or rectification for the inconvenience and damage caused. Otherwise, I will be left with no choice but to make my experience public across relevant platforms, as a warning to other customers.

Rating:

5.0

Nothing to improve at this location. Very accommodating dealer. Friendly and enthusiastic customer service. Thanks again.

Rating:

4.0

more informed staff

Rating:

2.0

- the lock box is too high for 5’5” person to torque the lock easily…the lock took at least 5 minutes to get off in cold weather; my hands were freezing. - the site manager has difficulty speaking and writing English; have a quieter location and double check email spelling etc. I never got the text or email for 24 hours and after two attempts, I called the main U-Haul customer service number and someone there did the reservation for me. - the work environment has children screaming (on multiple calls) in the background which made it hard to communicate, - tell renters that when they arrive to pick up truck it may take 30 minutes or longer to provide references (that U-Haul will call while they wait in my case, in inclement weather at 8 am and they would be waking up my references at home) and the online app isn’t particularly user friendly and slow to process data; I also had to three times reenter all the information I gave the person when I rented the truck two days earlier. - we got on the road an hour later than expected due to the delays at the pickup; it meant I missed out on a business opportunity we planned with the truck and I ran into overtime for employees with me. - the truck was great; easy to drive and met our needs.

Rating:

5.0

Be open at the time specified on the web.

Rating:

2.0

Bed of van was dirty. One tire was almost flat. Low windshield washer fluid. Having to guess how much fuel to put in after use is challenging. Every rental should come with a full tank and be returned with a full tank to make things easier. I'm sure this is not the first time you would have received this comment.

Rating:

3.0

I found the accent of the employees difficult to understand at times. Also my receipt I received did not match my visa account statement. It seems that I was overcharged by almost $30.

Rating:

5.0

Provide ramp on vehicle.

Rating:

3.0

The combination locks are difficult to release and are located too high for anyone under 5’4” to comfortably access. Also had to try several times to get the checkmark to work after accepting terms and conditions on the site.

Rating:

5.0

Thanks

Rating:

5.0

Fast and efficient service 👍

Rating:

1.0

never book to this piece of shit service.

Rating:

4.0

I booked self pickup but got there and it wasn’t setup so I had to wait until location opened

Rating:

5.0

Make it possible for clients to rent and return all your vehicles at all pick/drop locations.

Rating:

3.0

I ordered a furniture trolly to rent. It was not provided but I was still charged$7.00 rental fee plus tax The pickup took me 55 minutes due to inability to use online check-in. Most user unfriendly site I have ever been on. Site is great but online rental pick-up is terrible.