Customer Reviews for In And Out 1

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of In And Out 1

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greg H. on

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TRAIN the personal at this location how to run your system for pickups they know nothing. I had to do the entire process over the phone. It took 1hour yo check in which cost me 34.00 because I was marked as late. I WILL NEVER us uhaul again

Laurie J. on

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Pick up took a bit of time but went well. This location is open on Sunday which was very helpful. The trailer was returned a day early. We asked for assistance to lift the trailer off the hitch and we were told it would cost $20. We managed on our own. A receipt for confirmation of return was requested and they said they would not give a paper receipt and it would come email. Did not get confirmation of return and 2 days later got an email saying the trailer was not returned. After my husband called the next day they confirmed the trailer was returned.

Katherine Y. on

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When I got there I was told I needed to drop trailer off at a different location. Then the man came out while talking on the phone and told me that I can leave it. The ticket was never closed out and I only used this for one day!!! I still got called saying my equipment wasn’t returned!!! This is not at all good because I asked the man if I needed anything else and he was like no but if I have issues to call U-Haul which I did that same day!! The ticket was still never closed out!!!

Dennis C. on

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That place messed up every\thing, cancelled the online res and somehow provided with truck without an agreement. No dolly: I got a rolling thing that I didn't want, no full gas tank, got 3/4. Overall they sucked

Marlaina D. on

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Aimee D. on

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They did not help us hook up the tow dolly neaver inspected the tow dolly we had to go back in and ask for help there was not connection wires for dolly, told us to go anywhere in Burlington VT to drop off no paper contract, would not recommend this place

Roger S. on

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John Y. on

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Fast and easy return with mobile processing link.

james H. on

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Nice place

Kendall H. on

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richard M. on

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JOAN F. on

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Mr June is amazing . Great customer service .

Shawn T. on

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Best customer service . Mr June is amazing .

Brock S. on

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I did not receive a gas, damage or any paperwork on pickup. The UHaul was extremely dirty and covered in dog hair. I had to clean it out before I could even use it. The location does not have a Dropbox to leave keys if it’s later to drop it off and wanted to charge more days. It’s 100% a bad experience. The UHaul customer service team, though, on the phone is amazing.

tom W. on

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Jenica F. on

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They were nice people and always helpful. I would use this location again.

Bill L. on

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MOSES E. on

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Roberta P. on

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Andrew H. on

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Derick B. on

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Better trained staff and free upgrade when unit not available. Rip off.

Scott J. on

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I was set to the side twice so that the cashier could take care of store customers. Even though I had prepaid, I was told that I owed another approximate $40. After I refused to pay it, the cashier mysteriously found the mistake. I had declined the insurance, but it had been added anyway even when the website had showed me $0 balance

Cliff K. on

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Micheal L. on

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My pick up the lady had no idea of what she was doing misput info then gave wrong pricing cost me three times what I was told it would cost

Michael S. on

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Great location but parking is terrible. Employee service was outstanding!

mark R. on

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Bruce P. on

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James R. on

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Timothy C. on

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