Customer Reviews for IStorage
(U-Haul Neighborhood Dealer)

Rating:

2.0

Y’all charged me a cleaning fee even tho I cleaned it myself I paid for 12 miles and Dey charged me an extra 4 .. so needless to say I am very unpleased

Rating:

5.0

Better method for the gas refill can be researched. Customers either overfill most times or occasionally underfill the tank

Rating:

4.0

The ramp kept getting jammed.

Rating:

5.0

Gas Mileage

Rating:

3.0

Taking those pictures when you return the truck is dangerous if returning at night and unnecessary.

Rating:

2.0

First of all, I did drop off after hours so I didn’t expect anybody to be there. It was one hour after I was supposed to drop off. I knew that there was not going to be anyone because I expected to drop off late due to the fact that I had to drive around and find a place that I knew would accept U-Haul. But upon arrival, the dropbox did not have any place With the scanner barcode for me to give the key back. that was a total inconvenience. I wouldn’t have had to do that if the lady would have did what she said that she was going to do by allowing me to choose the address that I would drop it off. I am in a brand new neighborhood and I asked her to allow me to find the nearest U-Haul drop off close to my house, by giving the option for me to choose when I purchased the U-Haul. She didn’t do it so therefore I was charged an obscene amount of money for no reason that was a total inconvenience. It was a lie, and it was very rude. This was the worst U-Haul experience I ever had. It almost makes me question using you guys again.

Rating:

5.0

Nothing at this time

Rating:

3.0

Was given wrong truck and information on paperwork was wrong

Rating:

5.0

Everything was easy! The person that helped us at the front was awesome, very helpful and thorough!!

Rating:

5.0

Thank you

Rating:

5.0

The representative was very helpful and professional. He answered all of my questions and even asked me if I wanted a storage unit and provided pricing. Thanks!

Rating:

1.0

When I showed up 20 minutes after opening, there was a note on the door that they would be back at 11:30, when the apparent manager exited the door. She told me to drop the keys in the box and she would receive it when she returned. I told her that I wanted to answer any questions in relation to the millage, I drove over 1000 miles and navigation to me there one way and brought back another. Again this lady had no care about my needs as a Uhaul client and her expression and tone was that what she was doing was far more important than me. Her attitude was the same "don't give a shit about you" as the first woman and will be the reason I never shop Uhaul again. I'm done!

Rating:

5.0

Easy assessing highly recommended

Rating:

1.0

Don’t charge people unless they authorize payment for agreed terms.

Rating:

3.0

Employee rented me a unit with the box dirty with concrete and drywall material offering a discount to take the unit. Sweep and power washed the inside and ramp saving me $10. Thanks for the service.

Rating:

1.0

Get their products that they paid for to them. Pads for moving as promised. My furniture was damaged. I left hours later due to not being able to retrieve my key from the locking device. I'm still so very ay. I'm 69 years old and don't need this aggravation!! I'll never rent U-Haul anymore. Leaving so late and missing my appointment.

Rating:

3.0

If the U-Haul place has self-service, it’s best to have an employee there to help the mobile check in. I did not get the gate code to get the U-Haul keys and thankfully an employee came in early at 9 am when the storage place opens at 10 am. She was able to get the code and give me the keys. If she wasn’t there, I would’ve been waiting. Please make mobile self checkin easy to have an employee on standby.

Rating:

3.0

Only problem I had was the dolley wasn’t on the truck. With made us have to pack everything. Very stressful moving into a dorm room. Which I paid for it and didn’t receive a refund! Everything else was perfect.

Rating:

4.0

I have paid and at the end it was trying to charge me again and it did not have a full tank of gas. A quarter tank was missing of gas and I paid 100+ just to use it for one hour.

Rating:

5.0

I received great customer service.

Rating:

1.0

Over charged after they took my reservation quotas and made a awhole new one after I had this original one reserved for 3 weeks and I still haven’t been refunded my deposit money yet either. Waited half an hour outside the store before they would let me get in to get my reservation

Rating:

1.0

I agree with another review that the Employee wasn't familiar with her job duties. It took forever to do the paperwork to get the truck. There were 2 employees. There was a women waiting in line behind me, instead of the second employee stopping what she was doing with a door she just continued to mess with it making the women wait. Also make sure to check the fuel gauge before leaving that it matches what's on the contract. There was 3/4 of a tank when I rented. Returned it with 3/4 of a tank got charged 18.00 and change for fuel. I asked why? she said it says there was 7/8th on the paperwork. My fault for not checking, but it only had 3/4 when I got it. One last thing, hope you don't have to call them, it's a nightmare to get this location on the phone. Not to mention the automated service when you need a person to answer the phone is horrible.

Rating:

3.0

Employee wasn’t really familiar with her job duties 100%. It took too long for me to get a U-Haul. I was running behind time of moving out of a suite in a timely manner due to the overwhelming wait.

Rating:

5.0

Need bigger Dolly's but excellent service from the ladies at this location. 🌟🌟🌟🌟🌟

Rating:

5.0

Keep the maintenance up on the equipment because it was several vehicles trucks were down.

Rating:

3.0

The staff was generally nice, but the business is not good. The hours of operation are insufficient. The self-drop return of vehicles is unacceptable considering that I have NO trust in UHaul; this compels me to do an in-person return. Truck was dirty and noisy and bumpy. Needed repairs to the shock absorbers. Also, pricing is FICKEL; the $19.95 day rent was large print but the "plus fee for mileage" required a magnifying glass to read. Also, they were requiring me to return the vehicle in way less than the 1 day. Thus, the $19.95 price for one day becomes a LIE. Uhaul needs external business consultants to come in and overhaul your business model to one that is honest, civil, and transparent.

Rating:

5.0

Super fast and friendly staff.

Rating:

3.0

The app is horrible

Rating:

2.0

Improve app and follow what we need in it

Rating:

5.0

She was very helpful n friendly! Super 😊

Rating:

2.0

I chose the contactless pickup and the app indicated the keys were in the back of the truck. After several minutes of looking turns out I still had to get the keys from the person in the front desk. App is useless. I turn the truck on and it’s practically empty. I return the truck with almost half a tank and I get charged a fuel fee? Makes no sense. Reached out via email and haven’t heard back. Definitely scamming their customers.

Rating:

2.0

Vehicle was duty and has mechanical problems. The only reason why I drove it was because there was no other option!! I request a partial refund of $50. Marcus Alexander 8315 Malardcrest dr Humble, Tx 77346

Rating:

1.0

Assure that everything is ready to go for the customer. Nothing was ready, no one was there working. Had to wait over an hour and still got charged for 2 days. Horrible experience and I wouldn’t recommend anyone to rent from that location.

Rating:

4.0

they didn't finish my drop-off at the time I left the van there. Instead, it took them 2 days to do so and that caused an error which they charged me extra miles for my rental. This happened because it took them 2 days to finalize the process, so I believe they used somebody's else miles when they took care of my rental. This made me spent time on the phone in order to solve this problem.

Rating:

5.0

Lovely service all around would definitely do it again thank you so much great service 5 stars

Rating:

3.0

Please clean trucks before rental!!!! Ours had a horrible urine odor and the air did not work

Rating:

1.0

Truck was open, not well-kept, and all the items requested were not available dollies, appliance, dollies, and other items missing from my order. Call customer service provided with the wrong information. No good.

Rating:

3.0

I would like a discount that truck was DISGUSTING AND HAD A BAD ASS ODOR INSIDE LIKE MUST AND CIGARETTE SMOKE:..: the inside of the truck from and back was caked with mud

Rating:

1.0

Rented a dolly but there was none available and not sure what the additional charge after paying the first charge was for

Rating:

3.0

I had a previous reservation at another location. I showed up an hour and a half after I scheduled to pick up the truck to find out they gave my truck away. I rented the truck for 24 hours and nowhere did it say If I wasn’t there by a certain time they would release my truck. I was not notified of this either and didn’t find out until I was there to pick it up. I assumed since I had a reservation for the entire day, that I could pick up my truck when it was convenient for me. I had to get a smaller truck and make more trips.

Rating:

5.0

Great Service Joshua was pleasant and patient not only with us but with the prior customer as well.

Rating:

5.0

Great staff, professional run company.

Rating:

5.0

Friendly and helpful service.

Rating:

5.0

Nothing

Rating:

1.0

Have correct sales associate managing the the location. I wasn’t able to use the truck and they still charged me.

Rating:

3.0

Better instructions on picking up

Rating:

3.0

Restroom needs cleaned and no toilet paper.

Rating:

3.0

They should have all supplies that have been reserved on site. I had to go to another uhaul to get the dollies I reserved and it shouldn’t have let me reserve those if they didn’t have them. Moving is stressful enough without having to go to another location to get the tools we needed to move

Rating:

3.0

Vehicle was not clean or in good condition. It had damage to the roof that I did not see until I got the truck home and I had to repair it with flex tape to keep water from getting in. Also the A/C worked intermittently and we had issues with the loading ramp working smoothly.

Rating:

1.0

Customer service is poor. Worker was not professional at all. Bad experience overall

Rating:

4.0

The counter agent was very friendly and courteous

Rating:

5.0

Was in and out very courteous.....

Rating:

2.0

Clean and sanitize inside the cabs , especially with covid going around

Rating:

5.0

NA

Rating:

5.0

Truck I use smell like someone smoke cigarettes inside .y'all have stickers showing dont smoke inside just use some to take smell out..do to people have allergies and sinus..Let customers know there no smoking inside truck..

Rating:

5.0

Consider lowering the cost of rental.

Rating:

1.0

Location charged for 4 gallons of gas even though we returned truck with 3/4 tank full which was gas gauge when we picked up truck. Mileage billed was over the mileage used. Management is not honest, will not use Uhaul again

Rating:

5.0

Very satisfied

Rating:

3.0

This location was good the clerk was very helpful considering I would never recommend Uhaul to anyone but if I had to I would recommend this one.

Rating:

4.0

Inside of truck was filthy...old french fries, smears, etc. Although told that for transcontinental rentals, 'newer equipment' was typically provided, the van we had had >108,000 mi and towards the end evidenced transmission issues. Unclear why cruise control is not available to aid in maintaining safer travel instead of fighting a gas pedal for 2200 miles.