Customer Reviews for Ice Man Automotive

This pickup/ drop off was very unprofessional and uncomfortable. I had to go inside a home and enter a bedroom where the computer was located. The home was not upkept and the driveway was very very muddy.

I made a reservation to pick my trailer in zanesville Ohio however was called the day before and told I would have to drive 40 minutes away to get it. The representative Angel who contacted me was not receptive and not compassionate. She was rude and short with me. Basically saying I had no other options and she didn't know what to tell me. What was the point of the reservation? This really messed with my schedule and made a hardship to get the trailer. When I arrived to the new location to pick the trailer up they could not get internet access and was forced to wait 35 minutes while he messes with gaining access to the internet. He eventually had to go through his phone to load my info which I felt was unprofessional and not safe. The entire experience was horrible and stressful. I would welcome further communication about this poor experience

Facility is a little crude looking, but service was top notch and was totally prepared for my arrival and pickup. Service bring the priority, this facility met all criteria, I would use them again

the truck was not where I had reserved it. I had to pick it up a day earlier and out of my way. when I got there no one was available to take care of me . I had to wait an hr .you have a problem, you need to have equipment available where you contracted it to be

Make less paper work and more get n go the owner were very courteous and friendly and would go back again and again

Language (f.... and JC) was used frequently and being I am a Christian I felt especially using Jesus name that way was offensive