Had to wait too long to get the truck due to this location being inside a gas station where many customers came in to buy things. So the guy at the register had to pause filling things out multiple times so that he could ring up customers. Also, added supplies/equipment were not already packed inside the truck. I had to bring them out to the truck and load them myself.
JUSTIN M
Customer Reviews for IdaGo 2
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer service and the second location was good. I couldn't pickup the truck at my first location. I was also very frustrated with the app experience. It wasn't very intuitive and made the checkout process long and arduous. I had to go through the wizard a few times to just rent the truck and become verified, which made the experience painful - so much so that I may not use Uhaul again
Rusty PVery easy check-in, no problem. The gentleman that helped was a very nice, personable individual.
CYNTHIA RI was impressed with the van truck I rented. Would do so again.
RALPH M