Customer did not leave a comment.Jorge R.
Customer Reviews for Ideal Fine Foods & Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
1. Have vehicles with functional locks. 2. Do not double book your vehicles 3. Supply the requested items that were confirmed when ordering. Don't just leave your customer without Dollie's or expected equipment, etc. 4. Don't have a pre check in when you have to check in in person. 5. Don't make the customer be responsible for all check in and use their own smart phone device. This Disadvantages customers that are not tech savvy or don't have data coverage. Not very accessible to many customers. 6. Overall a very poor experience. I have already told a number of friends not to use your service. 7. I prechecked in and it still took me over 30 minutes to acquire the vehicle with none of the necessary supplies available (Dolly and blankets)Rayond G.
Customer did not leave a comment.Rudransh T.
Turn light right rear is not work, from I take this cargo van. But in general is okay the service. Elkin Monsalveelkin M.
Customer did not leave a comment.Ryan M.
Customer did not leave a comment.Mario M.
Customer did not leave a comment.agostino C.
Customer did not leave a comment.Andrew A.
Customer did not leave a comment.Raj D.
The locks to get the key are very picky and difficult to open however the location was close to where I was located. Truck was clean for me, and I kept it clean, big enough for everything in my apartment as I was moving. No moving blankets or anything as requested, and they told me the day before it was moved from in person pickup to online. Online process was smooth otherwise and everyone on the phone was helpful.Elissabeth A.
Customer did not leave a comment.Nabil S.
Customer did not leave a comment.baver T.
The reprenstative was unprofessional . Not even greet . He was assuming that I am theif .He is behaving like doing favour to me. May be I will stole the vehicle . Your system should know that I am regular customer.Manpreet S.
The gentleman from the location was very kind and helpful.Caterina T.
Customer did not leave a comment.ROBERT G.
Customer did not leave a comment.Iftekhar I.
Nothing. The owner at Ideal Fine Foods and Convenience was very helpful when I needed help with returning the truck. They were very understanding. I highly recommend renting from this place. Thank you!Mikaela B.
I wanted a 9ft van and even booked it on a call after they said that it's available and when I went there they said we do not have a van available and thay cancelled my booking.PAWANDEEP S.
Customer did not leave a comment.Abir F.
Customer did not leave a comment.Rahil H.
My pickup location got changed the night prior to pickup date. This inconvenience was a hassle as I ended up at the original location i chose only to find out that my truck was not there (apparently got stolen the night before) and the location was thus moved. This wasted 30+ min of my scheduled time which i found very unfair. I wish better communication was put forward for this. No compensation was provided.NINA A.
The person was extremely helpful. Bless himUmaire E.
My credit card was charge more than the amount of my receipt. Why? The clerk was helpful because the website would not work. It was not able to determine my location for pickup or return even though my settings were on, and the directions on the website to correct this were wrong. My teenage son was able to tell me how to fix it when I got home. If you want people to use the website, you need to make it more user friendly. Not everyone that rents a truck is 25 and tech savvy.DEBORAH M D.
Customer did not leave a comment.Marco V.
Customer did not leave a comment.SANJEEV M.
The lock on the lock box was way too difficult to open!!Siamak B.
The agent was really helpful, and I appreciate him. I recommend this location and give five stars to him. Thank youMahan M.
Customer did not leave a comment.Roy B.
Customer did not leave a comment.MARCELLO T.
Customer did not leave a comment.CESARHUMBERTO P.
Confusing to check in the guy that works there very helpful but on line check in not convenient called your 1800 number on hold for 30 min send the live chat message never got response back all the check in I did b4 the time for pick up wasn't in the system had to do it again and the store guy helped meSEJLA D.
Customer did not leave a comment.Jovenal C.
Location wasn't the issue. The app is pathetic!!! I had to constantly use the uhaul.com website to process my pick-up/return. An embarrassment. I'd rate the app 0/5.Phil C.
I asked for 2 dolly's and was told I would be charged for 2 dolly's but I didn't get any dolly's and was charged for 1kevin R.
The customer service was amazing, the guy was very helpfull and kind.Fatih K.