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Antonio D
Customer Reviews for Ideal Fine Foods & Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was friendly and helpful
nicola DIt was very difficult to get the key from the lock box.
Ivano PThe service was excellent overall, no need
Bobby Fwe booked for 2 hrs & was charged for 4 hrs.. We booked 9 cargo van for - $0.79/km, but we were charged as $1/km. u haul has no control on local vendors in canada, Every time these people cheat us, This location is pure sweet poison. They over charged me $60 plz refrain from this location. i need refund u haul , i posted same on twitter.
Nitish AExcellent customer service. Fast, efficient and friendly. Highly recommend this location.
VINCENT EVery professional!!
Comanel Deverything was quick and simple with the online booking
LUIS FGood service
ALI AThe clerk I dealt with was beyond rude and not caring or helpful whatsoever! I would avoid this location and U-Haul in general from this point on! My entire experience in this simple rental has been horrendous from beginning to end. Every single person I dealt with was inept.
CALOGERO VThe neighborhood owner was very rude. He overcharged me for coverage and fuel, even if I declined when booking online and fueled the equipment up to how much it was when I took it. I would never recommend somebody to use it ever again.
Jeet KYour price is to hy, i not renting again from uhaul.
Edson DNot everyone has wifi data. But I still got help with wifi for pick up of van
Ricardo WThey charged extra and not transparent with information
Geetanjali SThe mobile pickup and drop off takes a long time. I effectively only got 3.5 hours because of the delays in pickup approval and got charged extra $1.5 for the login delay after I reached the place for drop off
JOSE PConvenient location, Van was clean and ready upon arrival. Very efficient process to pick up and drop off.
Alfie MThis Location Representive Friently Poliytly and more then Profesional. Keep going like this. Good luck UHAUL Team…🙏🙋🏻
Nadir BThe person staffing this location is friendly, fast and efficient.
Ioannis VNothing, my experience was amazing! I have rented uhaul trucks from other locations and this one was by far the most clean and newest one I have rented. The man working there was very nice and it was a very smooth and easy experience. Location is so convenient too. I'll definitely go there in the future and recommend other customers too.
Melanie B1. There was damage on the vehicle and the photos provided in checkout did not show the damage 2. I had trouble with the lock and had to ask the attendant to help. If this had been after hours, I would not have been able to checkout the van. I suggest a video on how to operate the lock.
JOSEPH AWarm and cooperative interaction, trustworthy and reliable.
Nazilin AVery nice experience.
Nazilin AApp is terrible and always keep hanging.
Steve CBest service
HASAN YThank you Asan
TIZIANA MProcess went very well no hitches which was good
Gerry IPerhaps more vehicle sizes at this location.
Paul GAttendant needs ti hone up on his people and customer skills. Somewhat rude and nit the warmest with greeting and dealing with customers!!
Angelo MThe owner was very kind and patient while helping find me equipment after a previous reservation at another location had fallen through.
Michael KI found Owner of business who is representing uhaul is not friendly and un professional in his communication.
Mohammed KThe gas tank should be full when the customer starts the trip. It makes things easier.
Ashkon HVery professional staff.
Harnandan SIndividual at the store was not customer friendly.
DEVARO BI was over charged
Natasha JGot rerouted here from the original pickup location as we were trying to use the mobile pickup option. Somebody confirmed mobile pickup with me on the 22nd (in the notes) and when we came on the 25th was told that location doesn't support mobile pickup. An amazing agent over the phone found this location with a van available for me to pick up right away. If not for her I would be very stuck! She deserves all the praise.
Andrew SThe overall experience was easy - I would say the price was higher than I wanted to pay to use a truck for 2 hours. I’d probably look for something cheaper next time.
Julie OMake sure vehicles are good working order. My rental had battery issues the entire time I had it rented. Called roadside assistance once and then had to boost the battery twice. Not that ideal!
Andy B1. Have vehicles with functional locks. 2. Do not double book your vehicles 3. Supply the requested items that were confirmed when ordering. Don’t just leave your customer without Dollie’s or expected equipment, etc. 4. Don’t have a pre check in when you have to check in in person. 5. Don’t make the customer be responsible for all check in and use their own smart phone device. This Disadvantages customers that are not tech savvy or don’t have data coverage. Not very accessible to many customers. 6. Overall a very poor experience. I have already told a number of friends not to use your service. 7. I prechecked in and it still took me over 30 minutes to acquire the vehicle with none of the necessary supplies available (Dolly and blankets)
Rayond GTurn light right rear is not work, from I take this cargo van. But in general is okay the service. Elkin Monsalve
elkin mThe locks to get the key are very picky and difficult to open however the location was close to where I was located. Truck was clean for me, and I kept it clean, big enough for everything in my apartment as I was moving. No moving blankets or anything as requested, and they told me the day before it was moved from in person pickup to online. Online process was smooth otherwise and everyone on the phone was helpful.
Elissabeth AThe reprenstative was unprofessional . Not even greet . He was assuming that I am theif .He is behaving like doing favour to me. May be I will stole the vehicle . Your system should know that I am regular customer.
Manpreet SThe gentleman from the location was very kind and helpful.
Caterina TNothing. The owner at Ideal Fine Foods and Convenience was very helpful when I needed help with returning the truck. They were very understanding. I highly recommend renting from this place. Thank you!
Mikaela BI wanted a 9ft van and even booked it on a call after they said that it’s available and when I went there they said we do not have a van available and thay cancelled my booking.
PAWANDEEP S