Customer Reviews for IGoMobile

The posted closing time was 7, so I made a reservation to pickup at 6:30. When I got there (on time) everything was locked up (locked and gated). I had to go through the app which was REALLY bad. I loaded and reloaded my drivers license more than 4 times. The person on the phone was great but the person on chat was not good. When I returned the uhaul the next day, the door was locked but not gated. No one came to the door when I knocked (3 times). I finally checked back in on line. The online experience took just over an hour the night before but returning was quicker. Overall, I'll be looking for a competitor if I need to rent a truck again. Your person on the phone was really good (professional and helpful) but it just doesnt make up for everything else.

I didn't have any problem dropping off the truck but I backed into the last parking space available. There was another customer that arrived a few minutes after me...I'm not sure where he ended up parking???

These people were the best. Friendly and informative. Don't know the guys name I spoke with on the phone a couple of times, but he was very helpful. The female working behind the counter when I arrived was just as friendly and helpful. 'Thank you both.

Everything was great!

Everything was fine until it was time to return the truck, it took me almost 2 hours to do it. It took me 30 minutrs to get someone on thr fhone, the agent was very helpful but itt of anothet hour to get the problem solve. The issue was that for some reason uhaul was not able to identify my location and nothing was wrong with my fhone.

this location needs better customer service. employee is an overall burnout, like perma brain fry, but he aight. everything else great tho!!!

I returned my rental at the designated location and the allotted time, of 10:00A.M. Upon arrival, I discovered that the location was still closed. There was another customer at said location to pick up his rental. He could not pick up his Uhaul and I had no parking space to drop off my rental. The other customer was on the phone with someone from the location and they informed him, that they would not make it to the office until 11:30-12:00P.M. range. If this is the standard of service from Uhaul, this company will no longer exist in 5 years.

I was cussed out by the employee there he was very rude and disrespectful its horrible that after working hard all day in my heavy move I still had to experience someone cusing me out!! This should NOT BE ALLOWED YOU DONT WANT TO WORK STAY HOME THERE ARE MILLIONS OF PEOPLE WHO DO NEED TO WORK!!

In a bad part of town. Nowhere to park truck on property, had to park on the street. Several U-Hauls were parked on the street. The inside of the business was clean and the gal at the desk was friendly and helpful.

We did not have all the equipment we rented in the truck and were still charged for it.

Truck was clean and ready. Very nice customer service

The stupid uhaul app wouldn't let me enter mileage on my phone. I tried 7 or 8 times - definitely a glitch/bug, 0s (zeros) did not work. So .... I could not check in by mobile and you charged me an extra $20!!

Non issues at all. Easy and exactly what I expected.

The location seemed to have a lot going on. We never went inside. The person outside came and checked everything in. Overall - it took less than 10 minutes to return which was nice.

Horrible experience, I was greeted by a dog which I believe is highly unprofessional! The worker seemed high and very dirty. He was unconcerned with the miss-communicated information that he provided via phone.

First, let me state that we had called this specific location to ask about drop of hours and the manager who answered the phone was very helpful and accommodating. Unfortunately, upon drop off, the staff member who was working was extremely unprofessional. When arriving, the office smelled strongly of marijuana. The staff member, a white male, age 25-30, light brown braided hair was clearly under the influence and did NOT provide even subpar customer service. He did not provide a greeting, upon walking outside to view drop off area, he blasted the outside speaker with techno music which didn't allow for clear or effective exchange of communication. Just plain rude. He then proceeded to tell me that this site wasn't where we were suppose to drop off the trailor despite our paperwork. That his boss would take care of it; unneeded information. He insinuated that we were an inconvenience. He asked us to park in front, then asked us to move, then asked us to move forward, then move the trailor backward and so on. All uneeded as we ultimately parked exactly were we were in the first place. He didn't even communicate that the drop off checklist was complete, he simply walked inside and blared the music again. I assumed we were done. Needless to say, it was VERY unprofessional and disappointing. The entire experience. This individual should not be working with customers or be representing the U-Haul brand. Ever. You'll lose buisness and also get a bad review. Again, the manager who we spoke with on the phone was helpful. It was just the evening staff that was TERRIBLE.