Customer Reviews for Immaculate Koncepts
(U-Haul Neighborhood Dealer)

249 reviews

155 E Fairmount Ave   Lakewood, NY 14750

(716) 665-1142

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(716) 665-1142

155 E Fairmount Ave
Lakewood, NY 14750

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–4 pm
  • Sun: 10 am–2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is just a small place with a few trucks and trailers. The owner is exceptional, knowledgeable, helpful and friendly. I'd go out of my to rent here when I'm in the area.

Brad B 
Rating:
3.0

Customer did not leave a comment.

Yaddiel B 
Rating:
5.0

Always great service at this location

Thomas G 
Rating:
5.0

Alway great service at this location

Thomas G 
Rating:
5.0

Customer did not leave a comment.

Laurie B 
Rating:
5.0

Nothing, thanks to Rob for the courteous and efficient service at pickup and drop-off.

Jeffrey C 
Rating:
5.0

Customer did not leave a comment.

Duane J 
Rating:
5.0

Great and easy experience! Extremely friendly and quick service!

JARROD C 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

The only comment I have is that when I rented the equipment online I picked a location (as instructed) of where I could pick it up and drop it off and that didn't happen. I had to go elsewhere which was an inconvenience.

Amy C 
Rating:
5.0

Very good thanks see you soon

Ricardo H 
Rating:
4.0

Dropped off after hours.

Bruce B 
Rating:
5.0

Customer did not leave a comment.

Pamela C 
Rating:
5.0

Great Experience

Steven P 
Rating:
5.0

Mr. Robert Triscari has very nice customer service and runs his business with professional ease. He is kind and friendly to get things done as planned. Thanks to Rob, my move went smoothly. DAN DAVIS

Dan D 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
1.0

Truck was not perfect condition at rental. Rob expects perfection at return.

Donald L 
Rating:
5.0

Really impressed by service. Excellent value proposition. Extraordinary staff. Only wrinkle was web site. Clunky and unresponsive.

James P 
Rating:
5.0

Customer did not leave a comment.

Timothy V 
Rating:
5.0

Customer did not leave a comment.

Quentin O 
Rating:
5.0

Customer did not leave a comment.

Michael B 
Rating:
5.0

Customer did not leave a comment.

daniel r 
Rating:
4.0

Support Rob

Joseph H 
Rating:
5.0

Customer did not leave a comment.

Rodney S 
Rating:
5.0

Customer did not leave a comment.

Olin R 
Rating:
3.0

Be available during posted hours. I rushed to get the trailer returned during open hours, only to find the location closed. This is the second time this has happened. No answer/ callback on the posted phone, either.

DAVID C 
Rating:
5.0

Never any problems when using U-Haul

daniel r 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Andrew P 
Rating:
5.0

Customer did not leave a comment.

Diane F 
Rating:
5.0

Customer did not leave a comment.

Beth R 
Rating:
5.0

Great fast service!

Collin G 
Rating:
5.0

Very easy no hassle drop off.

David P 
Rating:
5.0

I have probably rented moving trucks and trailers at least a dozen times over the years and this rental was probably the easiest and pleasant ever. Owner was very personable and professional

Jeffrey B 
Rating:
5.0

Customer did not leave a comment.

Darrell J 
Rating:
3.0

Location not open during normal business hours as advertised

Joshua K 
Rating:
4.0

Customer did not leave a comment.

Brian G 
Rating:
5.0

Customer did not leave a comment.

Bonnie H 
Rating:
4.0

Customer did not leave a comment.

ANN G 
Rating:
5.0

Customer did not leave a comment.

Crystal S 
Rating:
5.0

Very easy to deal with and very courteous. Would highly recommend to anyone looking.

tricia d 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

Debbie W 
Rating:
5.0

Customer did not leave a comment.

REID S 
Rating:
5.0

Good customer service and very helpful.

Jennifer B 
Rating:
5.0

Customer did not leave a comment.

Alan F 
Rating:
5.0

Customer did not leave a comment.

John K 
Rating:
5.0

My experience as a customer was top notch! Rob went above and beyond helping me with my move. Thank you!

Eric S 
Rating:
5.0

Customer did not leave a comment.

Parrish K 
Rating:
4.0

Customer did not leave a comment.

JENNIFER L 
Rating:
5.0

I walked in off the street and was able to get a truck to get my kitchen cabinets home. It was fast, easy and cheap. Couldn't have worked out better.

Keith K 
Rating:
5.0

Customer did not leave a comment.

Naravahn P 
Rating:
5.0

Rob the owner was great had everything already done when i got there to rent. Rested the truck 10' box truck. Loved being up so high! I had a great experience thank you!

Erin R 
Rating:
5.0

Customer did not leave a comment.

Alec A 
Rating:
5.0

I was treated very well. I was informed about the equipment and installation of my trailer hitch was on time, my 4x 8 was ready when I needed it. My return location was the one I wanted. The U-Haul towed great. I had no problem pulling it. I returned the U-Haul by Noon on the day I arrived and unloaded. Thank You for everything.

Nancy M 
Rating:
5.0

Everything was perfect! thanks.

Bradley S 
Rating:
5.0

Customer did not leave a comment.

Steve C 
Rating:
5.0

Customer did not leave a comment.

Jim S 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
5.0

Very helpful, friendly and polite 👍👍

John K 
Rating:
5.0

Very welcoming atmosphere, helpful and informative👌👌

John K 
Rating:
5.0

Customer did not leave a comment.

THOMASJ M 
Rating:
5.0

Customer did not leave a comment.

Bill M 
Rating:
5.0

Customer did not leave a comment.

irene g 
Rating:
5.0

Great service

john v 
Rating:
5.0

Nothing this place makes sure u get what u need .thank you

Joy F 
Rating:
4.0

Customer did not leave a comment.

Wesley s 
Rating:
5.0

Customer did not leave a comment.

ANNETTEMARIE A 
Rating:
4.0

VERY easy, painless drop-off

SCOTT M 
Rating:
4.0

Customer did not leave a comment.

CATHY P 
Rating:
5.0

The owner of this location was on vacation. The online check in had a 38 minute wait. I called the owner and he checked me in from his device on his vacation! He was so helpful and willing to do what he needed to do to get me on the road. Excellent customer service!

SHERRYP O 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
5.0

Customer did not leave a comment.

JOHNALLEN K 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Y 
Rating:
5.0

They were very nice to me even. When I was late dropping off the rental. I really appreciated their kindness. It went a long way. I would recommend this place to rent any kind of uhaul, storage space or just getting your stereo system upgraded. Very kind. I cannot say enough especially in this day and age when everybody is in a hurry to get to the next place . They took the time to make sure I understood and rented me a storage place. I recommend you check them out for yourself. *****thank you from the girl with the tumor.

Nikol S 
Rating:
1.0

I am not happy at all, when we did the agreement we had said for two days that was our impression as to what we paid for and they only charged for one day so we did not get our full deposit back! When we needed it back! So no would not recommend to no one!

Nancey P 
Rating:
4.0

Customer did not leave a comment.

DANIELSCOTT M 
Rating:
5.0

Customer did not leave a comment.

greg l 
Rating:
5.0

Customer did not leave a comment.

Steven C 
Rating:
5.0

Excellent customer service...Rob is great to work with.

Albert S 
Rating:
3.0

Customer did not leave a comment.

JUDYFAYE N 
Rating:
4.0

Customer did not leave a comment.

Marianne K 
Rating:
5.0

Very helpful

MATTHEWRAY L 
Rating:
5.0

Customer did not leave a comment.

Jessica B 
Rating:
4.0

We needed the van to deliver some things to Chautauqua and pick up some things at Home Depot in Lakewood, so the location for this was very good.

David S 
Rating:
5.0

Customer did not leave a comment.

Laurie H 
Rating:
5.0

Not much room for improvement, they were excellent

MARCJOSEPH D 
Rating:
5.0

Customer did not leave a comment.

Thomas M 
Rating:
5.0

They guy at the drop off location was great. He came out of the office to meet me when I pulled into the lot. Very good personality, made me feel like I wanted to come back and do business at this location again. That's how it should be! Thank you.

Philip M 
Rating:
4.0

Customer did not leave a comment.

Jonathan A 
Rating:
5.0

Customer did not leave a comment.

RICHARDT B 
Rating:
5.0

Customer did not leave a comment.

DAKOTA O 
Rating:
3.0

Customer did not leave a comment.

Dana E 
Rating:
5.0

Customer did not leave a comment.

RANDALLWAYNE B 
Rating:
5.0

Very friendly and accommodating service. I will always go there in the future.

DANTONJ H 
Rating:
5.0

Customer did not leave a comment.

richard e 
Rating:
5.0

Staff was very friendly and helpful!

Patrick B 
Rating:
3.0

Rob Triscari was a bit short with us as we returned truck and auto transport in... and a day earlier. He indicated that he was surprised that the truck we had was used for a one way. He also stated that the equipment was in good shape,within mileage, clean and full tank. He said that we should receive our $100 deposit within 5 to 7 days. We have not received yet. Could you please check into this please? My email is on file....mcvicker.susan@yahoo.com , or 620-480-8157. Thanks for your help.

Michael M 
No reviews have been submitted for this location.

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