Customer Reviews for Immaculate Koncepts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Immaculate Koncepts

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JOE G.
Rating:

Customer did not leave a comment.

Randall B.
Rating:

Customer did not leave a comment.

antonine M.
Rating:

Customer did not leave a comment.

Mike A.
Rating:

Customer did not leave a comment.

Craig C.
Rating:

There should be a jack or something available to help lift the trailer off of the vehicle. I'm not in bad shape, but I could not lift it myself. It took me 45 minutes messing with my jack before I was able to lift it off (hurt my back).

Steven C.
Rating:

more inventory on hand

Joseph H.
Rating:

Customer did not leave a comment.

Thomas B.
Rating:

Customer did not leave a comment.

Anne K.
Rating:

cannot think of anything. It was an enjoyable experience

Taylor K.
Rating:

This person was "too busy" to enter me into the system when I returned my vehicle and ended up submitting me in the next day. I was charged for an extra day and for extra coverage and spent the day on the phone with customer service. This location "didn't know how to refund my money" and so for that fact, I wouldn't recommend this place to a friend.

Shelley J.
Rating:

Exceptional customer service!

Gary S.
Rating:

Customer did not leave a comment.

David K.
Rating:

No improvements necessary. Agent was friendly and helpful. I watched him prep a trailer for another Customer...very thorough with good explanations.

Steve C.
Rating:

Rob was a great help

Steve C.
Rating:

Customer did not leave a comment.

ALIRIO L.
Rating:

Customer did not leave a comment.

Randall B.
Rating:

Customer did not leave a comment.

faith F.
Rating:

The man that handled our u-haul order was very friendly and efficient! Will definitely recommend!!

Michelle W.
Rating:

Great place to do business! Very professional and helpful!

Elias D.
Rating:

Nothing Everything was excellent

Nick P.
Rating:

Customer did not leave a comment.

robert H.
Rating:

Customer did not leave a comment.

Malia D.
Rating:

Easy to reserve. Great customer service. Friendly and accommodating.

jennifer H.
Rating:

Everything was perfect! Great experience.

SUSAN M.
Rating:

Customer did not leave a comment.

CESAR M.
Rating:

Great experience. Store proprietor was very helpful and friendly. It was our easiest Uhaul rental ever. Thank you!

Joseph H.
Rating:

Customer did not leave a comment.

Anne S.
Rating:

I rented on-line, and called the place a week ahead to make sure they will have the truck I wanted. I was told just because I specified the location, it may not be necessarily the case. So, they were able to "redo" the application such that I would be able to actually pick up the truck from them. I called the morning of the pick-up day to verify the truck would be available, since nobody called the day before (as they should have according to the website). The truck was there. Everything was fine on the pick-up time. We went through the paperwork, and was told the gas tank was only 3/4 full. All we would have to do was fill it up to 3/4. We asked the clerk/attendant how many miles per gallon for the truck; he did not know. The clerk said there was a back-up camera. We found out later (when we backed up) there was none. It seems to us the people need to know more about the product they are providing... We did the inspection of truck for existing scratches/dents/etc. He stood outside the truck while he showed us (we were inside the truck) where everything was. When we turned the engine on, we noticed the gas was not 3/4 but shy of it. We told the clerk that and wanted him to make a note of that. He insisted the truck was checked out and recorded the gas as 3/4, and that it could not (on the computer) click less than 3/4. We said that was fine, but wanted to make a note on the contract. An argument ensued, and finally the clerk said he would make a note of that. We started the truck and started to drive out. The gas gauge now showed closer to the 5/8 mark. So we immediately turned around and showed this to the clerk/attendant. At first, he did not want to do anything and upon insistence, he did go look and agreed now the gas gauge showed closer to the 5/8 mark instead of the 3/4 mark. The reason we want to bring this up is because even though the clerk was nice at first, he later did not want to make the effort to, at least, make a notation on the contract/computer that the gas gauge showed less than 3/4 tank. This was all we wanted him to do. He kept insisting that the truck was already checked out the way it was, and that yes, the mark showed less than 3/4 but nothing he could do. He did not even want to get into the truck to take a look at the gas gauge but we insisted. We did not want to cause a big deal out of this but he did not try to accommodate our request, which was to make a notation on the contract. We even suggested to the clerk, we would fill the tank right then and there and the company could repay us then. That way when we returned the truck, we would fill it, and there would be no question on whether we returned it on a full tank or not. He said he could not do that. To eliminate this frustration, all gas tanks should be filled before given to the customer. This way there is no argument as to whether it is 3/4 full or 5/8 full. Unless of course, you are trying to have the customer enraged about this small thing. One last thing, we noticed on the receipt (which was sent to us by e-mail) an extra 10 miles was charged. We followed the exact route as entered into our GPS and it should we took 78.9 miles. We stopped half-way on the way for gas. Let's say this is another mile, driving in and out and around the gas station, the mileage would not be greater than 89 miles, which was our allotted mileage. Unfortunately, we did not write down the mileage when we arrived so we cannot dispute the extra 10 miles. One thing you should know, we drove one mile from the truck pick-up to the house, loaded the truck, and drove directly to the destination, stopped en route for gas, unloaded the truck, and drove the 1 mile to the drop-off site. All this should have taken 82, well shy of the 89 miles, and for sure not 99 miles.

Steven C.
Rating:

Customer did not leave a comment.

Tom S.
Rating:

My experience with Immaculate Koncepts exceeded my expectations! Rob was efficient, knowledgeable, and a pleasure to work with.

Julie C.
Rating:

Great service!

Joseph H.
Rating:

Keep Matthew Hydock away from customers. The AFM is rude and has tendencies of being obnoxious. It would be helpful if he had some lessons in customer service and communication skills. He acts like a bully and looks to intimidate people.

jeff J.
Rating:

Great experience with this rental. Will return for future rentals as needed.

Malcolm C.
Rating:

Customer did not leave a comment.

James H.
Rating:

Customer did not leave a comment.

Merita A.
Rating:

We were charged for an extra day, but our unit was returned a day before it was supposed to be returned. Still waiting for it to be resolved.

William C.
Rating:

Good location, but shop guy was very picky about scratches on a rental truck with 50,000 miles and lots of scratches already! Tells me sometimes uhaul people are too lazy to put the “X” stickers on! At my expense? Is that how these mom and pop shops make money? I like uhaul and it's convenience, but the service needs to be more even from shop to shop.

stephen W.
Rating:

Owner was late to work. Delayed me 45mns. By the time I left uhaul I was a hour and 15mins late for a 6 hour excursion. Also 1 week prior at another location the attendant totally checked me in- here I had to use my phone to take liven e picture etc... no big deal but, I was already late. My reservation was to be guaranteed- well if the owner isn't there...the guaranteed - it was violated when no one showed up. Really not happy

Steve C.
Rating:

The owner is awesome.

Joseph H.
Rating:

I should have only been charged for one day but the location was closed when I returned.

david H.
Rating:

Customer did not leave a comment.

Robert M.
Rating:

Lou Lundgren was extremely helpful and polite.

Mary W.
Rating:

Friendly and courteous, keep up the good work.

David S.
Rating:

Excellent customer service at this location.

anthoney G.
Rating:

Customer did not leave a comment.

David D.
Rating:

Excellent communication and pleasant customer service.

Jason S.
Rating:

The back door on the truck I had stuck a little, it should just need oiled up to make it easier to close the back gate

Terry S.
Rating:

Customer did not leave a comment.

John E.
Rating:

Customer did not leave a comment.

Albert E.
Rating:

none

Paul H.
Rating:

Customer did not leave a comment.

Nick P.
Rating:

Great service will use again and highly recommend!!!

Danielle T.
Rating:

Customer did not leave a comment.

andy R.
Rating:

The person told me if i wanted to assure pickup at his location i had to cancel my previous reservation and he would re-enter my reservation which seemed like a good idea until i noticed my rate went up about $150.00 by doing this. I asked him if he could adjust it down and he said no. So we lost $150.00 by going by his suggestion.

SCOTT H.
Rating:

Every thing was good

Nicholas F.
Rating:

I was charged the estimated mileage (15). I only used the truck for 4 miles. This isn't a deal breaker or awfule, but would be nice to be more accurate for future customers. Besides. That everything was perfect thank you!

Robert B.
Rating:

Great service

David S.
Rating:

Rob from Immaculate Kreations was excellent. I picked up on New Year's eve and their hours had changed slightly. Rob called to let me know within minutes of me completing my online reservation. He also told me how to use the Uhaul app to complete my drop off.

Jon W.
Rating:

no improvements needed - great!

cory C.
Rating:

Customer did not leave a comment.

Fred Y.
Rating:

You won't find a more responsible and caring business owner than Rob.

Brent E.
Rating:

I rent equipment at U-haul several times a year and recently found this location when I had a need in Jamestown NY. They are without a doubt the most friendly & respectful location I've ever used.

Andrew C.
Rating:

Customer did not leave a comment.

David S.
Rating:

easy transaction

ed C.
Rating:

Customer did not leave a comment.

Steve C.
Rating:

2nd time in 3 months and the owner was excellent to work with. He even waited for me to pick up truck as I was running late. Excellent customer service!

Derek V.
Rating:

Employees weren't there during opened hours

Deven D.
Rating:

Customer did not leave a comment.

kay G.
Rating:

Great service

David B.
Rating:

Customer did not leave a comment.

JASON S.
Rating:

Customer did not leave a comment.

Chris L.
Rating:

Customer did not leave a comment.

Michael Y.
Rating:

Everything went smoothly and professionally.

stacy W.
Rating:

Customer did not leave a comment.

Meleisse S.
Rating:

Customer did not leave a comment.

Steve C.
Rating:

Everything was clean and ready to go when we arrived.

Albert L.
Rating:

Customer did not leave a comment.

WILLIAM F.
Rating:

This guy was great. Helpful and pleasant.

Courtney M.
Rating:

Customer did not leave a comment.

Mark B.
Rating:

Great customer service!

Gary N.
Rating:

Customer did not leave a comment.

Mary C.
Rating:

Rob was very helpful in finalizing my contract and keeping me informed and up to date with all that was happening in the midst of the issues with the trailer coming off. I would recommend anyone to work with Rob.

RONALD L.
Rating:

The truck was leaking brake fluid , ac quit , it shook and rattled, I rent Uhaul all the time and this truck was not to par and roads it assist was useless , I had to drive a dangerous undaunted truck 200 miles to get back home ! Not a happy customer at this point the Uhaul dealer said he couldn't do anything to help me ,

Dennis M.
Rating:

Customer did not leave a comment.

Larissa E.
Rating:

The gentleman was VERY helpful and nice. Would definitely recommend this location to everyone and will contact him again when we need a UHaul

Dirk F.
Rating:

Cab and cargo areas were clean, truck was filthy, couldn't see out windshield, mud rings on all tires ! Obviously UHaul is not a top priority for Immaculate Koncepts !

John C.
Rating:

Customer did not leave a comment.

james F.
Rating:

Customer did not leave a comment.

Rachel C.
Rating:

The owners at this location were extremely helpful. As a repeat customer, I appreciated their help and patience each time.

Joseph H.
Rating:

When I ordered the trailer online I declined safe tow coverage. WhenI got to the shop for some reason they had to recreate the order and added the safe tow. I signed the line declining it and was told that it would be credited on the final bill. I received the invoice without the credit and would like this credited please.

kim S.
Rating:

Customer did not leave a comment.

Jim C.
Rating:

Customer did not leave a comment.

Heleena W.
Rating:

This location was great however we were supposed to have a truck at 9 am at a different location and there was not one there for us. This causes a huge problem for our move including having to pay someone an hour and a half extra for time he just sat waiting for us to work.

barbara N.
Rating:

Told the man I didn't want the insurance multiple times. He snuck it into the contract. Refused to refund it to me. Not only will I never go to that location again I will never rent another uhaul and I will discourage others from doing so also.

Tim G.
Rating:

Nothing, Rob Triscari is awesome!

William M.
Rating:

Customer did not leave a comment.

michael T.
Rating:

Customer did not leave a comment.

Wolfgang M.
Rating:

Customer did not leave a comment.

elizabeth P.
Rating:

Friendly and efficient. Rented u haul twice there the process was fast and easy. He was very good at explaining hiw the truck works.

Dawn B.
Rating:

Nobody communicates together in this company

No reviews have been submitted for this location.

Back
To Top