Customer Reviews for Imperial Auto
(U-Haul Neighborhood Dealer)

Rating:

4.0

Fix the steering on the truck it has 120,000 miles and the steering is very loose/sloppy - in the wind and on highways with many curves it was difficult and a bit scary trying to keep it on the road going 55 mph - fyi I have been an automotive tech for 38 years I know what a loose or worn front end is on vehicles

Rating:

5.0

Appliance has bad bearings. Resistance every inch of the journey. Other than that, all went well.

Rating:

1.0

Need better customer service and better maintenance on truck!!!! Tire exploded on freeway ….

Rating:

1.0

The truck was dropped off the same day I picked it up (Friday). I drove by the next day, and the truck had been moved. The truck was checked in Monday and I was charged $60 for an extra day. I called the store and left a message. No call back. I called pick up location. Nothing on my account to explain charge. I called drop off. 'We don't know what that's about. We did everything right' called Customer Service. 'Charged for an extra day. Drop off stores mistake. Refund coming.' I would never recommend this drop off location to anyone. I'd drive back to Marshall and pay the extra mileage.

Rating:

3.0

I was accused of not returning the uhaul on time and said I would be billed late charges when in fact I returned it early. The guy where I returned just didn’t check it in.

Rating:

4.0

Everything went as it should and I received assistance when found myself in an emergency situation.

Rating:

1.0

I'm being charged for gas for a vehicle when we received the vehicle with only a quarter tank of gas and left over a quarter tank in the vehicle. We also received the vehicle full of trash in the cab that we were required to clean out

Rating:

2.0

I was given the wrong contract for our truck, I was also given a truck that had not been cleaned out in the cab or in the storage space of the truck.

Rating:

5.0

The only problem was, I reserved the tow dolly on the computer but I lost my wallet on the trip to Missouri so a friend used her Debit card for what I thought was just for identification but they charged her $138.52 that was suppose to be mine to pay.

Rating:

3.0

i rented a truck on march 1st 2021 @10;30am. for the day ,paid n full for a 9-12 mile trip! along with my deposit of $100. i returned the truck the next day on march 2nd by 10;30am. with a half a tank of gas ,and 11/2 miles less than than described ,which is fine by me. but still to this day! {8-10-2021} ,i still have not received my deposit back...

Rating:

5.0

He was very friendly and welcoming would recommend his business to anyone who needs it