Customer Reviews for Improved Rentals
(U-Haul Neighborhood Dealer)

40 reviews

1857 Edwards Lake Rd   Birmingham, AL 35235

(205) 836-1131

Location Hours

  • Mon-Fri: 5:30 am - 1:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/28/2022 - 10/4/2022: Closed

Services at this Location:

Contact Us

(205) 836-1131

1857 Edwards Lake Rd
Birmingham, AL 35235

Services at this Location:

Location Hours

  • Mon-Fri: 5:30 am - 1:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 9/28/2022 - 10/4/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Rosalind E. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
4.0

Customer did not leave a comment.

andreas T. 
Rating:
3.0

Customer did not leave a comment.

Carol S. 
Rating:
2.0

My dolly wasn't in there and I got charged more

Lakeidre L. 
Rating:
5.0

Customer did not leave a comment.

Darren H. 
Rating:
4.0

Make it available in app to extend time on truck. I went over and didn't know how to request additional time. I had to pay for another full day price for additional 3 hrs.

Tamika C. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Patrick was extremely informative and very helpful through out our process. This was our first time renting we will definitely come back to same location if we need to rent again. Thank you Patrick for all your help

LARIA S. 
Rating:
5.0

Have the equipment at the location when requested

BRITTANEYROSE S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
4.0

Nothing

BARRY J. 
Rating:
5.0

Very Helpful.

Alan T. 
Rating:
5.0

Very easy to use!

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

Jimmy G. 
Rating:
1.0

Worst experience ever - tried to check in online and it didn't work. Was stuck outside for 60 minutes in the sun and couldn't get checked in Will lot recommend U-Haul to anyone. Awful experience

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

briana M. 
Rating:
5.0

Customer did not leave a comment.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

I have no idea.

BLAIR B. 
Rating:
4.0

Customer did not leave a comment.

ALAN S. 
Rating:
5.0

Patrick went above and beyond to make my rental experience for me and my wife the best and cost efficient. We ended up needing a smaller truck the second day to get a few items we couldn't transport. Patrick assisted with helping me secure a truck for that as well. I appreciate having someone so talented and knowledgeable about U-Haul on your team. It helped me when it mattered most. I give him an 11 on a scale of 0-10. I will definitely recommended this location to any and everyone!

ROGER W. 
Rating:
5.0

Patrick is great to work with. Fast and friendly service. I always try to get my trailer from him first.

Bill S. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer service was very professional and very helpful, Look forward to future business at this location.

JAMES D. 
Rating:
5.0

Great service!

JASON P. 
Rating:
5.0

I had a lot of moving issues and the owner was very understanding

Angela L. 
Rating:
5.0

Everything went well.Thank you Patrick

KENNITH S. 
Rating:
5.0

Patrick is courteous, friendly, efficient!

RICHARD M. 
Rating:
3.0

Customer did not leave a comment.

BILLY H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH C. 
Rating:
5.0

Customer did not leave a comment.

Candice J. 
Rating:
5.0

Customer did not leave a comment.

JERALD T. 
Rating:
5.0

Customer did not leave a comment.

SHANNON N. 
Rating:
5.0

Customer did not leave a comment.

JERALD T. 
Rating:
5.0

Nothing excellent service..!

JERALD T. 
Rating:
3.0

My experience with your service was the worst I've ever had. I will never rent from you again nor will i tell any of my friends. It took me almost three hours in the cold to get the keys from the box plus returning was bad also.

zonella W. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY H. 
No reviews have been submitted for this location.

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