Customer Reviews for In And Out 1
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

5.0

Quick and super easy to obtain a truck I needed in a pinch. Thanks so much

Rating:

1.0

Have keys where they are supposed to be and better maintain vehicle

Rating:

3.0

When I called customer support they told me to call the drop off location to see if I could get a dolly. I called multiple times and no answer.

Rating:

3.0

The online app would not work for pick up or drop off checkin

Rating:

5.0

Thank you for helping sort out the key situation. :)

Rating:

2.0

System did not work when we returned the truck. Had to call to tell that truck was returned on time and at the desired location.

Rating:

3.0

Fix the app! I was in the middle of using the app to do a self check in but it kept putting me back to retake pictures numerous times. It took me 30 minutes to check back in! Very frustrating.

Rating:

2.0

I would recommend that the UHaul Storage Personnel, let the renter know about “Self Service” Rentals

Rating:

2.0

did not have the right truck that I ordered.Had to get a much bigger truck than I wanted.

Rating:

1.0

This was not location I ask for. A self drop off with no instructions and person at store had no idea but the Uhaul phone operators walked me through it and I closed my account with their help

Rating:

2.0

The U-Haul app is out dated and is supper slow. And the confirmation email just beats around the bush

Rating:

5.0

Mr. June was easy to work with!

Rating:

5.0

Easy pickup through the app. Was in and out in 5 mins.

Rating:

2.0

My email said I would be called the day before and I never was called. It took us 2 hours to figure out how to rent the truck. The instructions were not clear at all.I will never do this way again.

Rating:

5.0

Nothing it was perfect

Rating:

1.0

I reserved a 15’ uhaul three weeks in advance and they wouldn’t supply me with a truck on the date and time I reserved it. Had to be sent to a different location to use a 26’ truck.

Rating:

1.0

The mobile check in did mot work

Rating:

1.0

I made a reservation for 8 am. But I found on my moving day that the service begins at 9am and the app didn't work. When I return the truck I couldn't upload photos by my android phone. The truck was shaking constantly. It was terrible experience!

Rating:

1.0

Truck had to be jumped started and U haul rep who I . Spoke to on the phone was not helpful and sarcastic.

Rating:

3.0

The lock on the key pick up is old and needs to changed out. The site was down and could not log in on time to pick up truck rental. The driver side floor mat had mud all over it. The truck was good for the move but we will go to in person next time. This just didn’t work for us.

Rating:

3.0

Make sure that the vehicle is cleaned inside and out.

Rating:

1.0

The truck I rented was present but they gave me the wrong key.

Rating:

2.0

The gas gauge was much lower than stated in the contract. I was told I would receive a credit at drop off, but instead I was charged extra.

Rating:

5.0

The folks at the in and out location were fantastic, especially June. He helped me with both my pick-up and return and gave me excellent advice. I found the UHaul website confusing. Signing up was difficult and some of the language, for example “you have chosen hand delivery,” Was confusing. What does that mean? I was at the pick-up location a few minutes early but was not allowed to get my truck until the exact minute. Then it took 15 minutes to complete your paperwork and get the key.

Rating:

5.0

Please Keep me in the loop and keep my Driver's license on your files as a steady client. Victor-M Ortega MD

Rating:

3.0

The truck was very dirty in the cab and the back.

Rating:

3.0

Make sure that the equipment that we order is there in available in our truck in my case I ordered a furniture dolly and was given a utility dolly to move a hideaway couch a loveseat a recliner leather back chair also a small living room chair on the 13th floor of a condominium with the luggage cart it was very nice of the men at the store renting the U-Hauls to even give me anything but it unfortunately was of no use and I was still build the whole $85 charge when I left a message with my return I was told I would get a phone call back within 48 hours and never heard from you all 5 days later the credit card was billed the total amount for the rental other than that I think the app was wonderful it was convenient and I appreciate you all and your company U-Haul is a wonderful company

Rating:

2.0

TRAIN the personal at this location how to run your system for pickups they know nothing. I had to do the entire process over the phone. It took 1hour yo check in which cost me 34.00 because I was marked as late. I WILL NEVER us uhaul again

Rating:

2.0

Pick up took a bit of time but went well. This location is open on Sunday which was very helpful. The trailer was returned a day early. We asked for assistance to lift the trailer off the hitch and we were told it would cost $20. We managed on our own. A receipt for confirmation of return was requested and they said they would not give a paper receipt and it would come email. Did not get confirmation of return and 2 days later got an email saying the trailer was not returned. After my husband called the next day they confirmed the trailer was returned.

Rating:

2.0

When I got there I was told I needed to drop trailer off at a different location. Then the man came out while talking on the phone and told me that I can leave it. The ticket was never closed out and I only used this for one day!!! I still got called saying my equipment wasn’t returned!!! This is not at all good because I asked the man if I needed anything else and he was like no but if I have issues to call U-Haul which I did that same day!! The ticket was still never closed out!!!

Rating:

2.0

That place messed up every\thing, cancelled the online res and somehow provided with truck without an agreement. No dolly: I got a rolling thing that I didn't want, no full gas tank, got 3/4. Overall they sucked

Rating:

1.0

They did not help us hook up the tow dolly neaver inspected the tow dolly we had to go back in and ask for help there was not connection wires for dolly, told us to go anywhere in Burlington VT to drop off no paper contract, would not recommend this place

Rating:

5.0

Fast and easy return with mobile processing link.

Rating:

5.0

Nice place

Rating:

5.0

Mr June is amazing . Great customer service .

Rating:

5.0

Best customer service . Mr June is amazing .

Rating:

1.0

I did not receive a gas, damage or any paperwork on pickup. The UHaul was extremely dirty and covered in dog hair. I had to clean it out before I could even use it. The location does not have a Dropbox to leave keys if it’s later to drop it off and wanted to charge more days. It’s 100% a bad experience. The UHaul customer service team, though, on the phone is amazing.

Rating:

3.0

They were nice people and always helpful. I would use this location again.

Rating:

2.0

Better trained staff and free upgrade when unit not available. Rip off.

Rating:

2.0

I was set to the side twice so that the cashier could take care of store customers. Even though I had prepaid, I was told that I owed another approximate $40. After I refused to pay it, the cashier mysteriously found the mistake. I had declined the insurance, but it had been added anyway even when the website had showed me $0 balance

Rating:

1.0

My pick up the lady had no idea of what she was doing misput info then gave wrong pricing cost me three times what I was told it would cost

Rating:

3.0

Great location but parking is terrible. Employee service was outstanding!

Rating:

5.0

Service was great!

Rating:

3.0

This was a convenience store that only had 1 person working. Could not assist with removing trailer from vehicle. Did not seem very knowledgeable about the process.

Rating:

5.0

Very nice and wonderful experience.