Customer Reviews for In And Out Cellular
(U-Haul Neighborhood Dealer)

Rating:

1.0

I had a reservation for a 10-10 truck and then I got moved to a different location and not the same truck

Rating:

5.0

He was friendly

Rating:

5.0

I reserved a 15-ft truck and ended up having to get a 20-ft truck because there was a mistake in the reservation Don't know what happened it cost me $10 more than I thought

Rating:

3.0

Place was closed when we dropped off. We called UHAUL and left the keys in the drop box

Rating:

3.0

The truck had a shaking front end as we left the pick up location. We called the location but could not get an answer. Called U - haul and was told the truck shakes when empty and will be ok once loaded. We loaded the truck and headed to our destination approximately 1900 miles. Within a few hours the anti lock brake light illuminated, then the traction control light came on. All the while the front end was still shaking. On the 3rd day of driving the check engine light came on steady and remained on until we reached our destination. The next day the check engine light went off but the other 2 lights remained on. When I contacted uhaul about the condition of the truck and wanted to file a complaint i was told I would have to wait until the truck was returned and checked in. We have rented uhaul trucks and trailers in the past with no issues but this time was a bad experience.

Rating:

5.0

So friendly and helpful - I showed pictures of what needed to be moved and he helped me pick out the size truck I would need, showed me how to work everything and was so polite. Would absolutely go back!

Rating:

1.0

Too.much miscommunication caused me stress. Pain. Home relocation. Stupid repo man. Idiot area manager. But derryan is AWESOME AND THE BEST MANAGER. TOO BAD MY TRUCK WAS REPO...THE GUY LOADED IT UP WITHOUT A WORD AFTER I WAIT FOR "ROADSIDE BATTERY JUMP IN LOW TEMP, FOR 3 HOURS, NO TEXT, NO INTRODUCTION FROM TOW DRIVER ANNNNND HE TOLD A MAN IVE NEVER MET WHERE TO FIND IT. THEN BECAUSE TYLER IS RUDE AND CONDESCENDING AND LIES I WAS TOLD IT WAS GOING IN THE TRASH DESPITE MY CONTRACT EXTENSION... fOR AN EMPTY TRUCK .02 MILES.AWAY.... THAT WAS A CRIME SCENE. Y'ALL BETTER FIRE THAT MAN. NOW IM OUT NEARLY $1000 AND HAVE TO RENT A HOME DEPOT OE.PENSKE TO MOVE STUFF I NEVER SHOULD HAVE LOST. NEVER.SHOULD HAVE LET ANYONE SEE. HOW.AM I RESPONSIBLE FINACIALLY FOR YOUR IDIORLT ROADSIDE... DUMB AREA MANAGER... AND INVASION OF MY PRIVACY. PTSD AND TRAUMA FROM.SCARY RUDE TOW WITH NO?L IDENTIFICATION- AN E.R. VISIT AND 3.PANIC ATTACKS . AND LOSS OF MOVING CREW I HAD TONPAY ANYWAY BECAUSE THEY WERE GOING TO OFFLOAD IT. You owe me $70.10 IN GAS. I HAVE MYELF ON VIDEO DRIVING TO GAS STATION. I STARTED WITH HALF TANK . I PUMPED FULL TANK . TOLD IT WAS A DEAD BATTERY. AND AT MIDNIGHT WAS THREATENED OR EXTORTES TO.GET TRUCK AFTEE MOVING GUY LEFT AND I WAS UBER/LYFT BACK TO IN AND OUT CELL WHERE MY CAR WAS. WOW. NOW I HAVE A $35 OVERDRAFT. SOMEONE TOUCHED ALL MY BELONGINGS

Rating:

5.0

Keep it all the same it was excellent service

Rating:

2.0

The employee was really nice. But the truck was absolute garbage.

Rating:

3.0

Turned truck in Saturday key in drop box They charged us till Tuesday.Extra money for nothing

Rating:

4.0

The overall experience was terrible. We were told that if we returned the truck sooner, we would get a refund and we did. However, we were emailed later that this was a package deal. We were told wrong by U-Haul on the phone and at the Bloomington location. So the rental was $200 more than we were told. It will be a while before I ever rent a U-Haul vehicle or recommend U-Haul to anyone.

Rating:

5.0

So easy!! Thank you for making my return so hassle free!

Rating:

2.0

Picked truck up before the location was open. Went to the key box, but no key. Waited almost an hour before someone showed up. No equipment such as blankets, Dollie’s etc. were available.

Rating:

1.0

Scammed us and charged a $25 cleaning fee as well. We 100% made sure that our uhaul was clean both inside the cab and cargo area. Then the next day the charge appeared.

Rating:

2.0

I made a 10 am reservation but the independent uhaul dealer decides he does not want to open his doors until noon. No calls in advance. They just let me wait 2 hours without any notice of the time change which made made late for an appointment I had later that day.

Rating:

1.0

Closed early and didn’t inform customer of that when spoke on the phone. Had to call a different store to get a note place that I turned it because they were closed next day and tried to charge me more than what I lady paid.

Rating:

4.0

Gentleman was very nice equipment was ready I was in and out

Rating:

5.0

I almost rented a truck that would have ended up being too small. If you had a service or an app that would help your customers accurately estimate their needs it might save someone a potential hassle. My move was odd because I had a small trailer and two kayaks to load IN the truck. It all worked out, but some stuff shifted in transit and got messed up a bit.

Rating:

5.0

Great service

Rating:

5.0

Ok

Rating:

5.0

Quality of customer service was great. Quality of the truck wasn't. Disappointed in the maintenance of the truck. 8 hour trip and in 2nd hour the A/C went out and it was 102°. Driving down the road. Made the trip horrible and unbearable!

Rating:

1.0

When I dropped off the truck the representative did not even come out to check the dolly , blankets or fuel level and checked the truck in in 6/25 when I had actually dropped it off on 6/19 a day early. Now I am fighting the charges for an extra four days of rental.

Rating:

5.0

Super helpful and courteous!

Rating:

2.0

The truck was OK. the furniture cart and furniture pads ordered were not there. This location doesn't open until 10, its a satellite pick up location so they wouldn't have had the equipment either. The 24/7 pick up process is ridiculous. It literally took an hour on the phone with U-haul before I could unlock the key box to get the truck. Absolute WORST moving experience.

Rating:

1.0

Fix the a/c, detail the the trucks after use, and fix the broken key drop boxes.

Rating:

5.0

what a bunch of HOT HUNKS I recommend to everybody

Rating:

1.0

Never received an E receipt been waiting on it since Friday not even sure if it was registered as being turned in

Rating:

5.0

First of all! The people at the location are the only reason I’m not leaving one star on every single column! Two different locations without the right equipment as booked The New Smyrna store I started with only booked me for 24 hours when I was needing it for a 48 hour rental. Then when they told me the truck had to be back early from my first arrangement booked, I told them that would not work with my timeframe. So I called u-haul directly & they sent me to another location. (sounded more like a sales person, then customer service) when I got to this location they informed me that they didn’t even have the equipment that the representative booked, sending me to another city. I was physically panicking ,and the people at the location we’re awesome! Very helpful and assisted me with a different size truck that they did have available. However U-Haul did not keep their promise as they said in the “recorded call”….. I ordered a 26 foot truck so that I could move everything at one time. I was stuck with a 17 foot truck having to take multiple trips and have it an extra 12 hours, that i’m sure they will be charging ME for. Not really sure if I will be using or referring U-Haul in the future.

Rating:

5.0

The staff was very helpful and friendly. Smooth transaction. I would rate an A+.

Rating:

3.0

The vehicle was clean of trash but not cleaned of sand and drink spills.

Rating:

5.0

Happy

Rating:

3.0

Truck was not full of gas when picked up. The box on box truck was dirty, unswept. Got charged for 3 gallons of gas after return, even though I only went 12 miles & I put 3 gallons in right before I returned it. It was refunded by U-Haul after online chat, but it took valuable time out of my day.

Rating:

3.0

When I dropped the vehicle off the dealer was a little irritated and said he didn’t have room for any more trailers , but said just leave it where I backed in but offered no help.

Rating:

5.0

Great service and equipment!

Rating:

3.0

There was a pricing discrepancy and it seems like insurance was added to the contract and I had to request it be taken off. I rejected the insurance on line which led me to believe the local person added it in without my authorization.

Rating:

1.0

Must inspect truck before giving it to a customer!!! Not only did the truck shut down on me before I loaded it!! But it also had the check engine light on the way to my destination!! The truck was NOT safe, kept on making a noise that sounded like there was something wrong with the belt. If you have a contract with uhaul make it a point to inspect every vehicle big safety concern. Worse uhaul experience I have ever had!!

Rating:

3.0

Did an online drop off. Facility wasn't open. Have no basis for opinion.

Rating:

4.0

We thought the truck would be checked over while we were there. There were no issues so it worked out fine Cruise control on the truck would have made it much more pleasant to drive

Rating:

4.0

Truck was pretty dirty on the outside but clean inside.

Rating:

5.0

The gentleman who helped us was extremely friendly and helpful.

Rating:

5.0

Add A U Haul u sign on a pole so customers will found the location easier.

Rating:

3.0

Don’t give someone a uhaul with a broken windshield

Rating:

5.0

It was a good experience and I don’t think anything could be done to make it better

Rating:

4.0

Charged me insurance which I clearly said I didn’t want.

Rating:

5.0

Great customer service .

Rating:

5.0

These gentlemen were very nice and helpful and made sure I got in-and-out in a timely manner.

Rating:

5.0

Nice manager