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Crystal W
Customer Reviews for In House Christian Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was good and the customer service was good. My initial uhaul pick-up was diverted to this location which was already annoying. I was using the truck to move. That day and night there was an atmospheric river. There was existing damage on the roof that left a vulnerable point in the waterproofing. There was water dripping all night and My belongings became soaked from the bottom up. All the boxes on the floor broke open when lifting them and my mattress is ruined. No one cares what the truck looks like from the outside. As long as it runs well and the box protects the items inside. It runs well, it's a beast, but that leak really fucked my whole shit up. It was impossible to switch vehicles as I was on a strict time slot with movers schedules and ferry booked so I was stuck with it.
JOHN PToo slow service and They made 2 days invoice But i used for 3 hours only
paramjit sInstructions said to call them when bringing back and got a voicemail saying that they would get back to me in 4 hours if text ia left and 24 hours if voicemail left. I received nothing back and when my wife went back to drop the key off there was no one there and not even a drop box that we could see. This is not 24/7 as it seems like no one is around on Sundays. I understand that the rental is had was good till Monday but I dropped it off on Sunday due to having to catch a bus back to Kamloops which missed due to there being no drop box for the key and trying the return place a couple of times. I do not want to be charged any late fees as my wife still has the key and will drop it off tomorrow sometime. Any questions please call me
Doug C