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Artem P
Customer Reviews for In & Out Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would not tell them not to go there but I would not suggest that they had to either. When placed my order online I specifically marked that I did not want collision insurance. Yet when I got to the store I and they printed off the contract it had collision insurance on it. I didn't notice the that it had been added, and because I signed the contract the insurance was then added. Why would the insurance be added to the contract when my online booking declined it! Seems like a very underhanded money grab!
Brennan SThe metal bumper had ice build up and when I went to climb up to grab the handle to close the door ice slipped on the ice and messed up me leg. It swelled so much and so painful that I couldn’t do any moving anyway. On a metal bumper you think they would clear the ice.
BRENDA MI did not get the trailer I had reserved a month in advance. I had to pay extra to get a truck instead. The truck had spilled rice inside the box that I had to clean out myself.
CHELSEY BI have used U-Haul previously 2 times and it was good, even I had to shifts things from one end of city to other at that time and the price was reasonable. But this time I have been charged a lot I don’t not whether they charge some kind of insurance without my knowledge.
manpreet kthey were very polite and super helpful
Rowan M-When given the truck and keys we were told to hide the keys in the back of the truck with no lock. So we asked for one. -They did not seem to know what they were doing and it took 25 min for pick up -when the truck was packed and ready to go we then noticed NO LICENSE PLATES
AMY-LYN SGreat customer service.
JOSEPH D