Customer Reviews for Inbox & More Pack Ship Print
(U-Haul Neighborhood Dealer)

36 reviews

2549 Waukegan Rd   Bannockburn, IL 60015

(847) 282-4468

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(847) 282-4468

2549 Waukegan Rd
Bannockburn, IL 60015

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

had to pick up on Sunday so had to use App.. Took quite awhile to get pictures to upload and be excepted.. The key in the key box was stuck and we had to use a pen to unjam the box..

Ann B. 
Rating:
5.0

App mechanics terrible. Slow and tedious. Took an additional 30 minutes.

Edwin H. 
Rating:
5.0

Andrew, the owner, was very knowledgeable and very helpful!

Yan B. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

The self check in process was terrible (yet again). However, the the person closing up the location (apologies for not remembering his name), opened it again and made sure I got the van. Thank you!

PIOTR P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Good experience. Mr. Feely was very helpful.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

MARY H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN R. 
Rating:
2.0

Truck has 97000 miles Difficult to drive Steering difficult almost dangerous Wipers worn Engine has issues

MALCOLM B. 
Rating:
5.0

Nice guys, pickup and drop off were super easy. Pro tip: after getting the key, park your car in back behind the shopping center where the truck is parked.

PATRICK W. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

The van could have been vacuumed better or offer a free liner/ bed protectors. Otherwise it was a nice van

DEBORAH K. 
Rating:
1.0

When I called and spoke with a woman, she told me the location has a small truck to rent not a van. When I went there, all they had wax a van. I had to make 4 trips to j load stuffs stead of 2. I was very angry. When I called support to speak with a manager, the guy I spoke with simply put me back in the waiting list instead of transfer me to a manager. It's poor service and dishonest service

FRANCES E. 
Rating:
3.0

Customer did not leave a comment.

DUGAN O. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Vacuum van

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Andy provided an excellent service. Everything was timely. No hassles.

JAMES S. 
Rating:
5.0

I would GLADLY book with this location again. The owner personally sees everything is excellent, provides a business card with his CELL phone number on it to call in case of emergency and is very customer-service focused. I rent a lot of U-Hauls and this was the best experience I've had in years. Martin Cody

MARTIN C. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
2.0

Friendlier staff at the location also make sure if you notice someone's husband is much much younger than them you don't refer to them as a “son” unprofessional and ridiculous. Staff members name was Andrew

Jeff M. 
Rating:
1.0

Rep called me at 9:00 to inquire as to when van would be returned as I told him I expected to be back at 8:30. I returned the van sometime between 8:30-9;00 am and left the keys in the 24 hr return slot. The rep was extremely rude when we talked saying he told me to hand him the keys upon return and kept referring to me as “friend” in a very condescending tone. I never plan on renting from this location again. Rep needs significant training on how to deal with customers.

WILLIAM G. 
Rating:
5.0

Great CS and the truck was clean

GREGORY M. 
Rating:
5.0

Staff were fantastic would definitely rent from the location again .

ANDREW A. 
Rating:
4.0

Overall great experience. The only thing was locating where exactly to enter the Uhaul store to pickup. Staff were very helpful, just wish there was a bit more signage to notify guests where to go. Great experience otherwise, thank you.

DAWN P. 
Rating:
5.0

Great service

JOE S. 
Rating:
5.0

Andrew is really nice! Rented from this location multiple times, van is clean and new! Will always choose this location when I need to rent a van or truck.

MICHAEL M. 
Rating:
5.0

Excellent service!

GEORGE M. 
Rating:
5.0

I thought the customer service I received from the location was above and beyond, it made the whole process easy!

Lana C. 
Rating:
1.0

Send text message with return instructions on time. Text message was sent after car return was due and I already dropped of keys in the box prior taking pictures of inside of the car.

Aleksandra R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

william B. 
No reviews have been submitted for this location.

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