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Songhee K
Customer Reviews for Inbox & More Pack Ship Print
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck needed a back up camera.
Matthew GAndrew, the owner, was very informative and helpful. No stress rent experience. Would highly recommend.
OMER KThe owner (Andrew ) of inbox and more when I have his way to make sure my vehicle was there he called me and told me my vehicle was ready on time. It a dying breed for customer service these days. my future choices for U Haul rentals will undoubtingly services offered by inbox & more
ANDREW FIt was a pain to rent the U-Haul. Took my about 2-3hrs to get my foreign license verified. They should tell you about this and what you need beforehand.
Roberto TGreat directions and easy to talk too.
DOUGLAS BThe manager is very nice, knowledgeable and professional. I’d definitely come to him if/when I use U-Haul in the future.
Dennis OOkk
LUZ GAndrew made the whole experience relaxed… he help me a lot…
GERARD MLovely service, patient, courteous and professional all around. Highly recommend!
JENNIFER SVery efficient helpful owner. Convenient location.
HOMER KAndrew needs a shave.
KERRY MAndrew was a true professional. Very customer oriented.
OMER KNo one helped or responded. Had to message on the side to examine where the key is the location showed a different place than the one selected. There was no personnel to help and when corp was attempted to reach there was no help. Overall the frustration was on the lack of information when dropping off and help. There where bushes outgrowing where the boxes where and no clear signs. Horrible experience at the end
isabel AInbox and More is always my first choice. Customer service is the best.
Micheline KOwner was fantastic !!!!
Sharon kThere was some mud in the cab that needed to be cleaned prior to my trip. Otherwise truck was great! Service top quality!!
Ann MNothing. Andy was GREAt? Very helpful.
Theodore EI'm a repeat customer to this location. Andrew has been a pleasure to work with.
Ryan CVehicle was clean but there was an engine light on and a tire pressure warning warning light. I was unable to access the odometer on the instrument panel because of these warnings
Scott WTight parking in the back. App on phone wouldn’t work to check it in. Think that’s an IT issue. The contact at the Pack and Ship was right there to help. Didn’t even need to call. For that reason I’d recommend this location.
Gene MAndrew was very knowledgeable and helpful. Thanks.
Adam CI was approximately 30-35 minutes late with my pickup of the vehicle, and then had difficulty getting the U-Haul app to work, in order to pick up the truck. I have grievances with the Inbox & More Pack Ship Print employee that I had to deal with as a result of the cell service issues that hindered my ability to utilize the app. It was approximately 8:45am by the time I decided to give up on the app, and attempt to work with someone at the Inbox & More Pack Ship Print location in order to gain access to the truck. I was informed by this employee that U-Haul has a 15 minute pickup window for reserved vehicles, and that was the rather nasty explanation I received from this employee, as he spoke to me like a child, for why I was having difficulty with the app. This pickup window, may be a misunderstanding on my part, but I could not find anything in the Equipment Contract that provided any indication of this window, nor have I experienced this previously with U-Haul rentals. I will be filing a complaint directly to Inbox & More Pack Ship Print. I do not hold this experience against U-Haul's organization, but I certainly would not recommend this location to any acquaintance of mine.
Josh CVery helpful staff and the cargo van was in great condition. Super convenient
Teresa DGreat experience. Andrew was very helpful. No improvements needed.
Diane EDifficult to find
Michael Ponce again helpful and friendy
James HOne thing is to remove the “break the seal to rent” hand truck and moving pads from the truck. I did not ask for them and they were in the way and consumed valuable space. And if I had moved them to eliminate the annoyance, I would have been charged for them. Extremely annoying.
Michael TAndrew was great to deal with and very responsive and accommodating.
Frank PThe website was unstable when I reserved the van. Other than that, it was a great experience.
Nancy DThe customer is always right. I called to ask if I can have the truck for an additional day. I expected a yes or no answer. Instead the guy had an attitude and telling me something about if I want the truck for 2 week I should let him know and that he has 17teen trucks out, just rambling. Would never visite this location again. And I use uhaul frequently.. I'm using the truck as my business calls for it. If he would have said no its schedule for some one else I would have brought it in. Is it your policy that you can't call ro extend your time?
george pEverything about the location is fine. The truck was flashing warning for the tire pressure monitoring from the getgo. A 78,000 mile old vehicle is too old. Crank window handles? Power steering the feels like it’s manual. The AC cannot keep up. No smart phone connectivity. Really uncomfortable seats. The functionality of the truck was fine.
Brian DThe online check in process takes some time, but overall is pretty easy. If that could speed up, it would help.
Carl AAndrew and Aiden were a great help. Definitely recommend this location with it’s current staff.
Steven CThe mobile pickup process was very easy and thw gentleman who worked at rhia location could not have been nicer. He was super helpful and gave me a lot of tips for pickup. The only problem I had was the truck was parked very close to the trucks next to it and the building was pretty close behind the truck so it took me a long time to get the truck out of the spot. I had to hop in and out several times as I was backing up to make sure I didnt hit anything. It took a long time and I was alone so I didnt have anyone to help me get out of the spot. If it had not been for the difficulty getting out of the spot, this would have been a perfect experience.
Lauren MTruck acceleration was very strange. Very inconsistent. I expect it needs repair or maintenance.
STEVEN KInbox & More Pack Ship Print were fantastic! U-Haul app crashed midway through my check-in at the disclaimer portion. The app didn’t save all my entries. The website then crashed midway through my check-in at the disclaimer portion. The app didn’t save all my entries. I then went back to the app and it finally worked. It took 45 minutes to check-in online. I should have just gone in to the store it would have been so much faster. Thanks
Sandra HAwesome customer service!
Mark OThis was my 1st uhaul rental and In and Out Shipment made my experience easy. Andy (the owner) was nice, courteous, knowledgeable, available for questions (even after hours). He fielded all of my questions without making me feel silly for asking them. The equipment was clean and ready to go. I will continue to use this location if ever in need of a uhaul rental again! Thank you!
Nyronia CThe staff at this outsourced UHaul rental place was excellent. Van was clean and operated well.
Marc AThe best customer service in30 years if van rentals. So convenient a location too.
Pat OAfter renting cargo vans for over 30 years, I have to say this was the best overall experience I have had. Excellent customer service! Highly recommend!
Pat OOnline support for extension was not satisfactory. Unable to answer simple questions about price of extension.
BRUCE RI dealt with the owner he was great !
WILLIAM HAndrew is wonderful. I would recommend his location to all!
jeffrey FThanks for everything
Arezo Shad to pick up on Sunday so had to use App.. Took quite awhile to get pictures to upload and be excepted.. The key in the key box was stuck and we had to use a pen to unjam the box..
Ann BApp mechanics terrible. Slow and tedious. Took an additional 30 minutes.
Edwin HAndrew, the owner, was very knowledgeable and very helpful!
Yan BThe self check in process was terrible (yet again). However, the the person closing up the location (apologies for not remembering his name), opened it again and made sure I got the van. Thank you!
PIOTR PGood experience. Mr. Feely was very helpful.
Richard KTruck has 97000 miles Difficult to drive Steering difficult almost dangerous Wipers worn Engine has issues
MALCOLM BNice guys, pickup and drop off were super easy. Pro tip: after getting the key, park your car in back behind the shopping center where the truck is parked.
PATRICK WThe van could have been vacuumed better or offer a free liner/ bed protectors. Otherwise it was a nice van
DEBORAH KWhen I called and spoke with a woman, she told me the location has a small truck to rent not a van. When I went there, all they had wax a van. I had to make 4 trips to j load stuffs stead of 2. I was very angry. When I called support to speak with a manager, the guy I spoke with simply put me back in the waiting list instead of transfer me to a manager. It’s poor service and dishonest service
FRANCES EVacuum van
Jason HAndy provided an excellent service. Everything was timely. No hassles.
JAMES SI would GLADLY book with this location again. The owner personally sees everything is excellent, provides a business card with his CELL phone number on it to call in case of emergency and is very customer-service focused. I rent a lot of U-Hauls and this was the best experience I've had in years. Martin Cody
MARTIN CFriendlier staff at the location also make sure if you notice someone’s husband is much much younger than them you don’t refer to them as a “son” unprofessional and ridiculous. Staff members name was Andrew
Jeff MRep called me at 9:00 to inquire as to when van would be returned as I told him I expected to be back at 8:30. I returned the van sometime between 8:30-9;00 am and left the keys in the 24 hr return slot. The rep was extremely rude when we talked saying he told me to hand him the keys upon return and kept referring to me as “friend” in a very condescending tone. I never plan on renting from this location again. Rep needs significant training on how to deal with customers.
WILLIAM GGreat CS and the truck was clean
GREGORY MStaff were fantastic would definitely rent from the location again .
ANDREW AOverall great experience. The only thing was locating where exactly to enter the Uhaul store to pickup. Staff were very helpful, just wish there was a bit more signage to notify guests where to go. Great experience otherwise, thank you.
DAWN PGreat service
JOE SAndrew is really nice! Rented from this location multiple times, van is clean and new! Will always choose this location when I need to rent a van or truck.
MICHAEL M