Customer Reviews for Independence U Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

They took the keys and said have a nice day....nothing more. It was not checked in for another 5 days.

Rating:

1.0

Staff was unprofessional from beginning and all the way through

Rating:

5.0

Tiffany was super helpful in our needs, great manager of the property and very professional!

Rating:

5.0

Drooped off at night after closing so maybe a bit more lighting and parking directions. Location was just across street from a gas station, very convenient.

Rating:

5.0

No issues, logistics dictated the relocation. Tiffany was very helpful throughout the stay.

Rating:

5.0

everything was amazing , would still have you guys but got a house big enough storage is not needed but if it ever is needed again i know where to go

Rating:

5.0

The lady in the office was aways so nice!

Rating:

5.0

The Wilder family has used this facility for over ten years. It's convenient with safe entry and exit. I highly recommend this place of business for all of your storage needs. The variety of sizes and affordable prices make it easy for your budget.

Rating:

3.0

Person who attended my husband seemed upset and scattered. She had apparently misplaced her GUN and accused my husband of taking it. Will not go back.

Rating:

5.0

I would not recommend the pickup during off hours. Way too much trouble on my opinion.

Rating:

5.0

Great priced units, easy access to all of them and around the aisles. I would definitely come back if ever needed storage again. Thank you.

Rating:

5.0

Top notch! If you need storage, this is the spot!

Rating:

3.0

The team at this location was absolutely amazing and I highly recommend them. However, my experience overall with U-Haul was absolutely terrible and I will never use U-Haul again. The only thing that made it right was this little local team. But only after significant numbers of phone calls and visits to multiple locations to resolve the issue.

Rating:

2.0

Was charged a drop off fee, fuel, I have picture of the gas guage. Cleaning fee was charged, it was all swept out, and I have pictures of that as well

Rating:

5.0

Lance was always very friendly and polite and professional. The facility was always in shape clean organized and everything worked. I have absolutely no complaints and nothing but compliments for Lance and his operation. I would definitely use this location again and would recommend to family and friends.

Rating:

1.0

Lance Simon, the manager at this location, had no idea what he was doing. It took us 45 minutes to get a 5 by 8 trailer and I had prepaid for it already. I would pay for an extra day to get a trailer somewhere else just so I didn't have to deal with him again.

Rating:

5.0

Mold and rat droppings. Owner said there was nothing he could do about it. Interesting that our other storage facility did not have any of these problems because they put pest control pads in the corner of the units and sprayed.

Rating:

5.0

It was a perfect experience all the way. If needed again we would absolutely choose this facility.

Rating:

5.0

Great facility. Love the security. A ‘no worries’ location for storing your stuff! And Lance is very kind and helpful.

Rating:

5.0

Excellent Customer Service !!

Rating:

5.0

Best interaction ever 100% if I need to rent another ill be back

Rating:

4.0

The site manager (Lance) did and outstanding job with this rental.

Rating:

5.0

Excellent customer service. Thank you so much.

Rating:

3.0

Even with on-line check in, the rental process took too long. When I returned the trailer, the location was closed (even though they said they'd be open)

Rating:

1.0

The location in independence ruined my experience by charging me for cleaning a trailer I used to haul a motorcycle which was not dirty and for 24 moving blankets I never had. I will never use uhaul again...EVER!!!

Rating:

5.0

Lance is awesome and should get a raise. He went above and beyond to help make sure my experience was good. He is patient and fun!

Rating:

2.0

Employee didn't have a clue as to what he was doing. He also didn't crefit us for the $100 deposit as we paid in cash. Upon returning the truck, we couldn't get our $100 deposit back because he didn't apply it instead he said he gave it back to us but he is a liar as it was on camera as we paid with 4 one hundred dollar bills and a one dollar bill.

Rating:

5.0

This gentleman was also lovely and helpful.

Rating:

2.0

I reserved a truck a month in advance to pick up in Liberty, MO. I was informed day before I had to pick it up a a different location. I called to have it switched back and got no help. I would be willing to bet most of the people picking up trucks in Liberty did not reserve their truck before I did a month early. I was not able to make it too The new location at the requested time of 9am because it is farther away. I called to have the pick up time extended and was told that they would hold the truck until 2pm but I could pick it up anytime before. We arrived a little before 11am. Truck was not there. Needless to say I was not happy. I should have been able to pick up my truck at the place I requested and the time I requested a month before.

Rating:

5.0

Excellent experience. Friendly staff.

Rating:

3.0

I cancelled my reservation. I had found a unit closer to home.

Rating:

5.0

Good customer service. Thank y’all for the opportunity to get a Uhaul truck. Also making my move nice and smooth

Rating:

5.0

I did not like the return procedure. I couldn't get your software to recognize my cell phone and I called the U-Haul corporate office about what to do. The first agent said keep trying and when I told her I tried three times she just said to keep trying and there was nothing she could do. She was not helpful at all. I watched your video again and then looked on YouTube videos thinking I could find a way but was unable to. I then called U-Haul main office again and that agent was very helpful. She said don't worry about it because they can show I called in. She also said to take a picture of the odometer in case an issue came up and someone would call me on Monday. The entire process took me a half hour. That is ridiculous. The recording you have said that it takes 15 minutes to check in, if done correctly. That is even ridiculous. What if I didn't have my cell phone with me, or even didn't have a cell phone for some reason. Your check-in procedures need to be changed.

Rating:

5.0

Very pleased with service from start to end. Very good customer service!

Rating:

5.0

The employee was very helpful, and gave me all the information I needed.

Rating:

5.0

So far, no problems. Great Security system. Nice people, and great other storage holders. Would recommend.

Rating:

4.0

Battery was dead by time it was jumped we got a a 2 late start on our day to move. Someone should make sure everything is in working condition before people show up for a reservation. I understand if I had just walked in, but that wasn’t the case. I was discounted $20 for my hassle, but I feel I should have gotten the entire truck rental taken care of and I would had paid the mileage and the taxes on the full amount .

Rating:

5.0

Lance was wonderful. He helped me to choose the right rate for my budget. He also has great customer service skills. Thanks again Lance

Rating:

5.0

Very helpful. Willing to show me the unit without question. Willing to work with me on time to complete all needed at forms. Thank you!

Rating:

5.0

The customer service was great and the rep was very knowledgeable and professional.

Rating:

4.0

Friendly stafff, reasonable rates, and a clean, well lit facility with good security. What else could you ask for?

Rating:

5.0

Was very pleased with everything very clean and well-kept facility

Rating:

3.0

make sure the trucks are cleaned out - but the trucks leaked

Rating:

4.0

Directions to location were confusing.

Rating:

1.0

Shitty costumer service

Rating:

1.0

THE TRUCK WAS NOT THERE HAD TO DRIVE TO A DIFFERENT LOCATION FOR TRUCK AND THEN ANOTHER LOCATION FOR DOLLY AND PADS. CUSTOMER SERVICE THERE WAS HORRIBLE, IN NO WAY DID THEY TRY TO HELP US IN OUR MOVE. SAID THEY HAD NO IDEA OF THE RESERVATION.WILL NEVER USE THIS UHAUL AGAIN.

Rating:

2.0

They are mainly a towing company, so they deal with those needs first, as the U-Haul service they offer comes second. I will always rent elsewhere if I need anything in the future.

Rating:

5.0

Very friendly, quick, and trustworthy. Thank You

Rating:

4.0

U Haul representative was very personable, helpful and showed great customer relations.

Rating:

3.0

Clean the window

Rating:

2.0

The truck I received was infested with roaches. I called the location and he said he would call me back shortly. To this point, 3 days later, I have never received the return call. The blankets I ordered were not loaded. This was piss poor all the way around. I had to call and find a different truck at a different location 30 miles away.

Rating:

1.0

He tried to get me to go somewhere else to drop off the Uhaul, and did not want to be disturbed.

Rating:

3.0

I probably wouldn't recommend for truck rental since they only had one truck. Primarily a storage location.

Rating:

5.0

no suggestions for improvement. very helpful

Rating:

5.0

Lance is a great representative for U-Haul. I received fast and friendly service. The truck was in excellent shape.

Rating:

4.0

Convenient - never had to wait

Rating:

5.0

Lance was easy to work with and a big help!

Rating:

3.0

Took way to long!!!!!