Customer Reviews for Independence U Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Independence U Storage

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Robert D. on

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Customer did not leave a comment.

Jennifer J. on

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I reserved a truck a month in advance to pick up in Liberty, MO. I was informed day before I had to pick it up a a different location. I called to have it switched back and got no help. I would be willing to bet most of the people picking up trucks in Liberty did not reserve their truck before I did a month early. I was not able to make it too The new location at the requested time of 9am because it is farther away. I called to have the pick up time extended and was told that they would hold the truck until 2pm but I could pick it up anytime before. We arrived a little before 11am. Truck was not there. Needless to say I was not happy. I should have been able to pick up my truck at the place I requested and the time I requested a month before.

Philip G. on

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Mark L. on

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Mark P. on

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JANENE B. on

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Excellent experience. Friendly staff.

Casey P. on

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I cancelled my reservation. I had found a unit closer to home.

JERMAINE G. on

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Good customer service. Thank y’all for the opportunity to get a Uhaul truck. Also making my move nice and smooth

chris W. on

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I did not like the return procedure. I couldn't get your software to recognize my cell phone and I called the U-Haul corporate office about what to do. The first agent said keep trying and when I told her I tried three times she just said to keep trying and there was nothing she could do. She was not helpful at all. I watched your video again and then looked on YouTube videos thinking I could find a way but was unable to. I then called U-Haul main office again and that agent was very helpful. She said don't worry about it because they can show I called in. She also said to take a picture of the odometer in case an issue came up and someone would call me on Monday. The entire process took me a half hour. That is ridiculous. The recording you have said that it takes 15 minutes to check in, if done correctly. That is even ridiculous. What if I didn't have my cell phone with me, or even didn't have a cell phone for some reason. Your check-in procedures need to be changed.

Deborah C. on

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Very pleased with service from start to end. Very good customer service!

Mary R. on

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ROBERT F. on

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So far, no problems. Great Security system. Nice people, and great other storage holders. Would recommend.

Martin W. on

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Battery was dead by time it was jumped we got a a 2 late start on our day to move. Someone should make sure everything is in working condition before people show up for a reservation. I understand if I had just walked in, but that wasn’t the case. I was discounted $20 for my hassle, but I feel I should have gotten the entire truck rental taken care of and I would had paid the mileage and the taxes on the full amount .

Shelly C. on

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WENDY P. on

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Jaquelyn E. on

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Lance was wonderful. He helped me to choose the right rate for my budget. He also has great customer service skills. Thanks again Lance

RUSSELL N. on

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Friendly stafff, reasonable rates, and a clean, well lit facility with good security. What else could you ask for?