Lance Simon, the manager at this location, had no idea what he was doing. It took us 45 minutes to get a 5 by 8 trailer and I had prepaid for it already. I would pay for an extra day to get a trailer somewhere else just so I didn't have to deal with him again.Matt C.
Customer Reviews for Independence U Storage
(U-Haul Neighborhood Dealer)
Independence, MO 64056
(on the NW corner of 291 & 24HWY / 500 yards north of vet clinic)
Services at this Location:
- Mon-Fri: 10 am - 6 pm
- Sat: 9 am - 1 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.PAULA C.
Mold and rat droppings. Owner said there was nothing he could do about it. Interesting that our other storage facility did not have any of these problems because they put pest control pads in the corner of the units and sprayed.Amy F. | Overall Experience
Customer did not leave a comment.sheila C.
Customer did not leave a comment.BRYCE W.
Excellent Customer Service !!Sheila M.
Best interaction ever 100% if I need to rent another ill be backJohn W.
Customer did not leave a comment.sheri W.
The site manager (Lance) did and outstanding job with this rental.WILLIAM L.
Customer did not leave a comment.steve C.
Customer did not leave a comment.Eric S.
Excellent customer service. Thank you so much.Paula O.
Customer did not leave a comment.Edwin B.
Customer did not leave a comment.john T.
Customer did not leave a comment.Scot K.
Customer did not leave a comment.NORMAN R.
Even with on-line check in, the rental process took too long. When I returned the trailer, the location was closed (even though they said they'd be open)Helmut D.
Customer did not leave a comment.Tracy S.
Customer did not leave a comment.Edward T.
The location in independence ruined my experience by charging me for cleaning a trailer I used to haul a motorcycle which was not dirty and for 24 moving blankets I never had. I will never use uhaul again...EVER!!!ARTHUR J.
Lance is awesome and should get a raise. He went above and beyond to help make sure my experience was good. He is patient and fun!Audrey Z.
Employee didn't have a clue as to what he was doing. He also didn't crefit us for the $100 deposit as we paid in cash. Upon returning the truck, we couldn't get our $100 deposit back because he didn't apply it instead he said he gave it back to us but he is a liar as it was on camera as we paid with 4 one hundred dollar bills and a one dollar bill.Roger T.
This gentleman was also lovely and helpful.Theresa B.
Customer did not leave a comment.Robert D.
I reserved a truck a month in advance to pick up in Liberty, MO. I was informed day before I had to pick it up a a different location. I called to have it switched back and got no help. I would be willing to bet most of the people picking up trucks in Liberty did not reserve their truck before I did a month early. I was not able to make it too The new location at the requested time of 9am because it is farther away. I called to have the pick up time extended and was told that they would hold the truck until 2pm but I could pick it up anytime before. We arrived a little before 11am. Truck was not there. Needless to say I was not happy. I should have been able to pick up my truck at the place I requested and the time I requested a month before.Jennifer J.
Customer did not leave a comment.Philip G.
Customer did not leave a comment.Mark L.
Customer did not leave a comment.Mark P.
Excellent experience. Friendly staff.JANENE B.
Good customer service. Thank y'all for the opportunity to get a Uhaul truck. Also making my move nice and smoothJERMAINE G.
I did not like the return procedure. I couldn't get your software to recognize my cell phone and I called the U-Haul corporate office about what to do. The first agent said keep trying and when I told her I tried three times she just said to keep trying and there was nothing she could do. She was not helpful at all. I watched your video again and then looked on YouTube videos thinking I could find a way but was unable to. I then called U-Haul main office again and that agent was very helpful. She said don't worry about it because they can show I called in. She also said to take a picture of the odometer in case an issue came up and someone would call me on Monday. The entire process took me a half hour. That is ridiculous. The recording you have said that it takes 15 minutes to check in, if done correctly. That is even ridiculous. What if I didn't have my cell phone with me, or even didn't have a cell phone for some reason. Your check-in procedures need to be changed.chris W.
Very pleased with service from start to end. Very good customer service!Deborah C.
Customer did not leave a comment.Mary R.
So far, no problems. Great Security system. Nice people, and great other storage holders. Would recommend.ROBERT F. | First Impressions
Battery was dead by time it was jumped we got a a 2 late start on our day to move. Someone should make sure everything is in working condition before people show up for a reservation. I understand if I had just walked in, but that wasn't the case. I was discounted $20 for my hassle, but I feel I should have gotten the entire truck rental taken care of and I would had paid the mileage and the taxes on the full amount .Martin W.
Customer did not leave a comment.Shelly C.
Customer did not leave a comment.WENDY P.
Lance was wonderful. He helped me to choose the right rate for my budget. He also has great customer service skills. Thanks again LanceJaquelyn E.
Customer did not leave a comment.ANGELA S.
Customer did not leave a comment.Jerry O.
Customer did not leave a comment.Douglas R.
The customer service was great and the rep was very knowledgeable and professional.Gary W.
Customer did not leave a comment.Lon S.
Customer did not leave a comment.William S.
Customer did not leave a comment.Linda J.
Customer did not leave a comment.Marianne G.
Customer did not leave a comment.James C.
make sure the trucks are cleaned out - but the trucks leakedMichael M.
Customer did not leave a comment.JAMES L.
Customer did not leave a comment.Michelle R.
Directions to location were confusing.JOE W.
Shitty costumer serviceCOURTNEY F.
Customer did not leave a comment.Justin E.
Customer did not leave a comment.Cindy W.
Customer did not leave a comment.Gayle L.
THE TRUCK WAS NOT THERE HAD TO DRIVE TO A DIFFERENT LOCATION FOR TRUCK AND THEN ANOTHER LOCATION FOR DOLLY AND PADS. CUSTOMER SERVICE THERE WAS HORRIBLE, IN NO WAY DID THEY TRY TO HELP US IN OUR MOVE. SAID THEY HAD NO IDEA OF THE RESERVATION.WILL NEVER USE THIS UHAUL AGAIN.J W T.
They are mainly a towing company, so they deal with those needs first, as the U-Haul service they offer comes second. I will always rent elsewhere if I need anything in the future.Travis M.
U Haul representative was very personable, helpful and showed great customer relations.THOMAS J.
Clean the windowMona O.
The truck I received was infested with roaches. I called the location and he said he would call me back shortly. To this point, 3 days later, I have never received the return call. The blankets I ordered were not loaded. This was piss poor all the way around. I had to call and find a different truck at a different location 30 miles away.SHAWN E.
He tried to get me to go somewhere else to drop off the Uhaul, and did not want to be disturbed.Jason S.
Customer did not leave a comment.SHANNON M.
I probably wouldn't recommend for truck rental since they only had one truck. Primarily a storage location.Robert P.
no suggestions for improvement. very helpfulBARBARA M.
Lance is a great representative for U-Haul. I received fast and friendly service. The truck was in excellent shape.Carl W.
Customer did not leave a comment.christopher D.
Customer did not leave a comment.MILAN H.
Customer did not leave a comment.JOE S.
Customer did not leave a comment.Susan P.
Customer did not leave a comment.James S.
Convenient - never had to waitJAMES S.
Customer did not leave a comment.JIM S.
Customer did not leave a comment.JOHN S.
Lance was easy to work with and a big help!Allison K.
Customer did not leave a comment.Kim Q.
Took way to long!!!!!Jamie S.
Customer did not leave a comment.STEVEN P.
Customer did not leave a comment.Jackie G.
Customer did not leave a comment.NICOL J.