This is a horrible location to pick up OR drop off a U-haul. Picked it up in a crazy hidden back corner of their lot, felt like I was doing a drug deal. Returned it a day early and the gate to access the area where I picked the trailer up from was closed and locked. I left it in the front lot hoping no one takes it. Walking into an industrial office, trying to figure out how to obtain the U-Haul at Pick up was confusing and not a lot of fun. Felt incredibly out of place and uncomfortable.
John L
Customer Reviews for Industrialex Manufacturing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This comment is not a reflection on the site owner, but rather the booking experience. When choosing a drop off location, there was not a clear indication that we would be charged extra for a weekend drop off “after hours”. The additional $20 on top of a rental fee that doubled from when we originally looked on Wednesday ($65) to when we actually reserved on Thursday ($130) was disappointing.
ALICIA D