Was a drop after hours.
Cal V
Customer Reviews for Infinity Tire Shop
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The business was closed and no one was available. It is difficult to give a rating on something not experienced. I gave the above ratings because this survey would not let me exit without a rating.
THOMAS LThey did great. I am adding this comment to explain I have placed the moving blankets and dolly in the cab of the truck, since I have no way to secure the back of the truck. I don't want any of those items to dissappear.
JOHN GVery nice young man working there and he was very helpful but equipment had a bald tire on it and not road worthy.
Ben TThis young probably teenage guy working here was the best, most ambitious worker I've seen in years at any job. Whoever runs this shop- this kid is your kid. Make sure he gets a good education and gets going there aren't many like this left. He did everything to make sure everything was alright. We had a reservation at a place north of town that was a joke- went out there they were rude and non-accommodating to the point we walked off and drove into town looking for another trailer rental place and there it was. A stroke of luck. No kidding- make sure this kid gets to where he needs to go to make something good out of himself.
JERRY KItem was received and returned no issues . Got the job done
TONY Tvery professional employee at pick up location - much appreciated
Dale HEverything went pretty smooth I don't think you can improve on anything
Cynthia MEverything was great.
Patricia MGas up the vehicles before renting them out. The place was closed before it was supposed to be closed. We called several times and we could not reach the place we rented from for assistance.
Ramon CThe parking lot floods and was completely under water. Also the tow straps were rusty and one never stayed tight so we had to buy our own.
JUAN PI got to the location to find that they were not open and had to wait 30 minutes for my rental.
KANESHIA DPlace wasn’t open and no instructions on dropping off trailer
PETER DWent to return the vehicle shortly after lunch about 1:00 p.m. the one person working there just said you're all right man didn't even look up handed him the key then I got to charge for $64 for gas that had been replenished after filing a complaint with U-Haul the 3 days later we funded my money either they didn't know how to read the difference between 1/8 of a tank and 3/8 of a tank or they just put down a number. I rent enough u-hauls a year to keep my receipts and take pickup and return photos. It is just a hassle that sometimes you have to wait for a refund when you did the right thing in the first place.
MICHAEL MBattery terminals corroded, door seals lacking, loud rattle - makes for a long 7 hour drive.
Andrew DRep gave me a great discount
GARY SThe guys at the pickup location were great. This was our second time renting there and we will use them again.
James HWas closed befode 5pm dropped truck and tow dolly off NOBODY WAS THERE . TOOK OICKS OF BOTH JUST LIKE VIDEOS SAID. ACTER DROPPING BOTH OFF NEXT MORNING SAYING DID NOT RETUDN TRUCK. ONLY TOW DOLLY. I RETURNED BOTH TO INFINITY TIDE SHOP
Leon BThe gentleman assisting me was courteous and helpful. He assisted me by disconnecting the trailer from my vehicle. Believe me, I appreciated it on that hot day.
Thomas LNeed more lighting
ISRAEL GActed liked it was a bother
Larry PNothing they were awesome and quick
Richard DDon't use dealers like the one I had a reservation at that closed an hour early, 30 minutes before I was supposed to pick up.
Steven GIt was kind of out of the way to rent as we were leaving from Lake Jackson not Angleton. And we did rent it from a tire place kind of ironic that we were delayed for 3 hours because of a tire blowing out on the truck… It would have been much better if U-Haul would put cruise control in the vehicles … we had a nightmarish time with the trip, just glad we made it home alive
Rodney MEquipment dispatched was defective, had to get autocarrier replaced, causing a full day’s delay in move. Also the truck itself was filthy!
Andre HThis location was ok, one of the guys didn't seem like he knew what to do. The guy in the office was a little more helpful. Overall it was ok.
TAMMY BFirst time using this location, they were friendly, helpful and got me in and out with the trailer very quickly.
Michael WAgain, we were unable to check in through the mobile app. Had to do this manually through the "boy" who was the only one working there. Then we were charged extra mileage which we absolutely did not have. We were 20 miles less than what was afforded us.
MELANIE JY’all charge me for gas and I put the gas back where it supposed to be other than that everything was OK
Regina wWas able to drop off the trailer after hours which helped me a lot.
Louis POn time check out of equipment. It took 4+ days and 5+ calls to the Uhaul 1800 number for me to be able to check out the equipment. I called the store several times and even went there in person and I still couldn't get help.
Stephanie OEverything was efficient and went smoothly. I only have one suggestion, they should have better outdoor security lighting, it is very dark there.
Victoria IGreat service highly recommended
Francisco AWe were treated very well. The location had exactly what we needed. In and our in no time. Easy return. Only problem we had was with the uhaul app.
Steven CThe service was good and I made the reservation in person. They had on the yard the trailer I needed. Good overall experience
James WI was not happy that I had to drop off here, when I picked up the truck, drop off location was supposed to be open. I had already filled the gas tank to the same level as pick up. I went to a local uhaul location which was only like 3 miles away and was told I could not return here. Instead I had to drive an extra 15 miles and get charged for 1/16th of gas because some one put in this location as dropoff. It was very inconvenient.
Evaristo MBetter customer service in Lubbock
Christian SEquipment was nonfunctional (electrical didn’t work). New equipment was issued but not changed in the system resulting in me spending an hour on the phone trying to work out the issues after an after hours return. The app also didn’t function properly. You guys need to get things figured out. What a pain!
bon kThe people in Terre Haute found the issues but I had driven over 14 hrs alone with no lights on uhaul.
mary TGreat service.
Mark MThe inside of cab was dirty and with trash. The back of the truck had a lot of trash and short pieces of twine hanging from the tie rales.
CHRISTOPHER SThey should’ve been there for their U-Haul reservations and gave me the equipment I paid for
RayNisha S