Will Truax was very good, helpful and professional. However, my reservation was changed without my and Will's knowledge.by somebody else in U-Haul. My departure was delayed from 8:30 a.m. until 9:30 a.m. on Nov. 7th because of this "scheduling traffic" problem. Fortunately, Will was able to it corrected, and I got on my way.edward P.
Inflow Skate Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.BERTRAM JR V.
Doesn't need improvement. Excellent service, very efficient.Ivor L.
Fill the water reservoir.rock H.
The place is ok, I did not have any issue with it, however, the experience with Uhaul was terrific. I wouldn't recommend it at all! My app did work to pick my truck on Saturday at 8 am and I had to wait for the store to open about 10am. The customer service is hard to get the answer, in which we have to wait several times. Each time I call, I got different information that made me extremely confused! To drop off was the same situation with lots of miscommunication! I had a terrible experience movie with Uhaul from Dundas ON to Ottawa ON and wouldn't do it again. Too confusing and non support at all for customers. Hopefully, someone take a look on this review!hugo V.
No contact information for inflow park. So when the van wasnt checked in before us, we didnt know. We were under the assumption that no truck was available even though we reserved. We eventually got the truck, but it took 1 hour to get it.SAHER A.
Customer did not leave a comment.Roger N.
Excellent service.Joseph M.
Owner/operator was very accommodating and respectful. Could not have been more helpful.GEOFFREYDAVID R.
Service was great. Everything was ready to go when we arrived. Truck was very clean. Very smooth rental. I definitely recommend this Head Street location in Dundas.Ashley W.
Customer did not leave a comment.ron H.
Customer did not leave a comment.Randy K.
Nothing. This is the third time I have rented from the Inflow Skate Park location. Service is always top quality, truck is clean and in perfect condition and there is never any hassle or headache. The gentleman who rents the trucks is professional and so friendly and kind. Always a great experience!KIMBERLEYANN H.
Everything went very smoothly, no issues.John C.
Customer did not leave a comment.Mark B.
The guy was kind of friendly, but unnecessarily strict. I'll never visit this site.Jae-Seung L.
The place is a bit secluded and needs a bigger sign.Zaid A.
Great customer service, very helpful employee.Hugh L.
My fifth rental here and everything was smooth and service was always reliable.brian C.
Customer did not leave a comment.brian C.
My only complaint was that the windshield wipers desperately needed to be changed. They only cleaned about 25% of the windshield.Jeffrey P.
Customer did not leave a comment.Daniel G.
Customer did not leave a comment.Gregory S.
The drop off process was easy and the provider was very friendly and understanding.Emmanuel C.
Great friendly serviceJohn D.
Customer did not leave a comment.Allison N.
I am more that satisfied with the service I received, and I believe that I received good value compared to other rental companies.Brian S.
Customer did not leave a comment.Wonjong L.
Customer did not leave a comment.Craig S.
Customer did not leave a comment.Nicholas L.
Customer did not leave a comment.Eric C.
Customer did not leave a comment.Richelmy D.
Customer did not leave a comment.Stephen B.
the u-haul place was kind of sketchy down a dead end street in a industrial area. was kind of a hole in the wall that was shared with a in door trick bike place. moving van was fairly new and clean. I have a u-haul outlet 5 min from my house that we booked through but had to drive 45 minutes to pick up our unit. wasn't impressed with that but on the flip side they gave us 70 km for free as a good will gesture.Todd J.
This is the fourth time I rented from Will. He is straight forward and does what he said he would do. No BS. He helped me out on short notice once and I appreciate his help.brian C.
The manager Will at Inflow was excellent. He made up for my booking experience at the Ancaster location. I booked in Ancaster a week prior as our move (and storage facility) was in Ancaster. The night before my scheduled rental I got a UHaul email confirming my booking with pickup at â€œInflow Skate Parkâ€. No address. Luckily I called the Ancaster facility before driving there the morning of the booking and got the manager. I asked him where Inflow Skate Park was. He replied it was in Dundas, a 20km round trip from Ancaster. He said his truck had been in an accident that week and so he had transferred my booking to them without calling or asking me if that was okay. I told him I was not very happy about this and his reply was â€œWell I'm not too happy my truck was in an accidentâ€. No apology at any point, just complaints about his damaged truck (as if I had anything to do with it). If I had received the courtesy of a phone call to tell me of the problem I would have looked for somewhere else in Ancaster to book. With mileage charges from Dundas and back this added about $15 to my final bill. Some of your managers need some people skills training.David R.
Above average for Will calling to ensure I knew what was going on for the changed drop off location.Jason B.
all goodKathryn L S.
i found that i received about 15 emails from uhaul over renting this vehicle...which i thought excessive. Other than that everything went very smooth.Kathryn L S.
I was not informed this was not an actual Uhaul location but simply an agent. We arrived a few minutes early and there was no sign of any human around. he arrived on time, but It would have helped had we known.Patti S.
Customer did not leave a comment.William John L.
Very friendly and competent staff.Jim B.
Customer did not leave a comment.Jeff D.
With three seats, the truck could use 3 cup holders.Cooper W.
Nothing that I can think ofnadine R.
EXCELLENT SERVICE.brian C.
The self-checkout process is impressive and convenient, though a bit lengthy. I find the self-checkout very accommodating. It allows for a truly flexible service. Thank you.Daniel O.
Customer did not leave a comment.Chris D.
The owner / proprietor was extremely friendly and very helpful both when picking up and when dropping off. He gave me excellent tips for driving and preparing for our move etc. I was initially assigned to pick-up at another closer location, but due to availability I was moved to this site - I will go out of my way next time to pick-up here again.Peter P.
Customer did not leave a comment.Doug B.
Customer did not leave a comment.Anthony T.
Owner was great. Received a call confirming rental shortly after booking. Truck was clean. Will use again. Note- I used the cell phone pick up option. I'd suggest you advise customer to turn on location services at the time of booking, so they're not trying to figure it out on the day of pick up.Santiago C.
Customer did not leave a comment.laura H.
Will the owner was great. He has a small operation but with that you get the personal touch.ken B.
Only used truck for short haul moving job but very convenient and easy to rent.Ivor L.
For what I needed to use this pickup truck for it was perfect. The rep. Gab, was very accommodating and effective.bruice P.
Customer did not leave a comment.Ian D.
Customer did not leave a comment.Joseph N.
We just used the drop-off box.Spencer R.
Customer did not leave a comment.john P.
Dropped off, store was closed. Easy and convienent.Adam R.
The proprietors are very helpful.MATTHEW B.
Customer did not leave a comment.tony R.
The owner of this location went out of his way to help me get on my way as fast and efficiently as possible. I was very impressed by his customer service and genuine willing to help. I would highly recommend this uhaul location in the future. Excellent service. The truck was also very good and very clean. On the down side, my original booking was for Upper Wellington. The evening before I was to pick up the vehicle I was informed that I would have to pick up the vehicle in Stoney Creek instead, adding an hour-plus extra driving in rush hour traffic and 40.2 k extra mileage. This was unacceptable and I cancelled the vehicle, later reserving the smaller truck with a Dundas pickup. It makes me hesitant to recommend your service for a large move, as I would not want to have this happen again...it created a great deal of stress.Steve T.
Customer did not leave a comment.SUSAN T.
out of the way.....I had to drive 26 miles from requested locationKen M.
Perfect already.Yipeng C.
All good.Sean W.
Customer did not leave a comment.Trevis C.
Great service! It was hard to find the place... I had to call and ask for directions but they were super nice and helpful! I'd use this location again.Joseph Z.
Customer did not leave a comment.gerry S.
Customer did not leave a comment.Marianne M.
Customer did not leave a comment.mark S.
Customer did not leave a comment.Ahmed A.
Too far and couldn't find it got lostKevin P.
Customer did not leave a comment.Edward R.
Changed time online and then it changed my pickup location without informing me. It advertises $19.95 a day and I used the truck for less than 8 and was charged $180.00michele P.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.hanggai Y.
Everything was good I just wasn't pleased with the pricing I found it very overpricedpeggy O.
Our last-minute reservation was confirmed promptly. The owner was also a pleasure to work with.Elissa J.
Customer did not leave a comment.William L.
Customer did not leave a comment.ron C.
The only complaint I have is when booking original truck it showed a 17ft available at my chosen site and my chosen time. The next email told me the truck was confirmed at a site 2 cities away. This was not going to work since it was taking me in the opposite direction and adding extra time to my moving day. I called to arrange somewhere else and after a lengthy search Lucy the rep I spoke to arranged a 15ft at my chosen site. Lucy also offered a 40.00 rental fee with unlimited mileage. When I arrived to pick up truck fellow at inflow had no record of the offer of 40.00. This was frustrating as more time was spent looking for notes on account that were not there. I ended up just taking the original fee since I had movers meeting at home at 930 . I arranged to pickup at 9 and figured I didn't have time to mess around looking for the deal Lucy offered. Apparently Lucy makes this offer alot but when you get to pickup site there is no record of it.Perhaps the reps on phone should not make promises they cannot keep. Other than the 15ft being to small, pick up location once settled was convienient.Brenda C.
Customer did not leave a comment.John W.
Customer did not leave a comment.Anthony R.
Customer did not leave a comment.AMOS C.
The Proprieter was excellent. Thank you.Jim R.
Great service and extremely convenientAnthony R.
The location was hard to find. More descriptive like 'around to the back of' the building address. The customer service experience was exceptional. The one way and drop rental option very handy. I would not hesitate to recommend the Dundas, Ontario location.ted M.
Customer did not leave a comment.Wayne Y.
These gentlemen were new to the U-haul business but youd never know it as they were incrediblly quick, polite, professionals thru and thru! I plan on renting another truck in a couple weeks to finush up my families move and will be calling these gentlemen first as i truely enjoyed dealing with them. The truck was very clean, smelt good too suprisingly! Best part of dealing with this location is that their business is open later then any other location ive come across. I picked the truck up on a Friday evening around 930pm and they were incredibly busy yet still very pleasant and eager to help me gey going asap. If i could rate higher then 5/5 i would. These are the exact types pf people you want representing ypur company! Thanks for the happy experiance guys, keep up the fantastic work!Dwayne M.
Clearer signage for location and where to park when dropping off.Kevin H.
Excellent set up - so easy to use and the location is perfect.Catherine M.
Staff were friendly and very helpful.Frank M.
Customer did not leave a comment.Ireneusz P.