Customer Reviews for A&J Auto Body & Collision
(U-Haul Neighborhood Dealer)

Rating:

1.0

Owner late to my appointment that coast me to rent extra days

Rating:

5.0

I enjoyed renting from a small business owner who takes pride in what they do. This is a family run business who is friendly and knowledgeable. Absolutely use them for your rental needs!

Rating:

2.0

Didn’t have all equipment requested and wasn’t advised they didn’t. Low gas in the truck.

Rating:

5.0

Excellent service. Our 5x8 closed trailer worked great.

Rating:

2.0

I'm sure this place would be fine during operating hours. Drop off after hours can be tricky with a trailer. Very limited space and visibility.

Rating:

2.0

Took two days to confirm I dropped off truck. Kept getting calls from uhaul asking why the truck was late. Unprofessional

Rating:

5.0

Customer service was great

Rating:

3.0

Al though the truck ran fine, the check engine light was on

Rating:

5.0

We really like the gentleman who help us, he made sure we where we’ll taken care of.

Rating:

2.0

The representative was unprofessional and not helpful at all. He tried to tell me multiple times that he didn’t have the trailer that I rented online and also I saw on the lot before I walked into the office. Guess he didn’t want to make any money.

Rating:

5.0

There was an additional mileage charge applied to my bill that was unexplained. The office should explain all charges applied for the rental.

Rating:

3.0

It was too far from my house

Rating:

2.0

Make sure that everything in your turks is working, the truck that I got had no AC.

Rating:

1.0

Very small parking lot making it dificult to park the truck and auto transport. I was also charged an extra day of rental when the equipment was due at 8 am and I dropped it off around 1 am on the due date. Based on the receipt, they did not process the return until after 11 am on the due date. I will be challenging that charge.

Rating:

2.0

Location was closed when I arrived with no instructions on where to leave truck. When I called upon arrival, they seemed surprised that I was leaving the truck there after hours even though they were identified as an after hours drop location. I did not feel safe leaving the equipment where I was instructed to leave it.

Rating:

1.0

The person I charge had me get off my truck to open the gate then drop off the trailer he later showed up telling me he would email me my receipt in witch he never did I am very dissatisfied with this location and would never go to it again this person filed that I had returned the trailer 10 days later and my bank account was overdrawn because of his u professional help.

Rating:

2.0

Our reservation was at 9:30 and we arrived to pick up at 9:40 and did not receive our truck until around 10:40. The guy in charge did have a one more customer in front of us which was understandable but he finished up with them not very quickly either and we got stuck waiting as well because he was not prepared at all. He has the uhaul trucks parked in a different lot and had to drive over there and bring the truck around, he told us he could not figure out which truck although we rented the 15’ supermover and he only had one on that lot so I am not sure how he could’ve not been able to locate the truck. I have rented from uhaul before and the truck has always been ready and at most has taken me 10 mins to pickup so this was very disappointing and time consuming.

Rating:

3.0

Drop off location was confusing with where to park the truck to drop it off.

Rating:

5.0

Joey and Alex are always a pleasure to deal with and, yet again, they were able to help me out in a tight spot.

Rating:

1.0

It took over an hour to pick up.. I entered my information 7 times trying to use to mobile device to pick up .. then my son tried almost just said forget it and had to pay someone to help because our. Help came at 10:30 and took to long so had to go. It should of took only a couple of hours but after picking up the truck we were mentally exhausted.. did not complain because girl was courteous and nice but very confused and apologetic.. not the first time had a similar experience at another location.. uhaul needs to change their system.. people nice but system is not good

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great service Alex and Joey were a big help and made moving very smooth

Rating:

5.0

Very good customer service

Rating:

3.0

I’ve rented uhaul trucks and trailers several times over last 3 years. This last rental experience was horrible. I was sent to Perris and was there 1 1/2 hours before they figured out I wanted one way. Then sent to inland sales and they were closed. It took me about 3 hrs to get a trailer I reserved a week in advance. And it was a different size then what I wanted. I hope this was a one time problem.

Rating:

5.0

Nothing they were excellant

Rating:

5.0

Thank you

Rating:

4.0

There is not room for equipment.

Rating:

2.0

I showed them the screen that said ALL they need to so is give me the key. But somehow I was there for 20 minutes while they figured out what I was trying to tell them all along.

Rating:

5.0

Awesome

Rating:

5.0

When i got to my location to move their was no dolly. On the contact i pay for a dolly. Please contact me at 951-905-3561. Thank you Connie Davey Con # 25420982

Rating:

5.0

Great experience. The owner/manager was excellent to work with.

Rating:

1.0

Place was closed. Had to go to a neighboring business to get help. Didn’t include the dolly nor pads I was charged for. Truck came with a flat tire as well.

Rating:

1.0

agent there had to get the keys for me. He went to another building, and stood about 15feet from us on the phone. I thought he couldn't find the keys and had to call someone. A few minutes passed and I walked closer to listen in, and there he had the keys in his hand the entire time! but he did NOT think of passing them to us!!

Rating:

2.0

Have a spot ready for easy drop off.