Customer Reviews for Insurance Benefit Services Group Inc
(U-Haul Neighborhood Dealer)

81 reviews

429 S Blanche   Mounds, IL 62964

(618) 342-6992

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(618) 342-6992

429 S Blanche
Mounds, IL 62964

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

donna kay G. 
Rating:
5.0

Customer did not leave a comment.

jean S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY P. 
Rating:
5.0

Customer did not leave a comment.

RONALD M. 
Rating:
5.0

Nothing. Always get satisfaction when I go there.

Cornellia D. 
Rating:
2.0

They need someone that know what they are doing. I spent a quiet a bit of money. Never heard back from her to get my deposit back.

THERESA C. 
Rating:
5.0

extremely friendly and accommodating. very professional

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

Deon C. 
Rating:
4.0

Customer did not leave a comment.

Alexa M. 
Rating:
5.0

Customer did not leave a comment.

Belithia J. 
Rating:
5.0

Customer did not leave a comment.

Judy H. 
Rating:
5.0

Everything was great . Friendly staff and trailer was clean no complaints at all.

Judy H. 
Rating:
5.0

Customer did not leave a comment.

Jodella G. 
Rating:
4.0

Customer did not leave a comment.

james C. 
Rating:
5.0

Very friendly and helpful

Tonya R. 
Rating:
5.0

Customer did not leave a comment.

Scott F. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
2.0

Have a spare key in the office.So when you are told to leave the key under the seat, but not told by the person assisting you don't lock doors. You can save $40.00 service call by Britton's trucking.what stared out as a $19.95 plus mileage cost me$96.00 to go 14miles. Can someone explain this to me?

Marva P. 
Rating:
5.0

Continue to have a positive customer service representative.

mable H. 
Rating:
3.0

Took it after closing not sure how they are.

nate T. 
Rating:
2.0

They did not recommend checking the miles on the truck to what they wrote down, causing us to get charged extra for miles we did not travel.

Nathaniel A. 
Rating:
3.0

Highly inconvenient pick up located almost an hour from requested location.

Miranda T. 
Rating:
5.0

Customer did not leave a comment.

BRADELY P. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
2.0

The time that it should have been open online was 8:30 am. The time anyone got there was nine. I had a few questions but by the time someone arrived I was leaving. I don't appreciate people showing up late. Will NOT be using that facility again.

Dillon R. 
Rating:
4.0

Customer did not leave a comment.

ROBIN C. 
Rating:
5.0

We were under duress from the break down of our transportation to an important event and all U-Haul personnel with whom we had contact were kind, helpful, understanding as well as professional and just fantastic. I couldn't thank them enough.

Gillian G. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
5.0

Representative met me at the door, checked conditions of the vehicle and had me on my way in about 7 or 8 minutes. Excellent service.

VERNON S. 
Rating:
5.0

Customer did not leave a comment.

Lamar P. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

Tonita B. 
Rating:
5.0

Find a way to get the keys in the customer's hands sooner....the pick up process was long, tedious and redundant with information that had been shared with Uhaul previously. The names and addresses of THREE additional references and the attempts to use multiple credit cards made for a frustrating start with a six person moving crew waiting to get to the job site. On site approval did not occur...she had to call a Uhaul office somewhre for final assistance.

MITCH H. 
Rating:
1.0

Quit saying that you have equipment at one location and send me 40 minutes to pick it up in another location. Did not have furniture dolly as requested. This has happened the last two times I have rented with Uhaul.

Robert J. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN M. 
Rating:
5.0

Great people to work with !!

ANDREW W. 
Rating:
1.0

Customer did not leave a comment.

sandra T. 
Rating:
4.0

Customer did not leave a comment.

Fred W. 
Rating:
5.0

Customer did not leave a comment.

tracy W. 
Rating:
5.0

Customer did not leave a comment.

CARLETOS M. 
Rating:
5.0

Customer did not leave a comment.

sharon A. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Customer did not leave a comment.

LORI V. 
Rating:
5.0

Nothing

Eric C. 
Rating:
4.0

Customer did not leave a comment.

Ron E. 
Rating:
5.0

Truck was not what I requested but I was given a truck for the same rate, so that was fine, but the truck itself was horrible. The front end of the truck was in need of an alignment or something, it shook really bad while driving and pulled to the right side it made for a long tiring drive to fight traffic and the truck as well to keep it on the road. Was not happy with it at all.

ROSETTA M. 
Rating:
5.0

Friendly, courteous, and very helpful

Herman J. 
Rating:
5.0

Customer did not leave a comment.

MOSQUITO A. 
Rating:
5.0

Dropped off here in the past as well. Friendly folks WHO KNOW WHAT THEY ARE DOING!

SIMON M. 
Rating:
3.0

Customer did not leave a comment.

jim Z. 
Rating:
5.0

Customer did not leave a comment.

ARBY D. 
Rating:
3.0

We reserved trailer for home Town but had to drive hour out of our way .other then that all went well

JAY R. 
Rating:
4.0

Customer did not leave a comment.

DEBBIE G. 
Rating:
5.0

Customer did not leave a comment.

Erika M. 
Rating:
5.0

Customer did not leave a comment.

DOROTHEA P. 
Rating:
5.0

Customer did not leave a comment.

anthony R. 
Rating:
5.0

Customer did not leave a comment.

suzan H. 
Rating:
5.0

Received excellent assistance prior to pick-up, during pick-up and after return. Will definitely recommend to others.

VERNON S. 
Rating:
5.0

Great location. Mike was an excellent rep for U-Haul.

ROBERT W. 
Rating:
4.0

Very friendly & helpful!

LAURA R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Friendly, efficient and accomodating

GEORGE K. 
Rating:
4.0

Customer did not leave a comment.

VERDETTA M. 
Rating:
5.0

Customer did not leave a comment.

FRED W. 
Rating:
4.0

Customer did not leave a comment.

Carletos M. 
Rating:
5.0

Customer did not leave a comment.

ANN J. 
Rating:
5.0

Great customer service. quite a pleasure to do business with.

EUGENE K. 
Rating:
5.0

There is nothing to do to improve service. Customer service is great...

DONNNA G. 
Rating:
5.0

Stay as friendly as they are. Makes you feel like part of the family.

DONNNA G. 
Rating:
2.0

Faster service!

christal P. 
Rating:
5.0

Customer did not leave a comment.

CARLETOS M. 
Rating:
1.0

No time was placed on when to return truck so we was charged $40 for your mistake. Bullshit and too expensive

MICHAEL S. 
Rating:
5.0

The staff here was tremendous! They were very accommodating, helpful, flexible, professional and sincere. Would definitely recommend them to a friend or family member in need of U Haul rentals.

M JACOB B. 
Rating:
5.0

none

GLENN B. 
Rating:
5.0

N/a

JUANITA S. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
3.0

I'm not familiar with the area as far as location but you couldn't ask for more pleasant people to work with. I would drive 30 miles out of the way again to have the excellent customer service we experienced.

CAROLYN H. 
Rating:
5.0

good professional service

joseph M. 
No reviews have been submitted for this location.

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