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Howard P
Customer Reviews for Intelli Property Management And Construction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was not aware that this third-party business was closed on the day of my reservation. I had to download the application for U-Haul, set up an account and do all the work myself. Additionally, I paid for a hand truck rental, and there was not one in the truck. There was no way to contest this charge so I am out the money. additionally, the app is very cumbersome and expects the customer to do the work that an employee formally did. So why am I paying full price for a rental when I am doing all the work? Very dissatisfied I will not be returning and I will make sure that everyone that I know is aware of this situation.
William KNo where to park that big truck
CORETTA BThe location did not have the boxes we ordered. Zero. The furniture pads were short in count and just thrown in the back of truck. They did give us the missing furniture pads once speaking to them. The location is not open on Saturdays. The location had only one truck and we do not think this is a full time U-Haul location. The U-Haul agent was extremely nice. He was glad to support us but no one there on our return Saturday. We issue with the U-Haul app and adding all photos.
Brent MThis was BY FAR the WORST UHaul experience I’ve ever had, which literally cost me time and money. I couldn’t do a mobile pickup, even though I opted for it. It took almost 20 minutes for someone to arrive at the location to assist me so that I could retrieve the keys to the rental. When I did get the keys, I was told that the dolly I needed was not available and to go to the UHaul shop 2+ miles down the road (one way) to get a dolly. It wasn’t until 10 am did I make it back to my location to start moving. The cargo bed/trunk was dirty. I had to clean it out before I used it. And one of the tires needed air. What was supposed to be a short trip turned into $100+ trip. I would not recommend this location to anyone.
DANIELLE HHave the business hours listed on the door. Thought someone would be there to talk with at the scheduled drop off time.
THOMAS BNice guy
Isaac LCustomer service was poor. The right side mirror was broken and made it difficult to drive. It took 40 mins to get the truck. He was on his phone. And then left me while I was taking pictures. The mirror was covered by bushes. Unprofessional
Micheal T