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JAMES C
Customer Reviews for Interstate 70 Towing & Recovery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No hours available online. Note on door says 9-3pm M-F. Had to do online checkin.
Dennis Wlimited hours ... closed on Saturdays??
Thomas BEvery was wonderful
Samuel RDon't double charge or maybe take cash.
TONY AOffice location is not obvious. Downstairs is a CB Radio shop and renovations were ongoing upstairs. Office door has a keypad and no sign. Had to call to locate the right door.
Matthew HGreat customer service and walk me through the process!
Cody JReserved blankets and a dolly and neither were available which took the rating down one star.
Dean BThe only problem I had with was it took the rental company a long time to get back to me about my refund I had to call several times just to get someone to answer the phone and tell me how much due back to me was.
Melissa AVery easy to work with and kind customer service
MELISSA LI had an excellent experience with this location. People were very helpful. They hooked up the equipment and tested all the lights to make sure that they workable and II had a excellent experience with this location. People were very helpful. They hooked up the equipment and tested all the lights to make sure that they workable and I would certainly rent from them again if the need occurred.
PAUL FThis location and Elizabeth were awesome. The original location, Days Inn in Effingham IL was incredibly unprofessional. The truck that was reserved was not there the day of pickup, and there was no call to let us know. We had a crew of movers waiting on the truck, and they did nothing to resolve the issue. I called Interstate 70 Towing, and Elizabeth not only resolved my issue, but did it in her off hours and was professional and very courteous.
Tim SThere were no furniture pads that I ordered with the truck. Zero. I had to travel to another dealer to get some. The manager was pleasant.
James WPick up happened on a Saturday and they weren't an open location, so it took a bit longer to get on the road than I had expected. But they were working hard to get me on the road.
N EEverything was great
Louis H