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CHARLES F
Customer Reviews for Interstate All Battery Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not adequately attach the trailer to the car and it popped off the hitch and damaged the car. Now I have to deal with an insurance claim to get the car fixed.
Craig FThe gentleman was very nice and helpful. Being new to the area he took time out of his day to give me a little insight which was very helpful. Highly recommend this business!!!
ronald kThe personnel at this location was friendly and helpful.
Jeffrey LDon't leave the truck on E for the next customer
Phoenix CTrailer was in good working condition but it was a bit beat up looking. That’s okay as long as I’m not held responsible. I did take photos of the license plate and the dents and scratches before we pulled it off the lot.
RICKY BNothing. Everything went as planned. The trailer was nice and affordable. The attendant was professional and helpful.
MARTIN LThanks
murjan aThe gentleman at this location was phenomenal and I highly recommend this location to any and everyone.
EDWARD Llet the costumer know you have to be at the site to use the internet on your phone to return equipment on weekends or after hours so u haul know you returned equipment on time. thank you
Steve GAmazing customer service! Top tier 10/10
anthony lThe Uhaul customer sector lady for Michigan was so helpful to switch our drop off the guy at interstate. Battery was very friendly and helped us out. Thanks couldn’t have gone smoother.
Rick RImprove sign for better roadside identification.
Stewart WNothing
JENNIFER LFriendly staff.
Dan Wvery efficient and helpful
Linda CI went through three different stores to get my truck. And I had to change through five different trucks to find the correct one. And then kept getting charged for things that shouldn’t have been. It was horrible. I thought U-Haul was supposed to be more professional and easy for the customer. It was not a good experience.
Emili BExcellent customer service. The gentleman who helped me was very helpful and pleasant to deal with.
Kellen LRick and Ben do an amazing job. Only location I choose to use.
ashley lVery easy on both ends. thanks
Lesli MThe drop off facility needs no improvements. Friendly and professional service at its best
Anthony VDid ask to have damage marked but owner indicated he couldn’t get up high enough to mark it. It was raining so my guess is he didn’t want to go out in rain. Told me to just take a picture.
Nicholas HVery helpful and informative. Space was clean and well organized.
Maggie GEverything was quick and easy
DOUGLASS HHave sign more visible
LILLIE HIt may be in the better interest of the company to look into hiring full-time movers for the shop instead of the use of sub-moving companies. I say this because the website does not give details on the mover companies (example where they're located). I had movers from the Uhaul site cancel 2 days in a row leaving me with the rental truck and no help to move. Absolutely ridiculous. Come to find out from the moving company they're located 2 hours north of us. What I'm trying to say, it would benefit this company to look into either full time movers to hire themselves to go with the Uhaul truck or use sub moving companies that are CLOSER to the Coldwater area so they would be less likely to cancel. It would have been nice if the company would have lenient with the gas not being filled back to where it was, because of all the chaos that was caused from their submoving company cancelling. Over all, If you use a Uhaul truck make sure you have your own movers, or just pay a legitimate moving company (I did the math and it comes out the same even with the cheapest movers company through Uhaul).
ALEXA MThis truck was rode hard and put away wet. It was clean. It was also worn out.
CHRISTOPHER GThe location was fine, but communication with UHaul staff at the 800 number and the information available on the website was poor. I was given incorrect hours for locations at multiple times.
JAMES TThe gentleman running this location was great to deal with. But picking up the truck with online check in the truck has damages not shown in current pictures and the trucks fuel was 2 miles til empty when I picked it up. I put $100 worth of gas in the truck and only used 60 miles of it. I will not be recommending uhaul to anyone I know.
Ryan SIt was closed on Sunday and was not sure where to park trunk.
Kevin MNothing
MARC WDrop off went well. The employee was friendly and quick.
Jacob SN/a
Heather HNot make customers wait until the last minute to confirm availability of a truck. Have your biggest truck actually available
Chris ONothing. Even though the gas mileage sounded horrible it actually took us from the mich/ind state line all the way to sault ste marie in michigan with 23 miles left before we had to fill up. Gas was higher up there so it took 160.00 to fill it up.
KRISTINEKAY SExcellent service. I would highly recommend.
Kellen LOnly issues was that i had to pay $15.99 for an adapter for the trailer lights. As much as i paid for 2 day rental it would be. Ice if that was included or you had the equipment to hook up to a 6-way.
HEATHER JAlthough I had scheduled a 15' truck weeks before, I was contacted by email two days before telling me that the equipment would not be available at a location to me. I was directed to pick up the truck 45 miles from the house. Talking with the regional center, they suggested that another location might work better and I agreed. Then, I get another email telling me that, oops, this new location won't have the truck either. I'm then directed to another dealer in the same town. For all the hassle, I was offered a bit larger truck with a deduction on the mileage, but the drop off location said "They don't make any money on drop offs, so no refund from them". Hopefully, it will show up as a credit on the credit card. Overall, a very frustrating time when I didn't need any more stress added to the moving day. Doesn't U-Haul have a decent asset scheduling system? Looks to me like you need one.
Brent WStaff there is polite, friendly, very nice.
JUANITA MI had to travel to Coldwater MI from Indiana to get the trailer. Disappointed that I have some local dealers who was either closed or did not have it. Return instructions sucked. I could not open the website. Told me it was a bad link. Tried to call uhaul but no answer. Went to uhauls website and tried the chat link. Got general message saying someone would be with me shortly. It took so long the app timed out. The rental agreement states you must complete the return on line or they will charge an additional $20.00 to your bill. I spent over two hours trying to contact uhaul. I never got through and gave up. The next morning I tried to call the dealer and the call went to uhaul, after waiting 20 minutes, I gave up. Despite the return issue, the trailer did good for us.
WILLIAM EVery easy rental experience.
ARTHUR H